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My wife and I stayed here to see the redevelopment of a place that means a lot to us, and it was an extremely comfortable stay that showcased all the best aspects of this new Hotel. In particular, as many others have mentioned, our time in the Gold Lounge was wonderful. Perhaps it helped that we stayed just before a long holiday weekend and could enjoy a calm atmosphere, but even compared with lounges at other Hotels, there were many standout points—such as evening cocktails with a bartender (the whisky-based cocktails were especially delicious) and an excellent food selection at checkout (the beer after the pool and the wrap sandwiches were fantastic). If I had to mention one thing, it would be that draft beer would have been nice. Breakfast was also very good (though it was unfortunate that fibers from the napkins frayed and stuck to my black clothes...), and we were impressed by the staff’s language skills and high level of hospitality. The facilities were outstanding as well: a bay-view Room with floor-to-ceiling windows, an infinity pool with Tokyo Tower right nearby, and an outdoor jacuzzi. The baked sweets and cakes we bought as souvenirs were all delicious—especially the macarons, which were a big hit in our household. We’re already talking about coming back next time as a family of three. We also heard that a Raffles Hotel from the same group is scheduled to open in Hamamatsucho in 2028, which gives us even more to look forward to.

The bath, the meals, and the hospitality were all perfect. We would love to stay again if we have the opportunity.

The room was bright, and both the open-air bath and indoor bath were fed directly from the hot spring source, making them wonderful. It rained that day so we couldn’t go sightseeing, but we were able to relax in the room, and we were very satisfied with the meals. The staff were also very attentive—overall a great place to stay. One small point: the area around the sink was quite narrow with nowhere to place toiletries or makeup items we brought, and it would be helpful to have a tabletop makeup mirror or a small stand nearby.

This was my first stay here. I had no idea there was such a wonderful Onsen Ryokan less than an hour from home. The service was excellent, and we truly enjoyed the delicious meals. In particular, the steamed dish with spiny lobster, abalone, and beef was outstanding. The bath in the Room was also wonderful, and I also used the day-use Onsen. After dinner, we relaxed in the Room watching Netflix and YouTube, and the late-night snack was delicious as well. If I had to mention one request, it would be that breakfast starts a little late. As I’ve gotten older I wake up early, so I’d appreciate it if breakfast could start sometime after 7:00 a.m. That said... what disappointed me happened after breakfast. My one real hobby is watching Major League Baseball. These days, the only TV program I watch is MLB on BS channels. Since check-out is at 11:00 a.m., I thought I’d be able to relax at the Ryokan and enjoy baseball until then, so I didn’t record it at home before coming. However... when I tried to watch on the big screen by pressing the BS button, there was no BS broadcast available. I was honestly surprised—I assumed BS channels would be standard at any Ryokan (that assumption is on me). I don’t mind if Netflix isn’t available; but at minimum, I would like BS channels to be accessible. So overall it would have been perfect except for this point, but for Facility/equipment and overall satisfaction I rated it 4 stars.

I stayed for 2 nights with No Meals Included. I had a very comfortable stay. I was happy that the women’s large public bath had a ReFa shower head, and the Room amenities were well stocked, which was very helpful. There were also laundry facilities in several areas, making them easy to use.

The property and the Room were very clean, and it was quiet at night with little noise from the hallway or neighboring Rooms, so I was able to rest well. However, since it faces a major road, the loud exhaust noise from groups of modified cars echoed for a while, which was disappointing. Around 4:00 PM on a weekday, no one was in the large public bath, so I could enjoy it in luxury. I also appreciated the free ice cream after bathing. Breakfast was delicious as well. Whenever I passed the cleaning staff in the hallway, they greeted me pleasantly and left a very good impression.

The hospitality was outstanding. From check-in to check-out, the staff were consistently attentive. Especially at checkout, they even wiped the car windows. It had rained the night before, so the windows may have been dirty, but this was the first time anyone has ever done that for me—I was truly impressed. Both the quality and quantity of the meals were very satisfying. Dinner featured a duck hot pot as the main dish, along with plenty of extras such as sashimi and Kasumi crab (benizuwai crab). Everything was delicious. If I had to mention anything, it would be that the Ryokan’s bath is small and it’s a bit away from the center of town. Personally, I enjoyed walking around while exploring and visiting different public baths, and they also said they could drive guests there upon request. As for the small bath at the Ryokan, I think it works well if you make use of the public baths too while still enjoying what’s available on-site. I would definitely like to stay again. Thank you very much for everything.

Thank you very much for your help. I’m glad I stayed at such a clean and wonderful Hotel. Because of the great location, I felt that using public transportation was the best option. Parking nearby is expensive, so I will keep that in mind next time.

I often stay here the night before a flight because it’s close to the airport. It’s clean, has a large public bath, and is very relaxing. I honestly wish I could stay a little longer. This time, there were also complimentary drinks, so I enjoyed some quiet time alone in the lounge. I’d like to stay here again.

We stopped by on our way back from a memorial interment and were completely exhausted, but this Accommodation was satisfying in every way and truly helped us unwind. Although it is a little far from the station, it is surrounded by greenery, and we also liked the natural, not overly manicured garden. The facilities and service were attentive, and we appreciated having pajamas provided in addition to yukata. The spacious indoor bath that can also be enjoyed like a semi-open-air bath was wonderful. The bedding was very comfortable, and even my husband from Kansai praised the meals highly. I had little appetite, but I was still able to enjoy the food. All of the staff were warm and welcoming, making this an Accommodation our whole family was happy with. Thank you for taking such good care of us—we would love to visit again.

