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I stayed here a few years ago and was very satisfied with the comfort and convenient location, so I chose to stay again for this trip to Kyoto. Just like last time, the staff’s hospitality, the spacious Room, and the cleanliness were all excellent. I would love to stay here again on my next visit to Kyoto. Thank you for your wonderful service.

I was truly overwhelmed by the many wonderful paintings displayed throughout the property. The collection of rare vintage wines in the cellar—such as aged Romanée-Conti and Château Margaux—was also very impressive. After dinner, I took a walk through the garden and returned to my Room, only to realize my smartphone was missing, so I hurriedly consulted the front desk. Even though it was late at night, the staff worked hard to search for it, including in the restaurant that had already closed and deep into the garden. In the end, they also advised me to use my Apple Watch’s location feature, and we were able to safely find it where it had fallen into a gap between chairs in the entrance area. I sincerely appreciate all of your staff for their quick thinking and kind, warm support. It was a truly wonderful stay.

We stayed here with a total of 12 people, including my parents and my sister’s family. The Onsen and the Room were both clean and very comfortable. The meals were also delicious, and I was especially happy to see my mother enjoy them. Yamagata Prefecture is where my mother’s family is from, and I have visited many times since childhood. Wherever you go, you can enjoy Onsen, great food, skiing in winter, and warm hospitality—it’s one of my favorite places. Next time, I’d love to come again with the family members who couldn’t join us this time. Thank you very much.

We stayed overnight to celebrate our grandchild’s birthday. The Room was thoroughly cleaned, and the bathroom—especially the shower curtain—was spotless, making our stay very comfortable. Breakfast lived up to its reputation, with a wide variety of dishes you don’t see at other hotels. They also used vegetables grown locally in Kobe, which was a big plus. And the juices—these days many places use machines, but not here. There were many drink options, and since I couldn’t resist, I tried small amounts of several kinds. There were also plenty of side dishes, and I ended up eating too much. The staff’s thoughtful hospitality was wonderful as well, and we would love to stay here again.

This was a Hotel I had wanted to stay at for a long time. At check-in, I was offered an upgraded La Vista Room. The moment I entered the room and saw Sakurajima and Mt. Kaimondake side by side in the center of the window, it was truly moving as someone from Kagoshima Prefecture. The hospitality, meals, Onsen, and Facility exceeded my expectations. I would definitely like to stay here again, and I want to recommend this place to friends and acquaintances.

My first long-awaited trip to Hagi, and this Hotel stands in a quiet town. Nothing flashy—simply the best in the most classic way. Every dish was delicious, and all the staff were kind and charming; my spouse and I were truly impressed. The bath was excellent as well. Above all, everything was spotless and impeccably clean down to the smallest details. We also appreciated the warm send-off at departure.

As our Room was in a separate building, we were able to relax in a quiet space. The open-air bath was also wonderful—I enjoyed it so much that I went in several times. The meals were delicious, and we especially appreciated the spacious dining area where we could take our time without worrying about others. We also received a gift for our wedding anniversary, and the thoughtful hospitality truly warmed our hearts.

It was a wonderful Hotel where we could truly enjoy Lake Biwa. The Room offered a panoramic view of Lake Biwa and felt incredibly open and airy. The interior also had a luxurious touch, and we genuinely enjoyed simply spending time in the Room. All of the staff provided excellent service, proactively checking in with us, so we never had any trouble during our stay. The Onsen was especially memorable. The water quality was excellent, and the view of Lake Biwa from the open-air bath was exceptional. On the day we stayed, a crescent moon reflected on the lake’s surface, creating an enchanting scene. The amenities were also high quality. We were very satisfied with the all-inclusive lounge as well. With its high ceilings and spacious atmosphere, enjoying drinks freely while looking out over Lake Biwa was truly fantastic. Dinner featured an outstanding full-course Omi beef meal—so much so that it felt like great value for what you get. There was also a wide selection of drinks, and we were especially happy to see many local sake options available. They paired perfectly with the fresh ingredients. Breakfast was a buffet featuring locally sourced ingredients with plenty of variety. The restaurant had ample seating, so we could dine comfortably without waiting while enjoying views of Lake Biwa. If I had one request, it would be helpful to have a Plan without dinner as an option—this would make it easier for guests on a Multiple Night Stay to enjoy dining out for one evening. For that reason, we changed our stay from two nights to one night this time; however, after actually staying here, it was such an excellent Hotel that we regretted not booking a Multiple Night Stay. Next time, we would definitely like to stay for multiple nights.

Above all, we were soothed by the Onsen, the meals, and the heartfelt hospitality of your staff. Thank you very much.

