Kawaji-Yumoto Station × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

The meals were luxurious and delicious, the Room was spotless, and the bath was wonderfully relaxing—there was nothing to complain about. The staff member in charge was very friendly and kind, so we felt completely at ease throughout our two-day stay. The massage was excellent as well; even though the weather wasn’t great, it didn’t bother us at all, and it turned into a truly satisfying trip. Thank you very much. We would love to visit again.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

It was a truly wonderful Accommodation where we could stay comfortable throughout our visit. Everything was impeccably clean, and from the moment we stepped into the Room, we felt at ease. The meals we had been looking forward to were outstanding in both presentation and taste for both dinner and breakfast, and we enjoyed them very much. The baths were also a highlight—not only the open-air private hot spring bath with its wonderful sense of openness, but also the cypress bath in the Room, where we could stretch out to our heart’s content while surrounded by the soothing scent of wood. Everything about our stay was excellent and became a great memory. We would definitely like to stay again. One last question: the towels smelled so lovely and were very relaxing! If you don’t mind, would it be possible to tell us which fabric softener you use?

We stayed here as a couple.\n\nWe had been interested in this Accommodation for some time, and after actually staying, it exceeded our expectations. Above all, the milky-white free-flowing Onsen from the source was outstanding, and soaking at a leisurely pace felt truly luxurious. We also enjoyed the private open-air bath together without any worries, which became a wonderful memory.\n\nBoth dinner and breakfast featured carefully prepared dishes that made the most of local ingredients, and we were completely satisfied with both the taste and portion sizes. Everything at both meals was delicious, and we were impressed to enjoy freshly made dishes served piping hot.\n\nThe staff’s hospitality was warm, with thoughtful attention to detail throughout our stay, making it very comfortable. The Room was clean and had a calm atmosphere, allowing us to slowly unwind from everyday fatigue.\n\nThe Onsen, cuisine, and hospitality were all excellent—we were satisfied in every way. This is an Accommodation we would highly recommend to couples looking to enjoy a relaxing Onsen trip.\n\nThank you very much for everything. We would love to visit again as a couple in another season.

I stayed solo and booked the “Tochigi Beef Sirloin Steak Course.” [Entrance & Lobby] It seems to have been renovated, with a bright and stylish atmosphere. [Front Desk] The staff provided clear, courteous explanations, and check-in was smooth. [Room] Spacious and comfortable. The futon was already laid out, which was great because I could lie down right after arriving. Since my Room was on the 5th floor, the view from the window felt open and refreshing. However, there was no bath in the Room, so I couldn’t wash and hang my rainwear after hiking, which was a bit disappointing. [Baths] The service allowing 30 minutes free use of a private open-air bath was excellent. The large public bath feels a bit dated but has a pleasant atmosphere. Note that there is no outdoor bath. [Meals] Dinner service was timely, and the staff were attentive. The menu said “ochazuke or soba,” but plain rice was also available. The Tochigi beef sirloin was tender and very delicious. Salt, wasabi, ponzu sauce, and other condiments were provided so I could enjoy different flavors. I was also happy they had my favorite sake, “Houou Biden.” For breakfast, I appreciated that it wasn’t a typical buffet but served in a kaiseki style. After checkout I realized I had left a shirt in my Room; when I contacted them, they shipped it to me cash on delivery the next day. Their quick response really helped—thank you very much. Overall, this is a highly satisfying Hotel that I can confidently recommend.

We drove from Chiba. As an older couple, we chose this Onsen Accommodation so we could leave at a relaxed pace and truly unwind. It was a wonderful place that exceeded our expectations. The detached Room, the bath, and the meals were all outstanding. The meal included an impressive number of dishes, but each portion was thoughtfully sized, so even we were able to finish everything. The next day, we enjoyed the gentle Onsen three times and headed home unhurriedly. This is now on our list of places we definitely want to visit again.

I requested caregiving equipment, and it was installed perfectly, which was a great help. The staff were polite, provided clear explanations, and were very attentive. The Hotel is luxurious, and the guest rooms are beautiful and spotless. There is a wide variety of meals; they look gorgeous and taste great. In any case, it was a wonderful Hotel. I would like to visit again.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

This was my first time staying here. Many of the staff are young and from overseas, but their Japanese is excellent, and I was amazed by how exceptionally polite and attentive their service was. Above all, you can really feel how hard they work. I had a very pleasant stay. In particular, the young woman who explained the meals and the man at the front desk during check-in—both were foreign nationals—and they were simply outstanding. The Ryokan itself has a wonderful traditional atmosphere, and I was very satisfied. We stayed to celebrate my mother’s 80th birthday, and she was delighted as well! Next time, I’d like to bring my daughter.

It was excellent. The meals were delicious. The Onsen was free-flowing from the source, and the water temperature was just right.

I made a Reservation because I was drawn to the title of this Accommodation, and it was absolutely the right choice! This is a simple, historic Accommodation, yet it feels spotless throughout. From the moment we arrived, we were welcomed with warm smiles from the staff, and we were very satisfied with the quality of the Onsen water. The “Taste of Local Bounty” dining menu was especially memorable—above all, being able to bite into a whole river fish from head to tail was an experience you won’t find elsewhere.

