Maita Station × Nature Experience AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan

I traveled with my elderly mother. After informing the property in advance, they prepared higher chairs in our room, and the stay was truly attentive in every way. The amenities were adorable, and it was fun to choose from them. The meals were delicious; I couldn’t finish the matsutake mushroom rice, but they kindly made it into rice balls for me to enjoy later. The hot spring was also wonderful—the gentle sulfur scent was soothing and made for a relaxing trip. The staff greeted us with warm smiles, and we had a very comfortable stay. This is an accommodation I would recommend to friends.

The trip was originally planned because we were determined to see Nagano’s first National Treasure—the octagonal three-story pagoda at Anraku-ji Temple. We enjoyed the journey, visiting the footbath, Kitamuki Kannon Hall, and Anraku-ji, but when we returned home, the memories of Ryokan Hanaya came to mind first. From the hospitality and cuisine to the marble bath, the wood-rich architecture and signage, and even the staff attire at breakfast and dinner—every detail reflected a sincere commitment to putting guests first. It reminded us what true “omotenashi” really is. Fresh flowers were arranged throughout the property as well, which was wonderfully calming. Thanks to you, we had a truly memorable trip. We are grateful to Ikkyu.com.

First of all, we truly appreciated the shuttle service to Matsumoto and Ueda! All the staff were very courteous. Also, this was our second visit to Restaurant Kei, and it was wonderful—the dishes let us enjoy local Shinshu ingredients, the staff’s explanations were attentive, and they handled my friend’s allergies with great care. We couldn’t find a padded kimono jacket (tanzen) in the room, and it would have been even better if there had been coffee. We would love to visit again.

This was my first time using this accommodation. The facility is small, and the building is old, so the equipment is average, but I think it is well-maintained. The sense of security during the stay and the breakfast service met my expectations and were satisfying. If I had to point out something, it would be that the bathroom operates on a gender-swapping schedule, limiting usage times, and there is only one elevator, which can lead to waiting during busy hours. That said, there are restaurants and supermarkets within walking distance, making it a very convenient location.

The staff who assisted us at check-in were very pleasant and courteous. The Room was clean and felt spacious, so we were able to relax well. However, the bathroom had a lingering odor, so we kept the door open the whole time.

This was our second stay at a Wanwan Resort property. We booked because it felt like a good value for the price. The facilities and service were neither especially good nor bad—about what we expected. Since there are not many places where you can stay with a dog, we really appreciate Wanwan Resort. The hotel feels older, as if it was converted from an existing property, but we were happy to be able to take our first trip to Nagano. We would be very pleased if more locations open in other areas in the future. The meals weren’t particularly unique, but they suited our family well and we enjoyed them.

The tranquil mountain setting and the quality of the Onsen were excellent, and the food was incredibly delicious, leaving us full and completely satisfied!

I stayed for a Multiple Night Stay of three nights, and I was very satisfied that you prepared a different dinner menu each day. You also served trout-based dishes as the main course, and I really enjoyed the drinks as well. In addition, I was able to park my motorcycle under a roof, so even on the night the typhoon passed through, I felt at ease knowing it wouldn’t get wet in the rain. When the weather wasn’t good, I returned to the Accommodation early and enjoyed trout fishing at the fishing pond. You even cooked the trout I caught as salt-grilled fish and fried fish to enjoy with drinks after dinner—this trip truly let me fully enjoy Nagano. I would love to stay again if I have another opportunity.

Conveniently located near the station, and I truly appreciated how courteous and attentive the front desk staff were. For this price, the breakfast buffet was also very satisfying, making for an enjoyable stay.

We stayed for 2 nights and 3 days during Golden Week with my daughters and our pet rabbit. The sound of the stream from Reisenji River in front of the room and the chirping of small birds created a refreshing atmosphere, allowing us to spend our time peacefully. The meals were delightful, featuring dishes like mountain vegetable tempura, homemade tsukudani, green onion sauce, garlic-flavored grilled chicken skewers, and the specialty rainbow trout somen fry. We enjoyed every dish so much that we emptied the rice container. Each dish was explained to us in detail, and we felt warmth from the hospitality provided by your family. The Onsen was slightly lukewarm, perfect for a relaxing soak that left our bodies warm afterward. The private family bath with free-flowing hot spring water had an abundant supply and was truly enjoyable. Additionally, we could use the public bath right across from the accommodation for free to fully enjoy more Onsen experiences. This trip came right after a busy first month of the new fiscal year for our family; it felt like returning to a relative's countryside home where we could unwind and recharge ourselves completely. With limited accommodations available that allow pets to stay together in-room with meals served there as well, this place is incredibly appreciated! We would love to visit again!