Minato Motomachi Station × Highly rated facilities at Hotel·Ryokan

This is an excellent Hotel in every respect—Room cleanliness, staff hospitality, delicious meals, and amenities such as towels and slippers. The location is also great, and my daughter always looks forward to visiting the Familia flagship store. You won’t have any trouble finding dinner options nearby. It has become our regular Accommodation whenever we stay in Kobe.

The first Hotel in Japan to join Small Luxury Hotels of the World (SLH). The highest level of comfort! They promptly accommodated a sudden Room change and provided wonderfully courteous service. Thank you very much. The same attendant as last time assisted us again, and everyone was delighted with the consistently excellent service. The Hotel’s atmosphere and the staff are always polite and kind—truly outstanding! We will definitely stay again.

I stayed here because I wanted to relax on my own for my birthday. I booked a Port Tower-side double Room, and the view was great, so I was able to spend a peaceful time by myself. It was an early check-in, but thank you for accommodating me.

This was my first stay here. Because it’s a little away from the busy area, the surroundings were quiet. Still, it was very convenient—about a 5-minute walk to Sannomiya Station. Arriving by car was a bit confusing due to one-way streets (haha). The Hotel parking lot was full, but I was able to park at a nearby flat parking lot right away, which was also convenient. The Hotel and its Facility were very clean. The Room was clean as well. Two things stood out: there was heavy limescale around the sink overflow, and since it’s right in sight, it felt disappointing. When I tried rubbing it lightly, it came off easily (haha), so I hope this can be addressed. The other issue was that when I lifted the bed runner, I found several short white hairs. Hair is surprisingly noticeable, and I think many guests would be concerned too—not just me. This Hotel also has a large public bath. Since I went for a morning run, being able to use the bath afterward felt great. One more thing: the Room TV shows how crowded the public bath is supposed to be, but in the morning it displayed “crowded.” I hesitated but decided to go anyway—and no one was there. It didn’t seem to be real-time information. I’ve mentioned several points, but overall I think this is a very good Hotel. If I visit Kobe again, I’d like to stay here again.

I stay here once or twice every year, and it is always a truly pleasant experience. The buffet meals are all delicious—there’s nothing that feels mediocre—and the baths are spacious and comfortable. Some of the bath facilities (such as the showers) feel a bit dated, but there are no issues with using them, and having towels freely available made my stay very comfortable. I would definitely like to visit again.

Access from the Hotel to various sightseeing spots was excellent, and with the Onsen it made for a truly fulfilling one-night trip. Ice cream after the bath Ramen at night Yakult after the morning bath Coffee before departure It’s a Hotel I can’t help but recommend to everyone.

I was visiting Kobe and looking for a reasonably priced place to stay when I found this Accommodation. The spa and sauna—especially the Finland-certified sauna—were excellent. The food was delicious, and I really enjoyed the relaxing atmosphere. I’ve stayed here more than once, and I’ll continue to use it whenever I go to Sannomiya, or even when I visit Kyoto. It’s a favorite of mine.

I stayed here every time I traveled to Kobe on business. The location, room, and service are among the best of any Hotel in this area. At my last check-in, a staff member kindly spoke to me, which truly moved me. I would love to stay here again. Thank you very much.

I stayed at this Hotel the night before to catch the bus from Sannomiya to Awaji Island. The area in front of the station was under construction, so I had to take a detour, but it was conveniently located near the station and close to the bus stop. The building next door was also under construction, but it wasn’t an issue. There is a book lounge, which I was very happy about as a book-lounge fan. (I only found out after staying.) Drinks and two kinds of snacks were available free of charge. I didn’t use it, but there was also a sweets time, with local donuts served. Despite how it looks from the outside, it was a comfortable Hotel.

We stayed overnight to celebrate our grandchild’s birthday. The Room was thoroughly cleaned, and the bathroom—especially the shower curtain—was spotless, making our stay very comfortable. Breakfast lived up to its reputation, with a wide variety of dishes you don’t see at other hotels. They also used vegetables grown locally in Kobe, which was a big plus. And the juices—these days many places use machines, but not here. There were many drink options, and since I couldn’t resist, I tried small amounts of several kinds. There were also plenty of side dishes, and I ended up eating too much. The staff’s thoughtful hospitality was wonderful as well, and we would love to stay here again.