Although the sky was unfortunately overcast, it was the perfect season to comfortably soak in the lukewarm natural spring water, and it felt wonderful! The meals are delicious and full of healthy options, and combined with the Onsen benefits, I feel better every time I stay. Perhaps because I kept coming back, my frozen shoulder has completely healed! The summer à la carte fried rock oysters were especially delicious—I’d love to have them again next year! This was my first Saturday stay, and I enjoyed listening to a jazz piano performance. It matched beautifully with the mysterious flicker of the bamboo lights in the garden and was incredibly soothing. There were familiar tunes and summer songs, and in the second half they even took requests, so there was a great variety of music and it was truly enjoyable. Ending with “Cradle Song” was also a stylish touch. I’m looking forward to visiting again in autumn.

Stayed as a family of three in a Junior Suite. The Room was spacious and comfortable. Breakfast was also very delicious, and we would like to stay again if we have the opportunity.

I chose this Hotel because I wanted to see Head Chef Takabayashi of Kureto in person. The Room was spacious, with the bath and toilet separated, and both the bathtub and washing area were large, making it very comfortable. For dinner, I dined at Kureto hoping to meet the chef. Every dish was delicious, and the chef came to our table to greet us; we had a wonderful conversation and spent a truly meaningful time. If I come to Kure again, I would love to stay here again.

My daughter and I stayed for one night. It’s our annual summer tradition to book the indoor camping-style Room. In the past, there was a camping Room for two, but it wasn’t available this time, so we chose a family Room. We were amazed by how spacious it was, and my daughter was thrilled. On the other hand, in the previous camping Room there was a mat inside the tent, and being able to actually sleep in the tent was one of our favorite parts. This time there was no mat in the tent, which was a bit disappointing. Still, thoughtful touches for kids were still there—like a bathroom separate from the sink area that was easy to use, and a Dream Switch. I think it’s a very enjoyable Hotel for parents and children to relax together.

We stayed at “Iroukan” during the Obon holidays. Since we were traveling with our dog, we chose Iroukan based on Reviews while searching for a pet-friendly Accommodation. The hospitality exceeded our expectations—the warmth and smiles from every staff member were truly wonderful. Of course, the food was just as highly rated: incredibly delicious and very generous in portion size. From the moment we arrived at the Accommodation’s parking lot, the staff’s kindness and attentiveness stood out—helping with our luggage, welcoming us at the entrance, and even greeting us with a charmingly retro Showa-era style that surprised us in the best way. Everyone clearly loves dogs, and our dog also seemed completely at ease throughout our three-day stay. The Onsen was also fantastic, with free-flowing natural hot spring water and both indoor and open-air baths to enjoy. It’s hard to sum up in just a few words how memorable the service was—and even the head chef’s unique personality gave us a good laugh. The building has an old-fashioned feel that reflects its history, but it’s exactly what you’d hope for in a classic Ryokan—an excellent place where you can truly relax. There is so much more I’d love to share, but if you’re going to Izu, please stay at Iroukan at least once. It’s absolutely worth experiencing. If we have another chance, this is definitely an Accommodation we would love to stay at again.

I have stayed here many times. Among the Onsen in Zao, the water quality is excellent, and Tsuruya’s baths suit me perfectly. There are also four types of private baths, so you can relax and enjoy them at your own pace. The food is incredibly delicious—every meat dish is generous in portion size and so tasty that you’ll want to eat it again right away. This time I had the Zao beef steak; it was very tender and wonderful with a variety of flavors such as lemon butter and wasabi. I will definitely visit again. A Multiple Night Stay is also recommended.

The views from the window—an unmanned station and the sea—were beautiful, and we were able to relax at a leisurely pace. Every dish was delicious, and we thoroughly enjoyed the crab and shrimp. The Accommodation was quiet throughout, with a soothing atmosphere that made time feel as if it were gently passing by, allowing us to forget everyday life and truly unwind. It’s an Accommodation I’d love to visit again in a different season.

I stayed here because I wanted to visit Gotemba Premium Outlets again after a long time. The room was clean, and the large public bath was excellent. The well-reviewed breakfast was delicious, with many local ingredients from Gotemba on offer. It was so good that I wished it were available for dinner as well. I’d like to stay here again the next time I visit Gotemba.

We stayed as a couple in our early senior years. We thoroughly enjoyed both dinner and breakfast. At dinner, the eel (especially the skin), the ayu wrapped and baked in brick pastry, and the low-temperature cooked fillet were particularly memorable. At breakfast, the galette was especially delicious. The portions were just right, and even my wife—who usually cannot finish everything—managed to eat all the way through to the final warabi mochi this time. Our Room was a semi-suite with plenty of space, and we spent a very comfortable stay. My wife especially loved the refined beauty of the bath walls and the tatami flooring in the toilet area. However, we did notice some noise from the air conditioning (it seemed to be central heating rather than an in-room unit) during the night. A river with quite a strong flow ran beneath the window of one of your smoking rooms. Next time, we would love to stay in a riverside Room. The day after our stay, we headed to Senjojiki Cirque, and it was very helpful that you allowed us to leave our car parked in your Accommodation’s parking lot. Thank you very much.

We had a truly wonderful stay. Not only the Room, but also the bathroom and balcony were spacious, allowing us to relax at ease. The hinoki bathtub had a lovely fragrance, and the public bath was just the right size for unwinding comfortably. We enjoyed delicious offerings during afternoon tea and aperitif time, and the Western-style dinner made excellent use of quality ingredients with wonderful seasoning—every dish was satisfying. We would love to visit again just for this dining experience. Thanks to the attentive service from the staff, we truly felt this is a superb Hotel. Thank you very much.