Higobashi Station × Highly rated for customer service and hospitality at Hotel·Ryokan

I was concerned to find a small nail on the floor in the room, and dust had accumulated on the shoji frame. The room is compact but functional and convenient. At other Nono properties, there is a self-service coffee machine that anyone can use freely, but here only guests who pay for lounge access can have drinks. Perhaps because it was a weekday, the large public bath was not crowded, so I could bathe at a relaxed pace. After getting tired from walking around Osaka sightseeing spots, it was great to unwind in the hot spring.

It’s close to Yodoyabashi Station, has a large public bath, and was affordable—I was very satisfied! I could use the large public bath almost by myself both morning and night, and the breakfast venue staff were kind; it was a great Hotel. In the morning, when I went to the large public bath in loungewear, I ended up sharing the same elevator with people heading to breakfast, which was a little embarrassing—but we weren’t acquaintances and we were all guests at the same Hotel, so it felt fine. If I can stay for that price on a Saturday, I’d love to stay again!

Thank you again for accommodating me on my business trip. This time, the Room sometimes smelled slightly musty. I’m not sure if it was just temporary, but it bothered me throughout my stay.

As it was my birthday month, I chose a room with lounge access at this hotel for the first time. Thank you very much for the birthday gift. The room had a separate bath and toilet, and both the layout and the bed were excellent. The view from the window was also very relaxing. The lounge was comfortable, and we really enjoyed a wide variety of drinks, including alcohol. My husband was delighted. Everything served in the lounge was delicious—especially the omelet, French toast, and rice balls at breakfast; they were outstanding. All of the staff were wonderful as well, and I would love to stay again. Thank you very much for taking such good care of us.

The bed was very comfortable and easy to sleep in. The pillow suited me perfectly—I almost wanted to take it home. It was also just a 2–3 minute walk to the Nakanoshima Museum of Art, which made evening visits very convenient. There were plenty of dining options nearby—if anything, it was hard to choose. If I have the opportunity, I would love to stay again. Thank you.

The air inside the Hotel, the quiet atmosphere, the cleanliness of the Room, the fresh air, and the convenience of the Facility—everything was excellent.

I had to stay overnight in Osaka on short notice for work and chose this Hotel. It’s in a very convenient location—easy to reach from Umeda via the underground passage, and you can come up right by the Hotel, which was a big help. The Room was easy to use, and the amenities were well stocked in the Room, which I appreciated. I’d like to stay here again.

I stayed here for a concert at Festival Hall. Since it was practically next door, I could go back and forth several times for merchandise sales and the show itself. Even after the concert ended, I was able to relax and fall asleep while enjoying the afterglow.

Thank you very much for having us this time. Since we had early check-in, we headed over early, but arrived even earlier than expected and planned to wait next to the front desk until check-in time. However, the Room was already ready, so we were able to check in even earlier and relax. The Room was clean, and there were no missing amenities, so we had a very comfortable stay. Breakfast the next morning was also delicious. We chose the Japanese set meal, and fruit, steamed vegetables, bread, and drinks were served buffet-style, so we enjoyed plenty and were very satisfied. We would love to stay again.

Although it’s in the city, it was quiet and comfortable. The roomwear was provided as well, making for a very relaxing stay.

Both the Room and the large public bath were clean, and I had a comfortable stay. I especially liked that the toothbrush felt high-quality. Thank you very much.

We stayed here for our wedding anniversary. In a word: it was amazing! It’s the kind of hotel that makes you want to come back even while you’re still staying. From the moment we stepped into the lobby, we were surrounded by an extraordinary atmosphere—it felt like a special time was beginning. The room was spotless and very comfortable, and the view was stunning! We were also truly happy with the anniversary surprise. Thank you so much. The lounge service and ambiance were wonderful as well, and we could relax while enjoying the view. The pool had soothing music and slightly dim lighting, creating a calm atmosphere where we could unwind. All of the staff were kind, which made our stay very pleasant. The bedtime chocolates were delicious too. The breakfast buffet was excellent, and we were especially impressed by how good the roast beef was! We’re really glad we chose this hotel for our anniversary—it has become one of our favorites. We’d love to stay again!

At check-in, even though I had a Reservation, the wait after scanning the QR code felt long. Also, this time—though I may have simply missed it—I don’t think the staff at the front desk greeted me. Well, I guess I haven’t spent enough to deserve a greeting.

The facilities are new and clean, the location is great, and the staff’s service was excellent. I would love to stay here again.

Because I had informed them in advance that this stay was for a birthday celebration, they congratulated me at check-in. Even though I arrived early, they quickly prepared the room, and it was decorated with celebratory balloons—and they even provided a cake, fruit, and wine. I was truly touched by such a wonderful surprise! Breakfast lived up to its reputation: everything was delicious. The selection isn’t huge, but the quality really stands out. The staff service was also excellent and very satisfying. Many of the staff are non-Japanese, and some do not speak Japanese; however, since about 80% of the guests are international travelers, that seems perfectly fine. At times I almost forgot I was staying at a hotel in Japan. It was a wonderful stay. Thank you very much. By the way, there is a convenience store nearby. It’s just over a 10-minute walk to Osaka Station through the underground shopping area. By taxi, you can get there for under 1,000 yen.

The staff were very courteous and helpful.

About 10 years ago, I always stayed here whenever I was on a business trip to Osaka. This was my first stay since it became Prince Smart Inn. Some Reviews were negative, but in my experience there were no issues at all—if anything, it felt improved with the free breakfast included. I accidentally locked myself out at checkout, but the woman at the front desk kindly helped me and it was a huge relief. If I had to mention one thing, it might be nice to have a wider variety of amenities, but if that would raise the room rate, I’m personally fine with just the essentials. It’s close to the station and offers great value for money—overall a very convenient Hotel.

The Room offered a view of historical buildings.

I stayed here on a business trip. It’s close to my workplace, and there’s a convenience store on the first floor, which is very convenient. For breakfast, you can choose between a bento box and a sandwich. You can eat at the venue or take it out and enjoy it in your Room or while you’re out, which is very convenient. The bacon-and-egg sandwich was filling and delicious. The female staff are always cheerful and efficient, so I can enjoy breakfast time comfortably every time. Thank you!

Because I like the same group’s property in Kyoto, I chose this one as well. It was a comfortable stay that did not disappoint. What surprised and delighted me was that when I arrived around 12:30 to leave my luggage, they actually let me check in! I needed to sort my bags and change clothes, so their flexibility was truly helpful. Thank you very much. I’ll definitely stay here again next time!