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I was looking for an Accommodation to stay at an Onsen during Silver Week while touring by motorcycle, and chose this Hotel because it had such high Review ratings. It turned out to be the perfect choice—I’m truly glad I stayed here. The Room was spacious, spotless, and had a great view with an amazing open feel. Even the water in the Room tasted great. The Onsen after relaxing in the Room was wonderful—especially the open-air bath. The hot bath temperature was so comfortable I could have stayed in forever. I was also surprised by how large the indoor bath was, almost like a pool. The washing area was clean as well. The buffet meals offered a wide variety of dishes with well-balanced flavors, and I could enjoy both breakfast and dinner at a relaxed pace in a quiet atmosphere. The domestic beef teppan-yaki for dinner was tender with just the right amount of fat—refined and delicious—and really showed how high-quality the dining is. While many Hotels these days have lots of foreign staff at the front desk, that wasn’t the case here, and I found the service very pleasant. With excellent Onsen, food, and well-equipped Facilities throughout the building, this is an Accommodation I would recommend to many people.

Both the in-room meals and the Onsen enjoyed while gazing out at the sea felt truly extraordinary. We could also watch the fireworks festival from the Room window.

I stay here every year when I visit Kobe, also to pay my respects at the family grave. The front desk staff always welcome me warmly, making me feel like I’ve come home. The Room furnishings are calm and tasteful, and the drawers for storing clothes are very convenient. They provide a voucher for Chikuzono Butcher’s croquettes, so enjoying those nostalgic, warm croquettes in my Room is one of my pleasures. I also enjoyed drinks in the lounge while taking in the night view of Mt. Rokko and spent a relaxing time. I look forward to staying with you again.

This was our first stay, and thank you very much for preparing such a wonderful room! Our family had a great time. Since we have small children, we really appreciated the valet service on hot days, and we were truly happy when your staff kindly helped carry our plates to the table at the breakfast buffet while I was holding my child. We were also able to transfer our breakfast vouchers to the lunch buffet at your affiliated hotel next door, which was very helpful—especially on days when we had to head out early in the morning—so they didn’t go to waste. The hotel offers excellent value for money and well-equipped facilities, and it’s a place I would gladly recommend to friends and acquaintances. Thanks to you, it was a very satisfying trip. We would love to stay again.

Thanks to the Diamond member benefit, we received a Room upgrade. The moment we stepped inside, the space was so generous that I couldn’t help but say, “Wow.” The interior was consistently styled with a Kyoto-inspired Japanese aesthetic, creating a wonderfully calm atmosphere. The indirect lighting was thoughtfully designed, and the Room felt especially lovely at night. The tableware included beautiful, like-new pieces from Noritake and HARIO. My personal favorite was the bath salts—soaking in the tub while surrounded by natural aromas was truly relaxing. Breakfast was delicious, and having it delivered to our Room made everything feel effortless. Rather than a Hotel stay, it felt like relaxing in a private residence. This time we stayed for one night, but it’s an Accommodation where I’d love to enjoy a Multiple Night Stay at a slower pace. All staff were polite and kind, which made us feel at ease. I would definitely like to stay again. Thank you very much for your hospitality!

We decided to come on short notice, and once again we received warm, attentive hospitality, just like last time. We were able to relax in the lounge with drinks, refresh in the stone sauna in the morning, and enjoy the open-air bath in our Room many times, which helped us unwind. It was so good for a third visit that we felt this is the only Ryokan nearby where we can truly relax. We will definitely visit again.

[All-Inclusive] An Elegant Evening with an Authentic Teppanyaki Dinner and Free-Flow Drinks (Dinner & Breakfast Included) – Premium Twin Room Everything was wonderful. - Room: It was spacious, had a sofa, and we were able to relax comfortably. Having two sinks was also very convenient. However, I tripped on the step at the entrance to the washroom, so I hope this can be improved. - Dining: Every dish in the dinner course looked and tasted amazing. Drinks were free-flow with a glass-exchange system, so we enjoyed beer and sparkling wine. For breakfast, we could choose from three types of galettes, and they were delicious. Curry was also included, which would be great for those with a big appetite—our group doesn’t eat much, so we ended up feeling very full. - The lounge was also a wonderful space where we could relax comfortably. - There was also a large public bath—this was one of the main reasons we chose this property—and everything about it was excellent. We would definitely like to stay again.

