Courtyard by Marriott Shin-Osaka Station

I arrived early and planned to just check in, leave my luggage, and head out, but I was pleasantly surprised that they guided me to my Room right away as it was already available. The front desk staff seemed a bit uncomfortable with Japanese, but it wasn’t enough to cause any real communication issues. I’m not sure if it was because I was on the executive floor, but having a water dispenser in each Room was also a nice touch. The Room felt a bit small for the price, but it was perfectly fine for a solo stay. Since the bathtub partition only covers about two-thirds of the tub, I worried that water from the shower might splash out. It might be better if the shower booth and bathtub were separated. The toothbrush had a wooden handle and very soft bristles, which wasn’t really to my liking.The breakfast buffet didn’t have an especially wide selection, but you order egg dishes and drinks first and they bring them to your table, so it was great not having to line up for an omelet. Check-out was also smooth: if there’s no payment due, you can simply drop the key card into a box.That said, access from the taxi drop-off area on the 1st floor to the front desk on the 2nd floor is somewhat inconvenient and hard to find. Also, I asked them to arrange a taxi, but it wasn’t clear how long I needed to wait, so that part didn’t feel very smooth.My schedule was hectic so I didn’t use the lounge this time, but it seems well regarded and I’d like to try it next time.Overall, it was a cozy yet comfortable stay—much better than the Hotel I stayed at in Osaka right before this—and I’d like to stay again.

Thank you for assisting us by phone after I made a mistake during the Reservation process. I also really appreciated your help when calling a taxi, especially since the elevator was under construction. Since the weather was nice, walking from the station wasn’t a hassle, but I always wish that pedestrian bridge had a roof—I've been there in the rain before. Overall, everything was excellent, but there were a few oversights: an item I requested in the morning still wasn’t in my Room when I returned at night, and there was no bath mat. These things happen—we all forget sometimes.I’ll definitely stay with you again when I visit Osaka!