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I stayed here to take a certification exam. The Room was bright and had a study desk, so I was able to prepare thoroughly. While many places have dim lighting, this Room had a desk light, and the bedside light could be adjusted freely. I felt it was efficiently designed. They also upgraded me to a Room with a view of Tokyo Tower, which made for a special memory. It seemed like many of the guests were international visitors, but everyone was pleasant, and I hoped they enjoyed Japan. I would like to stay again if I have the opportunity.

Right in front of the canal cruise boarding point. Right in front of the LeTAO shop. Located in the very heart of Otaru sightseeing, we also enjoyed seeing the Asuka III docked at the port—an excellent stay.

We visited to celebrate our wedding anniversary. We had dinner at the Hotel’s Chinese restaurant. We did not mention our anniversary when making the Reservation, but the Hotel staff informed the restaurant, and they prepared an anniversary plate for us. The food was also excellent. The breakfast buffet was delicious as well, with a wide variety of options, and we were very satisfied. We also used the pool and fully enjoyed our stay at the Hotel. We would love to stay again if we have the opportunity.

This was our second 2-night, 3-day stay since New Year’s. We love the breakfast buffet in the second-floor banquet hall. There is a wide variety, and you can tell a lot of thought has gone into it. Sometimes the omelets were brought to our table and sometimes not (understandable during busy times). The atmosphere is not cold or overly businesslike, and the staff—pleasantly attentive without being overly formal—made our stay very comfortable. Thank you again for everything.

Stayed alone on Friday. The renovated Japanese-Western style room was very clean and provided a relaxing stay. Although the room was near the front desk, karaoke room, and kids' room, it was well soundproofed, and once the door was closed, it was perfectly quiet. The large public bath was conveniently close as well. At the dining area, staff members showed thoughtful consideration by arranging seating to ensure privacy whenever possible. The buffet offered an excellent variety of dishes with great flavors, allowing for a calm and satisfying meal experience. Most notably, while many large-scale hotels often have baths where it's unclear if they use Onsen water or regular heated water, this one had authentic Onsen water with a truly pleasant feel. The location is outstanding with breathtaking views of the sea up close—absolutely fantastic! Being a large chain hotel popular among families, I initially wondered how it would be for solo travelers like myself; however, I thoroughly enjoyed my stay thanks to their hospitality. Thank you very much!

It was my first visit in a while, and the Onsen was wonderful as always. There were so many options—hot stone spa, sauna, indoor baths, and open-air baths—and I really enjoyed them. Dinner’s pork shabu-shabu was delicious, and the wine was reasonably priced with great value for money. For breakfast, I could relax in my Room and enjoy my favorites: boiled eggs, yogurt, juice, bread, and coffee. I’d love to come again.

The room was clean and very nice. There were restaurants and eateries nearby, all within walking distance. The breakfast was also delicious. I would like to use it again if I have the chance.

We stayed here on a trip with our dog, and the Room was exactly as advertised as dog-friendly. It was spotlessly clean, and we didn’t need to bring anything from home other than our dog’s food and leash. We could easily cook meals in the Room and eat whenever we liked, and everything was delicious. This was our second time using Rakuten STAY after Nikko, and we’d love to stay again.

I stayed here after a concert at the National Stadium. Although I wasn’t familiar with the area, it was very close to the station, and the Hotel staff were extremely helpful. The place was clean, and I felt comfortable staying there. Breakfast was also very delicious. I would like to stay here again when I visit Tokyo. Thank you very much. (I didn’t use the Onsen, so I can’t comment on it.)

My family and I have stayed here several times. This was our first Onsen trip in summer, and we realized the season doesn’t matter. It was a wonderful Hotel.

As guests born in the Showa era, we found this wonderful Showa bubble–style Accommodation to be the best. It was spotlessly clean, and both the hot water and the meals were excellent. It was quiet, and we could relax at a leisurely pace. We will visit again together with trips to Oze and Fukiware Falls.

