Castello di Mare Miyakojima

The worst No Show in history

I stay at Hotels both in Japan and overseas for over 200 nights a year. I rarely post reviews, but this was so terrible that I had to write one.\nThe Facility photos shown here and on the Facility website look wonderful and make you want to visit, but the reality is completely different.\nOvergrown vegetation, an aging building, and poor maintenance. Above all, the moment we walked in, a foul odor filled every Room—like sewage/toilet smell—and it was far beyond anything we could tolerate. We urgently made a Reservation at the Hilton Hotel and stayed there instead. In other words, we paid but did not stay.\nThere were other issues as well: wrinkled bed sheets with no sense of cleanliness, spider webs on the terrace, the sauna hut in the garden left mid-cleaning, trash in the washroom, etc.\nAbout 10 minutes into our stay as we were reloading our luggage into the car, a cleaning contractor (?) arrived. When I said the smell was unbearable so we would not stay and would go elsewhere, they replied, “Yeah… we can’t get rid of the smell.” That means this is normal—they know it smells and still sell it.\nIf it were 30,000 yen per night I might understand somewhat, but it is not worth 300,000 yen. We came to Okinawa for my companion’s birthday and it was ruined. This is a complaint. Just remembering it makes me angry. It feels like I was scammed.