Nakano Station (Nagano Prefecture) × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

From the moment we arrived until we left, the hospitality was truly wonderful and deeply impressed us. The proprietress quickly remembered my daughter’s name and even came to greet us at dinner, and the staff who served our meal had such warm smiles. We thoroughly enjoyed the delicious food. We were also able to relax and fully enjoy the Onsen. I was happy that we could take a photo with the proprietress when we checked out. We would love to visit again, and we appreciate your continued hospitality.

This was an Onsen trip with my mother and two daughters. Overall, both my mother and I were very satisfied. The price is not cheap, so it goes without saying that the Facility, amenities, and meals were excellent, but above all, the staff’s attentive service and thoughtful hospitality were outstanding. The bath in our Room was wonderful, and we also enjoyed the large public bath that switches between men and women in the morning and at night. The Onsen is sulfur-rich and warmed us up thoroughly. If we have the chance, this is an Accommodation we would definitely like to visit again.

We were able to stay at Kashiwaya again this year as a family, and we had a truly wonderful time. With only a few Rooms, we hardly ran into other guests even in the baths, so we could quietly enjoy the excellent waters of Bessho Onsen. The meals are gently seasoned and make the most of local ingredients, and no matter when we visit, it’s a mysterious Accommodation where we always sleep soundly at night. We look forward to visiting again.

Just as the Reviews said, I felt truly at ease thanks to the well-maintained, spotless Facility and the sincere support from the staff. It was a stay by Japanese people, for Japanese guests. Thank you very much.

It’s a small, quiet Onsen town with very little to walk around and see. The Ryokan is quite old and it’s hard to call it spotless, but it’s a great place to relax in a laid-back rural setting. Each dish is carefully prepared, beautifully presented, and truly delicious—wonderful meals overall. The bath water also has its own distinctive character; I liked it as an Onsen. In summer they keep it at a lukewarm temperature, so you can soak for a long time. The owner and staff were friendly and genuinely kind.

My wife, son, and I traveled from Nagoya with our dog. We followed the navigation via the Chuo Expressway, got off at Azusagawa IC, and after that there was almost nothing along the local roads—no gas stations—until we finally found one near the Accommodation. After arriving, we presented our dog’s various certificates at reception to check in. The staff were very kind. The first place we were shown was the café lounge: unlimited soft drinks, ice cream, and even alcohol (as much as available?!). There were also 4–5 kinds of dog treats prepared, which felt like a great perk for guests. Next to the café lounge there was also a pet shower room. What surprised me was that other guests also said they couldn’t smell any “pet odor,” and I hadn’t noticed it either—it really didn’t bother us at all. However, the smoking room is located around the center of the 2nd floor, and the cigarette smell inside that room was… quite strong. This time we stayed in a Japanese-style room because no Western-style rooms were available. At reception we were told that if our dog soiled any bedding we would be charged a cleaning fee, so we put our dog in diapers. Thanks to that nothing got dirty—but in an unexpected twist, my son got a nosebleed and stained the sheets. We weren’t charged anything, but I’m very sorry about that. Changing topics: Both dinner and breakfast were buffet style. For dinner we could choose 17:30 or 19:00; for breakfast 7:00 or 8:00. Everything was satisfying overall; alcoholic drinks are available for an additional charge. The bath is an Onsen open from 15:00 to 22:00, and in the morning from 5:00 to 10:00. There is an outdoor dog run with facilities and a washing area, plus towels for wiping paws. There is also an indoor one on the second floor. Stepping outside into such clear air helped me forget about work for a while, and we made wonderful memories with our dog and family. We’d love to come again! On the way back we headed toward Okaya IC on local roads before returning to Nagoya; from this Accommodation to Okaya IC the roads were well paved, and there are places like Suwa Taisha Shrine (Suwa Grand Shrine), Utsukushigahara Highlands (Plateau), roadside stations (Michi-no-Eki), etc., so it’s easy to make stops along the way. The route on our way there wasn’t as convenient—so next time we’ll come via Okaya IC. To Oedo Onsen Wanwan Resort Shinshu Ueda Team: Thank you for giving us such great memories.

As I’ve gotten older, I’ve stuck to buffet-only meals and just picked what I like, but this time we had a traditional Ryokan dinner. It was wonderful. I used to think kaiseki often includes many dishes you could do without, but everything was delicious. The Room was exactly what you’d expect for the price, and it was kept very clean. Best of all were the Onsen baths available 24 hours a day and the staff’s hospitality. Their thoughtful attention goes above and beyond in every detail and makes you feel truly comfortable. My wife isn’t fond of large public baths, but she loved being able to use the bath at any time during our stay (with a maximum of 12 Rooms), so she went many times when she thought she could have it to herself and was very satisfied. We were also extremely pleased with the staff’s considerate service throughout our stay.