Shizukuishi Prince Hotel

We stayed for two nights during Silver Week 2026. We were very satisfied with the location, Facility, and meals, and gave 5 points to every category except hospitality and service.In particular, the Silver Week–limited “Grill Dining” at the in-Hotel restaurant “Ibuki” was excellent. We enjoyed not only the two grilled dishes but also the semi-buffet options. We also had wine and were able to relax and enjoy dinner as a family.We also joined the nighttime Galaxy Ropeway event. Unfortunately, it was cloudy so we couldn’t see any stars, but they made thoughtful efforts—such as spending time on the lawn and listening to a projector-based explanation of the night sky—so we still enjoyed it to some extent even without visible stars.On the other hand, we were disappointed with Room cleaning on our second night.After going out in the morning following our first night, we returned to the Hotel around 6:00 p.m. and found that our Room had not been cleaned; used towels and other items were left as they were. Since we had a Reservation at “Ibuki” from 7:00 p.m., we contacted the front desk and asked them to take care of it while we were at dinner.Later, before 7:00 p.m., fresh towels and yukata were delivered to our Room, but ultimately no cleaning was done. The response also felt rather procedural, and we did not feel there was sufficient explanation or apology regarding why cleaning had been missed.I understand that missed cleaning can happen due to miscommunication; however, including how it was handled afterward, I rated hospitality/service as 2 points this time.Because everything else—such as dining and facilities—was highly satisfying, this was particularly disappointing. I hope this will be improved in the future.

The souvenir corner offered a variety of adorable items, and I couldn't resist purchasing some. The Room was comfortable and provided a pleasant stay. The meals, made with local ingredients, were absolutely delicious. However, it was a bit disappointing that the crowd made it feel rushed as we had to line up for everything.