Sinchon Station × Highly rated for customer service and hospitality at Hotel·Ryokan

Conveniently located near the station, with plenty of options for dinner nearby, and parking close by as well. The bath was great, with two tubs at different temperatures. What I especially liked was the non-buffet breakfast—it felt like we were treated to delicious local specialties from Shinshu that we don’t often get to try. I’d love to stay again.

This was my first stay, and everything was wonderful—from the check-in with oyaki and complimentary drinks, to the atmosphere of the Room, and the open-air bath attached to the Room. The cuisine also featured ingredients and cooking methods I don’t usually experience, but it was truly delicious and I was very satisfied. What left the strongest impression was how every staff member had a lovely smile and never forgot attentive, thoughtful service even when busy. It’s a Hotel I would definitely like to stay at again.

Everything was excellent. The hostess’s hospitality was especially wonderful. The staff also kindly introduced us to local spots and were very helpful, so we were able to fully enjoy Nagano. The Onsen was very relaxing, and the meals were truly delicate, beautifully presented, and delicious throughout. There was no excessive service like at a luxury Ryokan, which made it very comfortable. We would love to stay again when we visit Matsumoto.

The complimentary drinks (including plenty of alcohol) and breakfast were excellent. With those Facilities and that level of service at such a low price, it was outstanding. If I had to mention one thing, the washing area in the Onsen is small, so it would be appreciated if women’s hours could be longer.

The Accommodation has a wonderful atmosphere and offers satisfaction beyond its price. At the entrance, there was a vending machine selling rare flash-frozen soba you can enjoy as if freshly made, as well as Matsumoto Sanzoku-yaki. They kindly accompanied us to our Room on the second floor and even carried our luggage. When we left, although it was raining, they lent us an umbrella and saw us off. The interior has a special, out-of-the-ordinary feel, with calming lights placed throughout the hallways and other areas. The toilets and washbasins are shared, but they are clean. There is also a large public bath with separate hours for men and women, and if available, you can use the private bath at no extra charge. The water temperature is on the lukewarm side. Breakfast offered many kinds of small side dishes, a large-nameko mushroom miso soup, and curry that was light yet flavorful; we were told it uses Indian spices. Next time, I’d like to try dinner as well.

True to its name as an Accommodation with Onsen, the hot springs left our skin silky smooth and helped us feel refreshed. The hospitality was also attentive, and thank you for making our stay so comfortable.

As always, the meals were delicious, and the Onsen was gentle on the body with a perfect temperature. It was also my first time dining in a second-floor private dining Room, and the open atrium made it easy to appreciate the main building’s traditional architecture. However, this time the meal service was a bit disappointing: tea didn’t come unless we asked for it, and the explanations of the dishes were hard to follow. I understand they may still be inexperienced, but for an Accommodation that values its cuisine, I hope more care will be taken in how guests are attended to during meals. That said, it’s still an Accommodation I would definitely like to visit again.

This was my second stay. The dinner at Ikaza, which I had on my first visit, was truly delicious, and about 80% of the reason for this stay was the food (it’s that good!). The retro furnishings and overall atmosphere of this long-established Matsumoto Hotel are also charming and full of character (some parts do feel old, but that’s part of its appeal). It’s also in a great location with easy access to Nawate Street, museums, and Matsumoto Castle, making it a very convenient Hotel. I’d love to come back again to refresh.

Both the entrance and our Room were clean, the meals (and sweets) were delicious, the Onsen was very relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. The dining area also had plenty of space between each group, so our child quietly focused on eating. In addition, you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze… When we checked our answers for the puzzle, the front desk staff kindly assisted us, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to write one this time. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.

Stayed here to explore Kamikochi. I left at 5:30 a.m. for the Matsumoto Bus Terminal; although it was before dawn, I was able to get there safely in a 5-minute walk. Matsumoto Station, soba restaurant-hopping, museums, Matsumoto Castle, Ishii Miso soft-serve ice cream, izakayas, and breakfast at Matsuya are all within walking distance and easy to enjoy. I had the free late-night Kamikochi ramen on both nights. It was delicious—I even finished the soup. Very comfortable stay. I’d like to stay again.

