Sinchon Station × Accommodation With 5-Person RoomHighly rated for customer service and hospitality at Hotel·Ryokan

Everything was excellent. The hostess’s hospitality was especially wonderful. The staff also kindly introduced us to local spots and were very helpful, so we were able to fully enjoy Nagano. The Onsen was very relaxing, and the meals were truly delicate, beautifully presented, and delicious throughout. There was no excessive service like at a luxury Ryokan, which made it very comfortable. We would love to stay again when we visit Matsumoto.

The Accommodation has a wonderful atmosphere and offers satisfaction beyond its price. At the entrance, there was a vending machine selling rare flash-frozen soba you can enjoy as if freshly made, as well as Matsumoto Sanzoku-yaki. They kindly accompanied us to our Room on the second floor and even carried our luggage. When we left, although it was raining, they lent us an umbrella and saw us off. The interior has a special, out-of-the-ordinary feel, with calming lights placed throughout the hallways and other areas. The toilets and washbasins are shared, but they are clean. There is also a large public bath with separate hours for men and women, and if available, you can use the private bath at no extra charge. The water temperature is on the lukewarm side. Breakfast offered many kinds of small side dishes, a large-nameko mushroom miso soup, and curry that was light yet flavorful; we were told it uses Indian spices. Next time, I’d like to try dinner as well.

True to its name as an Accommodation with Onsen, the hot springs left our skin silky smooth and helped us feel refreshed. The hospitality was also attentive, and thank you for making our stay so comfortable.

As always, the meals were delicious, and the Onsen was gentle on the body with a perfect temperature. It was also my first time dining in a second-floor private dining Room, and the open atrium made it easy to appreciate the main building’s traditional architecture. However, this time the meal service was a bit disappointing: tea didn’t come unless we asked for it, and the explanations of the dishes were hard to follow. I understand they may still be inexperienced, but for an Accommodation that values its cuisine, I hope more care will be taken in how guests are attended to during meals. That said, it’s still an Accommodation I would definitely like to visit again.

Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. At the dining venue, there was plenty of space between each group, so our child was able to focus quietly on eating. Also, we really appreciated that you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze. When we checked our answers for the puzzle game, the front desk staff assisted us so kindly and thoroughly, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to share this one. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.

This was my second stay. The dinner at Ikaza, which I had on my first visit, was truly delicious, and about 80% of the reason for this stay was the food (it’s that good!). The retro furnishings and overall atmosphere of this long-established Matsumoto Hotel are also charming and full of character (some parts do feel old, but that’s part of its appeal). It’s also in a great location with easy access to Nawate Street, museums, and Matsumoto Castle, making it a very convenient Hotel. I’d love to come back again to refresh.

Having lived in Matsumoto for several years, I always choose this Hotel, which is well known locally as the city’s top luxury hotel. Because it is often used for parties by local business and political circles, the clientele is pleasant and the service is consistently high quality. I stayed during the Seiji Ozawa Matsumoto Festival, so many people from the music world were also noticeable. The Facility and Room are not brand-new, but they are clean and well maintained. I also always look forward to using the Shuttle Service to enjoy the Onsen at Hotel Shoho (a sister property). The executive lounge is comfortable as well, offering cake in the afternoon and sake, wine, and snacks after 5:30 p.m. Considering this level of quality, the price is reasonable, so I highly recommend it for its great value.

We stayed over a three-day weekend and were very satisfied with both the Facility and the service. It turned into a last-minute trip and we made our Reservation on the day of our stay, but this Ryokan was more comfortable than the Accommodation Fee would suggest. Meals: Breakfast featured a wide variety of dishes made with local ingredients. Everything was delicious. Room: The Room was clean and spacious enough for two people. Being able to replace the hand towels was a small touch, but I really appreciated it. Baths: We bathed twice, morning and evening. We were grateful that we could Reserve a private bath by phone before check-in. Every bath was very clean; none were particularly large, but they felt calm and relaxing. Because the shower water was also Onsen water, the water pressure was weak, but it didn’t bother me much. Inside the Accommodation: Every staff member greeted us with a smile whenever we passed by. We also enjoyed how much there was to see—there’s a pond inside, as well as a beautifully maintained courtyard with an ashiyu (footbath). Since I don’t often buy souvenirs at a Ryokan, I’m glad I could purchase cider made at the on-site winery.