It was my birthday, and I was happy to receive a gift of flowers. The view from the Room was also very beautiful, and I was able to spend a wonderful anniversary. Thank you very much.

I was shown to a Room larger than expected. Since I planned to work remotely in the Hotel, the large desk was a huge help! Also, I really enjoyed the complimentary tea, coffee, and black tea in the lobby. I also appreciated being able to borrow bath salts and a rubber duck. It was very comfortable, and I’d love to stay again if I have the chance. Thank you!

The check-in time was during the dark hours, but the area was well-lit and had pedestrians, making it safe to walk. There is a convenience store next door, so you can shop even after placing your luggage in your Room. I would like to use this place again next time.

The Room was clean and felt more spacious than it looked in the photos. Both the property and the Room were stylish, and having a foldable makeup mirror in the Room was very helpful. Everything was well maintained and spotless. All of the housekeeping staff we passed in the hallway greeted us, which created a very pleasant atmosphere. I wish we had used the café as well, so I’d like to do so on our next stay.

This was my first stay here. I arrived earlier than the check-in time and asked to leave my luggage, but since housekeeping had already finished, they kindly accommodated me and let me into my Room early. The Room was spotless and very comfortable. I was impressed that the in-room safe was designed to blend in with the interior so it wouldn’t disrupt the Room’s atmosphere. Also, while there were no drinks provided in the Room, there was a complimentary drink service in the lounge. From 17:00 to 20:00, happy hour included sparkling wine and other alcoholic beverages as well as light snacks, which felt like a great value. Whenever I went out or returned to the Hotel, staff always greeted me with “Have a nice day” and “Welcome back,” which made my stay very pleasant. I would love to stay again if I have the chance.

I visited for a retreat to rest my body and mind during the hot season. The clean Room and the ocean views and night scenery from the spacious deck were wonderful. The food and drinks in the lounge were also delicious, and before I knew it, it was already 1:00 PM checkout. I relaxed to the fullest and truly enjoyed my stay.

The Room was spacious, thoroughly cleaned, and pleasantly spotless. It was great to be able to use the large public bath at the Hotel, and I appreciated that the in-room shower was a Mirable—it was a thoughtful touch. The front desk staff were polite, and their smiles were wonderful. Although it was a last-minute stay, I was able to relax comfortably and was very satisfied. Ikuta Shrine is right next door, and it’s close to both Sannomiya Station and Motomachi Station, so I think it’s also ideal for sightseeing in Kobe.

Every year, I stay near Sannomiya, where the Port Liner station is, for a live show at the Portopia Hotel. The area around Sannomiya Station felt like a maze due to redevelopment, but this Hotel was in an easy-to-find location, which really helped. Since I have the Hotel app, I was able to use the self check-in machine as well, and everything went smoothly. Breakfast had a great reputation and met my expectations—there was a wide variety of dishes and it leaned more toward Japanese-style options. For me, it was perfect because I prefer not to have anything too heavy in the morning. The Akashiyaki was also delicious. There was just one disappointing thing. It wasn’t about the Hotel itself, but after midnight (past 12:00 a.m.), someone was running around in the hallway and repeatedly slamming doors. It was extremely inconsiderate, but there wasn’t much I could do since I couldn’t exactly confront them. Other than that, it was quiet and comfortable. I hope to stay again next time. To the staff who work late into the night—thank you for your hard work. Thank you very much.

This year, we returned to Kobe Kitano Hotel for the first time in 15 years to celebrate our eldest daughter’s birthday after she started her new job. As expected of one of Japan’s leading auberges, the food was far better than at many Michelin-starred restaurants overseas. It was my first time trying bread baked in a traditional rice-cooking pot, and the pike conger siphon consommé was truly moving. Even after eating and drinking so much, I still felt great—proof of this wonderfully light “water-based” French cuisine. Being able to go straight to bed afterward is the ultimate luxury. Since it’s right in the city, we enjoyed strolling around, taking a bath, resting, and then heading out again. It became a truly wonderful trip. Thank you very much.

I stay here regularly, and the Hotel gets the basics right—the Room is thoroughly cleaned and truly comfortable. I’ll be back again.