Having lived in Matsumoto for several years, I always choose this Hotel, which is well known locally as the city’s top luxury hotel. Because it is often used for parties by local business and political circles, the clientele is pleasant and the service is consistently high quality. I stayed during the Seiji Ozawa Matsumoto Festival, so many people from the music world were also noticeable. The Facility and Room are not brand-new, but they are clean and well maintained. I also always look forward to using the Shuttle Service to enjoy the Onsen at Hotel Shoho (a sister property). The executive lounge is comfortable as well, offering cake in the afternoon and sake, wine, and snacks after 5:30 p.m. Considering this level of quality, the price is reasonable, so I highly recommend it for its great value.

I stayed here after a touring trip. This Hotel has a calm, refined atmosphere. The location is convenient, and above all, the breakfast venue—formerly a bank—perfectly matches Matsumoto’s history and heritage.

It’s definitely not the newest Hotel, but it was well cleaned and comfortable. Personally, I appreciated that even though it’s a unit bath, there was plenty of space around the toilet and enough room to move comfortably to the bathtub. The location near Matsumoto Station was very convenient, and I was satisfied with the price range, so I’d like to stay again. There are only two evening bus services to the Onsen, but if you want to go out for drinks in Matsumoto at night you can’t use them at all, so I would have been happy if there were also one early-morning service.

I stayed here for business, and the location was extremely convenient—close to the station with many restaurants nearby. The room was neat and clean, making my stay very comfortable. The front desk staff were very kind and left a great impression. If I visit Matsumoto again, I would definitely like to stay here. Thank you very much.

On my first trip to Matsumoto, I was grateful to be welcomed with a smile. They also stored my luggage for me in the early afternoon. The Room and bath were well cleaned and comfortable. The shampoo, hand soap, etc. were POLA products. The TV was fairly large for the Room, and I enjoyed watching the Hanshin vs Yakult game. However, once I turned off the TV and it got quiet, I could clearly hear the neighboring guest’s voice—perhaps the walls are thin. That was a bit disappointing, but I was tired and fell asleep quickly, so it wasn’t a problem for me.

The complimentary tea and snacks, the large public bath, and the late-night snack service (the soba noodles were delicious) were all wonderful. The staff were cheerful and kind, and I would definitely like to stay here again when I visit Matsumoto. Breakfast was also very tasty!

We stayed as a parent and child for my son’s university entrance exams. ■ Warm hospitality for exam takers At check-in, the staff asked, “Are you here for exams?” and gave us a small gift. My son, who was feeling nervous, seemed relieved by the thoughtful gesture, and I’m truly grateful as a parent. ■ Excellent amenities and a comfortable Room The amenity bar was well stocked—my son especially liked the bath salts and was able to relax. I also tried a face mask for the first time in my life! Even as an older guy (haha), it felt very refreshing after a bath. We were assigned a corner connecting Room, which allowed us to maintain privacy while still being close enough—making our stay extremely comfortable. ■ Great location It’s close to the station, with plenty of restaurants nearby, so we had no trouble at all even with a Plan without dinner. ■ A small suggestion for the future Winter in Matsumoto was drier than expected, so having hand cream among the amenities would make it even better! Thanks to the kindness of all the staff, my son was able to take his exam in great condition. We would definitely like to stay again when we visit Matsumoto. Thank you very much!

This was my second stay, and once again I was reminded what a truly wonderful property this is. All the staff are always smiling, quick to help, and courteous, making my stay comfortable again this time. The Onsen was exceptional—not only the quality of the water, but also the spotless interior and beautiful views made it a perfect time to unwind. And as a Dormy Inn fan, I thoroughly enjoyed the post-bath ice pops and probiotic drink at the relaxation area, as well as the famous “Yonaki Soba,” all just as delicious as ever. Whenever I stay in Matsumoto, I will definitely choose this place again!

My husband and I visited Nagano on short notice. There were no reasonably priced twin Rooms at Hotels in Matsumoto, so we made a Reservation for two single Rooms. We were grateful just to be able to book, so we didn’t make any special requests, but you prepared adjacent Rooms for us. I truly appreciate your thoughtful consideration. Thank you very much!

We chose this hotel because (1) three of us could stay in one room and (2) it has a large public bath. After making our Reservation, we read the Reviews and added breakfast. There were so many dishes that it was almost overwhelming—in a good way. The large public bath was also great, except that it was crowded and we had to wait for a washing station. It was nice to have plenty of outlets, but there were mirrors only in the bathroom and by the entrance. If possible, I would have liked a tabletop stand mirror on the desk. That said, we were very satisfied overall, so I rated it 5 out of 5.