My wife, daughter, and I stayed here together. First of all, the staff service was outstanding. From the team member who picked us up from the parking lot, to the one who escorted us to our room, to the person in charge of our meals—and even those we passed in the hallway—everyone had such warm smiles and made us feel truly welcome. The moment we entered our room, it felt impeccably clean (it even had an AirDog air purifier!). The large windows made it bright and open, the amenities were plentiful, and both the bed and futon were so comfortable that we slept soundly. The in-house guide on the provided iPad was also extremely convenient. We enjoyed our meals in a building with 100 years of history. Being able to dine in such a historic setting alone felt like a special experience. As for the food itself—I’m no gourmet—but it was simply delicious. You could really sense the chef’s attention to detail, and every dish was beautiful as well as enjoyable to eat. At breakfast there was even a small Nambu ironware teapot used as a chopstick rest; I ended up buying one along with chopsticks as souvenirs. The bath temperature was perfect for me and very relaxing. Finally—and what impressed me most—was how every single staff member seemed united in their focus on making guests happy. I’ve experienced great service at many places, but there’s usually variation from person to person. Here, that inconsistency was almost nonexistent; nothing felt scripted—just genuinely natural hospitality. I would absolutely love to stay again next time.

The hotel’s location was wonderful, and we thoroughly enjoyed the pool. The ocean-view open-air bath felt incredibly spacious and refreshing. We could relax anywhere on the property and truly enjoy a blissful stay. With drinks stocked in the refrigerator and so many thoughtful services, we were completely satisfied. Dinner was served at a stylish restaurant where we savored delicious Italian cuisine. The staff were friendly and attentive, making us feel very comfortable. We also appreciated that they changed our table between dinner and breakfast so we could dine from the best seats—such a thoughtful touch. It wasn’t too far from Kumamoto City either, and we’d love to come back again.

This was my first stay at this Hotel, which offers the special opportunity to take part in Eiheiji’s zazen meditation and morning service. I was deeply moved by the cleansing, uplifting experience. In the stillness of early morning at Eiheiji, the crisp air filled the temple grounds; seeing so many trainee monks perform their service with such care, and the beauty of moss illuminated by the morning sun—these were all sights you can only experience because you are there so early, and because you stay overnight. I’m truly glad I came. The meals were also wonderful; even without meat or fish, I was completely satisfied by how delicious the vegetables were. The Room and bath were clean and well maintained, everything was spotless, and everyone at the Accommodation greeted us with warm smiles and attentive service—making this a trip I will never forget.

We stayed to celebrate a birthday. The Shuttle Service between the nearest station and the Hotel for both arrival and departure was extremely helpful, and we truly appreciated the driver’s hospitality. We were very satisfied with the Room and the private bath, the meals were delicious, and all of the staff were warm and welcoming, allowing us to relax at ease. We would love to visit again in a different season. Thank you very much.

My spouse and I stayed here, and it was an even more wonderful experience than we expected. What impressed us most was the food. Luxurious ingredients like spiny lobster and abalone were, of course, delicious, but even more than that, we were captivated by the care put into each dish—from the appetizers to the assorted small plates. The gentle flavors that respected each ingredient’s natural taste and the beautiful seasonal presentation conveyed true thoughtfulness. We enjoyed both Japanese and Western elements, and even breakfast left us completely satisfied. From our welcome through to mealtimes, the service was consistently warm and attentive. The facilities and our room were spotless, with thoughtful touches throughout, making our stay very comfortable. We also enjoyed the private free-flowing hot spring bath at our leisure without having to wait. With the sea nearby, it’s a lovely setting where you can enjoy the sound of waves—and occasionally a passing train—adding to the sense of travel. Between the delicious cuisine, hot springs, and comforting hospitality, we felt truly refreshed. We were both very satisfied and would love to return again.

