Shinano-Takehara Station × Accommodation With Private Hot Spring SourceHighly rated for customer service and hospitality at Hotel·Ryokan

We visited to celebrate my father’s 80th birthday. It was a long drive from Yokohama to Nagano, but this was a wonderful Accommodation that truly made us glad we came. The in-room open-air bath was a little hot and needed some adjustment, but it was clean, spacious, and free of insects. The shampoo and conditioner also left our hair smooth and silky. (Some Ryokan at this level still leave your hair feeling rough.) All the staff who welcomed us were smiling, and during dinner the head chef served the main dish right at our table. Everything was delicious—made with local ingredients and carefully prepared with great attention to detail. On our way out, they even opened the souvenir shop in the main building earlier for us, so I was happy to be able to buy the souvenirs I wanted. My parents were very pleased as well, so we would love to visit again while they are still healthy.

The old-fashioned Momoyama-style bath was truly impressive. From the changing room, the detailed ceiling and flooring created a wonderful sense of character, and when I opened the door to the indoor bath, I couldn’t help but sigh at the atmosphere of a bygone era. The open-air bath also had an excellent ambiance. I rated service 4 because I would have appreciated clearer maps and signage inside the property.

The meals were beautifully presented and delicious, and the bath was wonderfully soothing—its gentle water warmed me to the core. The places we visited based on the owner’s advice (a walk and a roadside station) were also excellent. We were pleasantly surprised by the exceptional service of being able to use three yukata per person for a one-night stay, which is something you rarely find elsewhere, allowing us to relax in comfort. The attention to detail and thoughtful hospitality throughout were outstanding, and we had a wonderful time. Thank you very much.

Thank you for taking care of me on this touring trip! I really appreciated being allowed to park my motorcycle under the eaves by the entrance. The staff included many young women from overseas, and everyone served us politely with constant smiles, so I was able to fully enjoy a satisfying Onsen Accommodation—thank you very much. Next time, I’d like to visit with my wife and daughters as a family, and I look forward to seeing you then. If I may make one request: I had a beer in the floor area next to the front desk, but I was disappointed that the glass was at room temperature (it was a hot day, so it felt lukewarm). I would be grateful if you could consider this. Thank you again for such an enjoyable stay at your Onsen Accommodation. This middle-aged rider will definitely be back!

Thank you very much for everything. Every year, we take a trip around our September wedding anniversary holiday. This year, we decided to visit Shibu Onsen, which my wife had long dreamed of, and booked through the IKYU site. The reasons I rated the Onsen and the Facility/amenities 4 stars are as follows: The Onsen water was simply too hot. I apologize to those who prefer very hot baths, but if you could lower the temperature of the source water flowing into the bath a bit more, it would be easier to relax. The private-bath system itself is good. As for the Facility/amenities, I would really like you to add a small shop. If guests want to have drinks in their room at night, it can feel a bit inconvenient. Other than that, I have no complaints at all. At first, all the stairs in the Ryokan were tough, but we gradually got used to them—and it was fun exploring the maze-like corridors while visiting different indoor baths. (It may be a little challenging for elderly guests...) As for service, this was one of the best Ryokan experiences we’ve ever had. The attendant who told us about local specialties and sights, the young man with glasses who gave us a ride on the tuk-tuk, and everyone from overseas whom we passed in the hallways—all of it was wonderful. We would love to visit again. Thank you very much.

The entire Hotel was very clean, and all the staff were kind and helpful, which made it a comfortable stay. The food was also delicious, and we were very satisfied. The Room is very simple, but that simplicity made it a calming space where we could relax.

I stayed on the Shinshu Beef Plan. The meat was more generous than expected and absolutely delicious. There were also plenty of fresh vegetables, and the simple preparation let me fully enjoy their natural flavors. The Facility is old, but it has many furnishings that convey its history, and the overall atmosphere lets you immerse yourself in a Showa-era vibe. Perhaps due to energy-saving measures, some corridors and the post-bath lounge felt a bit dark at night and were slightly unsettling, but I can imagine how challenging it must be to maintain such large-scale facilities. The Onsen is one I want to visit again and again—please keep up the great work!

I’m not good with the cold, so I was a bit worried about how warm the Room would be, but there was a heater and a kotatsu, and they even provided a hot water bottle for sleeping, so I stayed very comfortably. Also, I didn’t know that access to nine different hot springs was included, but they were all fun and I was completely satisfied. Breakfast was delicious as well, and I truly had a wonderful time. Highly recommended Accommodation. Thank you very much.

I had previously visited for a day trip to the Onsen and loved both the Onsen and the scenery, so I decided to stay overnight. The meals were excellent, the view from the Room was wonderful, and my stay was very comfortable. Unfortunately, the outdoor bath in the morning was so cold that it hardly felt like an Onsen.\n\nAs it is currently off-season, there was no shuttle bus on weekdays, which made things difficult. Even one round-trip Shuttle Service would be very helpful.