We stayed for three nights. Although it’s a new Hotel and not particularly spacious, we had a very comfortable stay. The bed was very comfortable, and the lighting could be adjusted in three levels, which was convenient. The air conditioning worked well throughout the entire Room, making it pleasant. The TV was also large, and we were able to fully enjoy watching sports. When we arrived before check-in, the staff kindly stored our luggage with a smile, which we really appreciated. The Room was kept very clean, and amenities and supplies were replenished perfectly. Our whole family was completely satisfied in every way. We will definitely stay again.

The location near Nara Station was very convenient. The Room was spacious and clean. The late-night soba was delicious. As for the Onsen, it would have been perfect if the changing area were a bit larger. I really liked being able to take off my shoes at the entrance, step onto the tatami, and go straight to my Room. I was able to relax and enjoy my stay. I would like to stay here again when visiting Nara.

The Hotel is very close to the station, making it easy to get around. The Room was clean and spacious, and the king-size bed was large enough for two adults and one child to sleep comfortably. The large public bath has both an indoor bath and an open-air bath, allowing us to relax and unwind after a long day. The only drawback was that check-in is done using a self-service kiosk, but the instructions were a bit unclear and it didn’t feel very user-friendly.

This was my first time staying at Storyline, and I was extremely satisfied—the place was very clean and the location was great! I usually stay at large Hotels, so I was a little worried about the Facilities, but after staying here I had no issues at all. When making my Reservation, I shared my Room preferences, and you prepared a Room that perfectly matched my request—I was truly delighted!! Both the building and the Room were carefully cleaned and felt very fresh and spotless. Breakfast wasn’t the typical buffet style; instead, we could put whatever food and drinks we wanted into a basket and eat anywhere in the Hotel. It was my first time experiencing that, and it was so much fun! My once-a-year reward trip turned into something really special!! I’d love to stay again next year! Thank you so much!!

My spouse and I stayed here as a couple, and our detached Room came with an open-air bath and a footbath. The Room was very clean and made for a truly relaxing stay. We had our meals in a private dining room in a separate building, and even though there were many guests, we hardly ran into anyone. Each dish was beautifully presented, and the taste and portions were just right—we really enjoyed it! Above all, the morning mist in Yufuin was absolutely breathtaking. This is an Accommodation we would love to visit again if we have the chance.

I chose this Accommodation for my boyfriend, who loves saunas. I don’t know much about saunas, but he seemed completely satisfied and kept saying, “The best! The best!”—which made me happy too. Relaxing while listening to the natural soundtrack of the gorge and flowing river was wonderful. We said goodbye to the Accommodation, promising to come back again.

I stayed here again on a trip to Kyoto with my daughter. As always, I was completely satisfied with the hospitality, the food, and the location. In every situation, the staff’s service was truly outstanding. I would definitely like to stay here again in the future.

Although my stay was brief due to work, both check-in and check-out were smooth using the machines, and the amenities were more than sufficient, making it very comfortable. I also enjoyed a delicious breakfast in the open, airy restaurant. Since I arrived late, there was nowhere to buy drinks or food other than the vending machines, which made me a little uneasy. However, I appreciated that the vending machines were well stocked. Above all, having a large public bath at a comfortable temperature allowed me to relax and ease my travel fatigue. The room also had a bathtub, and I thought it was wonderful to have both options available. Thank you very much.

In every respect—service, rooms, cleanliness, and location—this is an outstanding Hotel. While many Hotels offer simplified service these days, it was wonderful to experience traditional Japanese hospitality here. The breakfast was delicious, made with locally sourced ingredients—so much so that I’d happily return to Hokkaido just for this Hotel. I was especially impressed by the milk tasting and the variety of cheeses. Since the bar closes early, I’ll check in earlier next time so I can enjoy it! Thank you very much.

I came here with a friend to relax and unwind in the natural hot spring water. This time we chose a more budget-friendly stay, so we skipped dinner. The Facility has a traditional Japanese design with great atmosphere, and it was truly calming. The hallways are covered with tatami mats, so it felt nice to walk around barefoot. The bath was incredibly relaxing—excellent. I was also able to fully unwind in the lobby. The onsen eggs were delicious, and breakfast was great as well. The Room had beds, so I could relax comfortably. One thing I didn’t expect was how few places there are to eat around the Accommodation. Many restaurants were closed on their regular days off, so finding somewhere for dinner took some effort. Also, when I misplaced something, their courteous support really helped. Every staff member greeted us with a smile and spoke politely—perfect service overall. Highly recommended.

We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.