This was our first trip traveling with our dog. The Room was clean, the amenities were well stocked, and the food was very delicious. The staff were also kind to our dog. We would love to stay again. Thank you very much.

This was a wonderful place to stay. First, when I mentioned foods I couldn’t eat at the time of booking, I was surprised to receive an email right away with alternative suggestions. Everyone was very kind. Every meal was truly delicious and beautifully presented, and I was completely satisfied with everything, including the tableware and presentation. The baths were excellent. Including the day-use hot springs in Shibu Onsen, the water quality was wonderful, and I enjoyed soaking many times until it felt like it seeped into my skin. The carbonated spring in the indoor bath was also great. The property was spotless, and both the lounge and baths were always neat and well organized whenever I went. The pillow height and firmness were just right, and I slept very well. Above all, the staff were truly outstanding. They immediately noticed that I had caught a cold and felt chilly, and kindly brought me a lap blanket. They also remembered what we briefly talked about during dinner and even took the time to look things up and share helpful information with me. Thank you very much. From welcome to farewell, I sincerely appreciate everyone’s heartfelt hospitality. I highly recommend this accommodation.

This was my second stay, and once again I chose the Plan with dinner and breakfast. As before, the meals were simply outstanding. With a full-course meal these days, I sometimes feel full before reaching the main dish, but here I was able to enjoy everything through dessert. There are many dishes, yet it all feels wonderfully light. Not only is the food delicious, but it also leaves you feeling comfortable afterward, allowing you to make the most of your evening—an extremely satisfying course. Breakfast was just as great as ever, and I was happy to have the freshly baked croissants again. Thank you very much.

I was able to stay for one night after being on the waitlist. As others have written, both the Onsen and the meals were wonderful. The Room was spacious and thoughtfully prepared, and the bed was large and very comfortable, so I was able to relax and unwind at a leisurely pace. Thank you very much. Next time, I would like a Multiple Night Stay.

Just as when I stayed before COVID, I was able to enjoy a wonderful time away from the hustle and bustle of everyday life. Unfortunately, it was raining when I arrived, but the staff dried my wet umbrella and delivered it to my room. The free-flowing hinoki bath is surrounded by greenery, and the silky-smooth water refreshes both body and mind. At Nichols Bar, I enjoyed a cocktail made with locally grown kabosu—it was wonderfully refreshing. For breakfast, I also enjoyed plenty of ingredients unique to Yufuin. Thank you for taking such great care of me.

It’s a bit far from Tokyo, but I’m truly glad we stayed here! The property was very clean, and the lounge had plenty of drinks—my excitement started the moment we arrived. For dinner, we ordered horse sashimi and a three-sake tasting set separately, and it was amazing. Highly recommended. Breakfast was also delicious across the board. The Onsen was relaxing since it was always empty whenever we went (not just the private one), and we were also able to use the baths at a larger affiliated Hotel, which made us very satisfied. The Room was comfortable, and I slept soundly. Above all, the warm hospitality from all the staff made us feel at ease. We’ll definitely be back again. Thank you for taking such great care of us.

The Hotel Room was very spacious, with a sitting area and large paintings, which allowed me to relax and feel at ease. I had an online interview to secure a new project, and I was so impressed by the elegant Room that it put me in a confident mindset. Perhaps because I took the interview calmly, I was told, “Perfect.” The spaciousness of the Room brought peace of mind, and I was extremely satisfied. The balcony had a table and chairs, there was also a TV in the bathroom, and the ceiling featured special curved woodwork that made it feel like being on a ship. I was able to spend truly meaningful time here. I look forward to staying again.

Thank you very much for your hospitality. My spouse and I were able to enjoy the private family bath together many times, and it became a wonderful memory for us. We are truly grateful to everyone at the Accommodation for your warm and dedicated service. We were very concerned to hear about the major earthquake that occurred shortly afterward. We will continue to support you, and we hope to visit again.