Shimabara Station × Accommodation For Enjoying Walks In The Onsen TownHighly rated facilities at Hotel·Ryokan

Not only were the Facility, amenities, cuisine, and location excellent, but above all, the staff’s attentiveness, thoughtfulness, and care were outstanding—my husband and I were impressed again and again. During meals, they noticed even our smallest movements and responded immediately. My favorite part was the corner where guests can freely read books. Cold barley tea was neatly prepared as well, and while enjoying the beautiful view outside, I was able to spend a quiet, unhurried time as if time had stopped. It was a Ryokan we were completely satisfied with. We will definitely come again!

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

This Hotel is perfect in every way—from the Room size and hospitality to all services and cleanliness. It was the best Hotel I have ever stayed at. I felt the price could easily be twice as high. Above all, it was calm and relaxing, with only Japanese adults staying there, which helped me truly unwind. I would love to visit again.

It was my first stay in a while, and it remains a wonderful Hotel. The approach leading straight from the public road to the main entrance is elegant and picturesque. Since it opened in 1935, the Facilities are not the latest, but that is exactly what gives it a unique charm. The staff’s service was also impeccable. For dinner, we enjoyed classic French cuisine rather than today’s modern fusion style—it was delicious. As is true of Unzen’s tourist areas in general, this historic destination is rich in nature, and I imagine maintaining both the Facilities and the gardens must be challenging for those in tourism. I’m sure there are many difficulties, but I truly hope you will continue to preserve this beautiful Hotel.

I stayed with my grandchildren, a kindergarten senior and a 2-year-old. The Room was more spacious than expected, clean, and relaxing. There were children’s amenities and yukata rentals, and the staff were very helpful. The dinosaur fair was more authentic than I expected, and there was also a small kids’ area. The accommodation cost was affordable, so we were satisfied.

On the day of our stay, unfortunately it was pouring rain, so we couldn’t go sightseeing. We were cold and soaked, but even though we arrived before check-in, they kindly let us wait in the lobby. They served us hot coffee, and soon after they prepared our Room early for us. Thanks to that, we could change out of our wet clothes and avoid getting sick. The proprietress and all the staff were very kind, and we had a truly comfortable stay. The food was delicious, the Onsen was wonderful—everything was perfect. We’d love to visit again.

This time, our large family of eight stayed to celebrate my husband’s 60th birthday. Our Room was upgraded, the meals were delicious, and the staff were incredibly friendly—we truly enjoyed our one-night stay. Finally, the view from the Room was amazing.

We celebrated his birthday here. We chose this Accommodation to celebrate as the last couple before we become husband and wife when we visit Shimabara again next year. We were truly impressed by the staff’s thoughtful hospitality, and the locally sourced cuisine was absolutely delicious. The in-Room sauna and bath were both excellent. Everything was perfect.

The Onsen was spacious and relaxing, and the wide variety of meals tempted us to eat more than we should. The building is old, but well maintained, and we felt truly refreshed by the warm, smiling service and thoughtful hospitality. With baby-friendly bathing facilities and dining options, we felt at ease and would like to visit next time with three generations of our family.

Thank you for your kind hospitality even though we arrived late!

I stayed here after hiking. The Accommodation doesn’t have an Onsen, but there are plenty of Onsens nearby, so it wasn’t a problem. It’s an old building, but it was very clean, and the hostess was friendly and easy to talk to, so I could relax even as a solo traveler. It’s rare to find this price with breakfast and dinner included. I’m satisfied.

It seemed that it was not a busy season, so our Room was upgraded. The Room had both a Japanese-style area and a bed, and there was also a kotatsu, so we were able to relax comfortably. The Onsen was excellent, with thick, mineral-rich water that made our skin smooth and warmed our bodies. It is close to the hells, and it's a Property we would like to stay at again.

The bath and meals were excellent, but dinner is scheduled quite early. The only start times were 5:30 pm or 6:00 pm, and we were strongly pushed toward 5:30 pm. If we had known from the beginning that dinner would start at those times, we would have planned lunch accordingly. Since we ate a late lunch, we asked for a later time, but it wasn’t possible. At breakfast, while some guests were still eating, staff asked if anyone wanted more rice and then quickly began clearing the tables. We like to relax when traveling, so the rushed pace stood out. Aside from that, the food was delicious, the staff were all kind, and the location in the center of the Onsen town was great.