Everyone at the Ryokan was very courteous, which was wonderful. As it was in season, I really enjoyed tasting plenty of matsutake mushrooms and other varieties. Dinner was a bit early, but it made the evening feel longer, which I liked. It also happened to coincide with the once-a-year festival, so I felt lucky. The hinoki cypress bath in the Room was also great. We stayed in the Pine Room, and for two people it felt very spacious. I had seen Reviews about shower issues, but on the first day hot water came after running it for about five minutes, and on the second day it worked smoothly right away. Water pressure was not a problem. There are a few stairs up to the Pine Room, so if you’re not comfortable with stairs, I think choosing a lower-floor Room would be better. I didn’t make it to the bar at night, but I caught a glimpse of it and it had an amazing atmosphere. It may be cold when moving around in winter, but I think that adds to its charm. I’d love to stay here again when I visit Matsumoto City. Thank you!

I made a last-minute same-day Reservation and stayed here. Thank you for welcoming me. My luggage was heavy, so being able to park right in front was a big help. The Room’s bathroom and toilet were clean, and the Room size was just right. I also appreciated the bath chair, which is often not provided. However, it seemed there was no hair dryer in the Room, and that was the only inconvenience; everything else was great. Since it was a same-day Reservation, the view from the Room was disappointing, but I was able to relax and enjoy my stay. Thank you very much.

We stayed here as a couple on a trip to Matsumoto. We made a Reservation at this Hotel because we were looking for a guest Room near Matsumoto Castle with an open-air bath and private dining. It was close to the castle, and we arrived without getting lost. Both the building and the Room were very well cleaned and felt spotless. The view from the Room was also great. We enjoyed our meal in a private room, and everything was delicious. We chose the dining Plan for guests aged 50 and over, and the portion size was just right. Since there aren’t many shops nearby, we bought drinks from the vending machine inside, but there was only one machine, so the selection was limited. Overall: 5 stars. I usually buy towels with the Hotel name when I stay somewhere, but I forgot this time—so when we visit Matsumoto again, we’ll be happy to stay here again.

The large public bath was clean and very nice.\nWe enjoyed the well-equipped recreational area on the first floor, including table tennis.\nWe were satisfied with the service.

I stayed here the night before my trip to Kamikochi. I arrived a little early, but the staff kindly accommodated me and let me into my Room ahead of time. Thank you very much.

With the Early Bird 60 discount, we were able to stay at a very reasonable price. One hair dryer in the large public bath changing area was broken, so we had to wait for one to become available. The Room and the Facility overall are old, but well maintained and clean. The meals included all-you-can-drink, so we could drink without hesitation, and the food was fairly tasty for the price. However, it was disappointing that the next day’s tennis tournament social gathering had exactly the same dishes. It’s not really suited for a Multiple Night Stay.

We stayed here as a couple in our early 50s. The Accommodation was spotless down to every corner, and we had a very comfortable stay. [Room & Bath] The Room with an open-air bath had truly breathtaking views, and we enjoyed the bath three times—after arrival, before bed, and again the next morning. The water temperature was a little on the lukewarm side, so it sometimes felt slightly chilly if we stayed in for a long time, but it was still very relaxing. We also appreciated the spacious wash area with a large mirror, which made getting ready in the morning very easy. [Dining] For dinner, we had the “HAKKO Yaki-Shabu Course.” The main yaki-shabu was exquisite—the meat practically melted in our mouths! The shiitake mushrooms and fried potatoes were also delicious, with carefully crafted flavors you wouldn’t normally get at home. We were fully satisfied all the way through to the ochazuke to finish and dessert. For breakfast, we enjoyed the “Onigiri Bento” while taking in the wonderful view. The portion size was slightly modest, but it was just right for us as a couple. The piping hot roasted green tea was rich and very tasty. We were also delighted by thoughtful touches such as complimentary mineral water—this is a wonderful Accommodation where we would definitely like to stay again. Thank you very much.

