ANA InterContinental Ishigaki Resort

This was my second stay, and I truly appreciated your hospitality. This time I stayed in an ocean-view Room. Compared with the golf course view in the club building I used last time, it was more reasonably priced, and personally I preferred the ocean view. I had a wonderfully relaxing time while enjoying the beautiful scenery. The Greek salad I had for lunch before check-in was outstanding. I also appreciated that you applied the guest discount even though it was before check-in—such a thoughtful gesture. The beer provided in the Room refrigerator was also very reasonably priced. Considering today’s labor shortages and how challenging inventory management and payment processing must be, I hope you will continue offering this service. The fruit at breakfast was all fresh and juicy, and I enjoyed it very much. Compared to my previous stay, it felt like there were more international staff members, but everyone spoke Japanese very well and provided courteous, heartfelt service. Thanks to all of you, I had another very pleasant stay. I plan to stay again next month as well, and I’m already looking forward to my next visit. Thank you very much.

With the addition of new Facilities, the Room, surroundings, and hospitality were excellent. The food was also delicious, and I would like to stay again. However, one small concern was that there did not seem to be enough staff at checkout time, so moving our luggage from the Room and checking out did not go smoothly (in the end, we came back in the afternoon to check out). Perhaps due to an increase in international guests, it felt like there were slightly too few front desk staff. On club floors and similar categories, it would be helpful if quick billing could be handled in the Room.