Minato Motomachi Station × Popular Stays for Summer Family VacationHighly rated Hotel·Ryokan for Onsen and bath

This was my second stay at the accommodation since my first visit before COVID. I was impressed last time, but the thoughtful hospitality and attention to detail are truly exceptional. Towels and bath towels are abundantly provided in both the room and the open-air bath, and

That said, breakfast was delightful with items like French toast, Kobe beef croquettes, curry bread rolls, freshly baked madeleines—all delicious! However—one male chef-like staff member cleared empty dishes from tables wearing blue gloves without any smile or acknowledgment towa

Hotel Okura Kobe has the dignified charm of a long-established Hotel, and everything—from the outstanding staff to the excellent dining—made for unforgettable travel memories. In particular, it was truly pleasant that the staff greeted us warmly every time we came and went. Although it is a first-class Hotel, perhaps thanks to Kobe being such a tourist-friendly city, we were grateful for the strong value for money and reasonable pricing that never felt overly expensive. I would like to make this my regular Accommodation whenever I visit Kobe in the future. I usually choose Okura properties when they offer good value depending on the dates and city, but even so, The Okura Tokyo has become quite expensive. In that respect, this stay in Kobe was genuinely satisfying.

There is a book lounge, which made me very happy as someone who loves book lounges (I only found out after staying). Drinks and two kinds of snacks were available for free. I didn’t use it, but there was also a sweets time service featuring local donuts. Despite how it looks

The Room was spacious and user-friendly, and the breakfast was varied and enjoyable. Although I requested no sheet or pajama exchange, the bed was made, and the pajamas were neatly arranged, for which I was grateful. The dining environment in the vicinity was also excellent,

Three of us stayed here as friends. We made a Reservation for the executive floor, so all three of us had spacious beds and a large Room. There were many perks, and we were able to fully enjoy our time. The large public bath also helped us relax both physically and mentally. Breakfast offered a wide variety of options, and it wasn’t crowded, so we could enjoy it at a leisurely pace. When we visit Kobe again, we would definitely like to stay here again.

The Comfort Twin West Room was spacious, with refined interiors and a great view, making for a very satisfying stay. We booked a breakfast-only Plan, but the buffet was delicious, including their signature freshly grilled patty burgers and French toast. A fond memory is going with my niece again and again to make the monthly-flavor soft-serve ice cream. My mother liked it so much that she said she would like to stay here every month as a way to unwind. We made wonderful family memories. We were extremely satisfied and would love to stay again.

We stayed in a Room with a semi-open-air bath. It was very clean and stylish. The bath was incredibly relaxing, and since there was also a sauna in the Room, I got to try a sauna for the first time in my life. The cute little duck we could take home was also adorable. All of the staff were truly polite and kind, which really impressed us. Thank you very much. We would love to stay again when we travel to Kobe!

The Room was clean and well maintained. Security felt strong and reassuring, as access to the floor is restricted without a Room key for that floor. The location was convenient, with easy access from the station and plenty of nearby convenience stores. At the end of my stay, the toilet became clogged and wouldn’t flush when I was leaving; when I informed them at checkout, they both thanked me for letting them know and apologized for the inconvenience, which reflected very polite service.

It’s a very convenient location, close to Kobe Station and within walking distance of Mosaic and other attractions. I have stayed here every year since it was Crown Palace. In the past, the in-room facilities felt a bit outdated, and I was especially concerned about the plumbing. This time, with the change in management, the facilities have been renewed and I was able to stay comfortably. I usually choose a Plan that includes breakfast, but this time I also had dinner once at the on-site restaurant. Since it has only been about six months since the management change, they seemed short-staffed, and the service felt somewhat lacking. We had dinner as a group of 10, but they said they couldn’t prepare course menus for everyone, so we ordered à la carte instead. The food was very delicious. Breakfast on both mornings was a buffet at the same restaurant, but I felt the selection was slightly limited. The omelet made by the chef was excellent. I would like to stay again next time as well, so I hope to see further improvements going forward.

We stayed as a family. The family-type room with a bed and sofa was spacious and comfortable, especially with small children. However, the water stains on the walls and floor of the bathroom were quite noticeable. Since we specifically chose a separate toilet and bath type instead of a unit bath, we had higher expectations for cleanliness, which was disappointing. Although we were curious about the restaurant, we didn’t use it this time but hope to try it when our children are older!

Thank you for letting us stay in a Room on the 31st floor with such a wonderful view. We arrived at the Hotel at night, and unfortunately it was rainy the next morning, but we were still able to enjoy a spectacular panoramic view of Kobe Port. Thank you for your thoughtful consideration.