It was a charming Accommodation full of character. From the moment we stepped inside, it had a comforting atmosphere. The staff responded to our questions thoroughly, so we were able to spend the night feeling at ease. Breakfast was plentiful, but delicious, and we finished it all.

I’ve stayed here several times, but since it was Silver Week, I was assigned to the farther parking lot for the first time. It may be a little hard to find, but they do secure parking spaces, which was reassuring. The staff were very courteous, and the Room was spacious and clean, so I felt comfortable staying here. I’d definitely like to stay again. Thank you very much.

We stayed here with a large group in January. First of all, the traditional kura-style building is truly one of a kind. It has been beautifully renovated to suit modern needs while preserving the charm of classic Japanese architecture. It’s even more impressive in person than in photos, and you can really enjoy the building itself—perfect for anyone who loves architecture. The living room feels incredibly open, and even with a big group it never felt cramped. The kitchen was surprisingly spacious, and it was stocked with more than enough cookware and appliances. There was also a great variety of tableware, all stylish, which made cooking even more enjoyable. The dishwasher in particular was large and high-performance, making cleanup easy even for a big group. There are multiple bedrooms as well, so everyone can rest comfortably. This Accommodation is ideal for the purpose of “staying together as a large group and relaxing.” Overall it’s very spacious, so we could spend time there without feeling self-conscious. We only ordered breakfast, but it was simple Japanese food and very delicious. For lunch and dinner we arranged our own meals—buying ingredients at nearby supermarkets (Tsuruya and AEON are conveniently close) and cooking ourselves—and that became part of the fun of the stay. With such well-equipped facilities, this place is especially recommended for those who enjoy cooking. Even though it was cold around New Year’s, the inside was warm and comfortable. The separate hinoki bathhouse was amazing; you heat the indoor bath yourself, but the scent of hinoki wood and the atmosphere were truly relaxing. There is also another bath in the main house (with a modern tub), which you can use as well—and we appreciated the thoughtful touch of underfloor heating in the changing area there. We were highly satisfied with everything—the space, facilities, and overall atmosphere—and would love to visit again in a different season.

The Asama Onsen district spreads across the eastern part of Matsumoto City, climbing up the foothill slope. The Accommodation is built on the hillside, and the road in front of the entrance is only one lane wide. After leaving your luggage at the Accommodation, you move to the parking area via a narrow alley-like passage about 2 meters wide. If you have a larger car, it seems better to enter from another wider road, park there first, and then carry your luggage. This is an old Accommodation; the furniture and fittings are also old but of good quality, carefully maintained, and immaculately cleaned. The hospitality feels heartfelt; while some younger staff may seem a little awkward, they are poised and dignified. You can sense the refined quality of a prestigious Accommodation. The Room—created by combining two rooms into one—has well-chosen furniture and furnishings. It is calming and comfortable. In the in-room bath, hot natural spring water flows directly from the source; unless you truly love very hot baths, you will want to add cold water to adjust it. For smaller guests, it is deep enough to soak up to your shoulders and long enough to stretch out your legs. Opening the large window facing the garden lets in wonderfully refreshing air. The large public bath and private bath are spacious with a comfortable temperature. The lockers are solid as well. A table adapted from a lacquered low dining table is paired with chairs that are easy to sit on. The dishes brought to your Room one after another at just the right timing are genuine gourmet cuisine—anticipation and satisfaction continue throughout. Allergy accommodations and requests regarding disliked ingredients were handled perfectly. Interestingly—and elegantly—the menu does not list the head chef’s name. There is a separate bedroom with very comfortable beds. It is quiet.

The building felt a bit old, but it was very clean and comfortable. The service was excellent, and I would love to stay here again.