We stayed with six people, including infants. The Hotel features a spacious, open lobby, and the Room was also clean. Best of all, being able to enjoy the Onsen in the Room was amazing. The water felt silky and slightly slippery, leaving our skin soft and supple. All of the meals were delicious, especially the vegetables and curry. The staff were very kind to our young children, making it an easy and comfortable stay. We would love to visit again.

This Hotel was featured on TV during the camp event held on February 1 this year. Autographs from Nippon-Ham Fighters players were on display. I would have bought everything if there had been more merchandise, so it was disappointing that there wasn’t much. The Room was spacious, and although Okinawa is often seen as expensive, the price was reasonable.

The Onsen was simply wonderful! Since we were traveling as a couple, we used the private family bath, and we slept soundly afterward. It was also lovely to soak in the footbath while watching the koi. Depending on the day of the week, there’s almost nothing around nearby, so you may want to have dinner at the Hotel or eat elsewhere in advance so you can relax. Also, I understand the eco-friendly approach with fewer amenities, but it would be very helpful if at least facial lotion were provided. Still, breakfast was delicious, and overall I’m truly glad we stayed!

I always stay here when I’m out drinking in Beppu. This time it was a weekend, so there was also a youth soccer group staying, but the staff let me know in advance which breakfast times were likely to be crowded. It was great to be able to take it easy in the morning.

After a tiring train journey, it was a big help that the hotel was right in front of the station. Since I booked the Room-assigned Plan, I was nervous when I went in, but it turned out to be a twin Room, so it felt spacious and not cramped like a single—really great. I’d like to stay again next year.

I stayed here with my elderly mother and aunt. During meals, the staff kindly explained everything in detail, and their service was excellent. At check-out, the front desk called a taxi for us, which was very helpful. I accidentally left something behind, but after confirming it, they promptly shipped it to me. It was a ring I truly cherished, so I was really grateful. Thank you very much. I would love to stay again.

We stayed again following our visit last month! Many other Onsens tend to be quite hot, but the lukewarm Onsen here feels truly one of a kind. We also like that the meals are not a trendy buffet. Depending on the Room, you can enjoy a beautiful view of Mt. Fuji!

I always choose this Hotel to enjoy a relaxing bath. However, this time, I experienced something unusual. It seemed that someone had washed their body in the bath, and when I tried to take a second bath late at night, there was a large amount of scum floating on the surface. I tried to scoop some out myself, but there was too much to handle. Feeling cold, I reluctantly used the cleaner side where water was flowing for a short time. When I reported this issue to the front desk, they responded promptly. The next morning when I went back to the bath, it had been cleaned thoroughly. It seems they checked and cleaned it several times during the night because by morning it was spotless and I could enjoy soaking comfortably again. Additionally, perhaps due to my distress over the situation, I completely forgot my glasses in the bath and couldn’t see well enough without them. When I mentioned this at reception, they kindly helped me search for them until we found them together—I truly appreciated their help as I'd almost given up hope of finding them. Thank you so much! This experience reminded me how important proper bathing manners are among guests. I look forward to staying here again!

This was my first stay in Yugawara Onsen. The water is quite hot, which I personally like. The dishes were beautifully plated and a delight to look at as well. We were also very grateful to the staff who assisted us during meals—they were always smiling and very attentive. This isn’t specific to this Hotel, but regarding children’s meals: when we choose Child Sharing Existing Bedding and order only the meal, most places serve something like a kids’ set. Even if it’s paid, we would really appreciate having the option to choose just rice and miso soup. Our 2-year-old was kindly provided rice and miso soup free of charge. For our 5-year-old, we felt it wouldn’t be right not to order a meal, so we did—but we would be very thankful if there were options to choose from. I don’t want to end up finishing what my child leaves behind instead of enjoying the wonderful food myself—an admittedly selfish request. The dried horse mackerel at breakfast was absolutely delicious. We look forward to staying again when we visit Yugawara.