I referred to the Reviews. I’m often disappointed, but this time it was a great choice. I knew from the Reviews that the Facility is a bit dated, so I was satisfied.

As my parents have gotten older and we don’t know how many more trips we’ll be able to take together, I invited my brother and brought my daughter for a family trip. Because my mother has rheumatoid arthritis, we chose this Accommodation on the conditions that the Room had an open-air bath and that all five of us could stay in the same Room. It turned out to be far better than we imagined. We arrived late for check-in, but we were warmly welcomed and given a courteous explanation. Women can choose their preferred yukata pattern to wear inside the Accommodation. The lobby offered complimentary drinks including alcohol; I had a drink for the first time in 10 years, and it was delicious. There were also three kinds of cookies, all of which we enjoyed. Many of the staff were young, and everyone provided very polite service. Because the Accommodation is small and intimate, we rarely ran into other guests, which allowed us to relax completely. Every meal was excellent. Thank you as well for accommodating my child’s allergies. For breakfast, they served a Western-style option for children, so there were many items my child could eat, which made us very happy. Both the Room and the open-air bath seemed new and were spotless—there is nothing to complain about—but above all else, the view is outstanding. The river flows right in front of you, and you can enjoy it almost privately not only from the lobby but also from your Room. We were truly moved by it. We heard that peak autumn foliage is around early November, so next time I would like to make a Reservation around then if possible. If I may make one request: I would appreciate it if cleansing oil could be provided in the Room. When I asked at reception they kindly brought it right away so it wasn’t an issue in practice; however, some guests may use only the in-room open-air bath without going elsewhere, so I hope you will consider it. Lastly, thank you very much for helping us create such wonderful memories on this trip.

We stayed at Kinugawa Onsen “Kizuna” from July 31 to August 2, 2026 (2 nights/3 days). We checked in with two adults, one child, and two Chihuahuas. I thought I had made a Reservation for a Room without an open-air bath, but due to what seemed to be a communication issue, we were instead shown to a Room with an open-air bath (a lucky surprise). Having an open-air bath in the Room meant we could enjoy the Onsen anytime, day or night, and our whole family had a truly happy time. For every meal (breakfast and dinner), we were able to dine in a private room (rather than the usual shared dining area). The menu changed each time, so we looked forward to every meal and headed there excitedly. Each dish was refined and absolutely delicious. With drinks as well, we felt completely satisfied after every meal. By chance, the Nikko Fireworks Festival was held on Saturday, August 8, and we were able to enjoy spectacular fireworks from our Room as well (another lucky moment). Above all else, what made our stay so comfortable was the attentive service from the manager and staff members—and their genuine hospitality in accommodating guests’ requests. That level of professionalism seemed to fill the entire Ryokan, allowing guests to relax completely and enjoy an exceptional experience. For three days, we fully enjoyed an extraordinary getaway both physically and mentally. It may sound childish, but it was such a wonderful Ryokan that I didn’t want to leave—I wanted to stay forever. Everyone in our family kept saying “Let’s come again,” so we will definitely return. My heartfelt thanks go out to everyone who took care of us at “Kizuna.” Thank you very much for everything.

Now that our family schedules finally lined up, we stayed at Yunishikawa Honkan again. The open-air bath is the perfect temperature for us, and this wonderful natural hot spring keeps our bodies warm until the next morning when we soak slowly and relax. We also always look forward to the Japanese meals, which are consistently delicious. The many dishes and the local sake tasting are excellent as well. The Onsen egg served with breakfast is outstanding, and this time too we ordered two packs to take home as a souvenir. For us as a parent and child who enjoy mountain stream fishing, this Accommodation is an important place to unwind, so even when it’s not for fishing we’d like to make time to visit again and enjoy the wonderful Onsen. This time we stayed in the Room at the very end of the 5th floor, and it was very comfortable with a toilet and air conditioning. We also enjoy hearing the owner’s stories every time—about hunting bears long ago, catching giant char, and gathering large maitake mushrooms. We are truly grateful to the proprietress emeritus, the proprietress, and all staff for their hospitality. We hope to visit again soon. Thank you in advance when we do.

We stayed as a two-generation family of four. Since my mother has difficulty walking and a barrier-free Room happened to be available, we chose this Room. It was very convenient, on the same floor as the lobby lounge. The Room was furnished as shown in the photos, but some pieces felt a bit in the way for moving around. The toilet door was heavy, and for an in-room toilet it felt oddly like a hospital-style door. There was also a large mirror directly in front of it; the placement wasn’t great because it was on the wall by the toilet and could be seen from the sofa while resting, which I didn’t like. The Room itself is very spacious, which is great. You can step out onto the balcony through the bay window and enjoy fresh forest air, which felt wonderful. The view wasn’t great since we were on the 3rd floor, but in return, the view from the 6th-floor bath area was unbelievably beautiful—something I’d never seen before—and I highly recommend using the baths. The food offered many dishes, and because the lobby area is spacious, getting around during meals was smooth—it really felt like being at a resort. Drink servers were set up so you could get beverages in various areas, and overall service was excellent. We could feel thoughtful service at every moment and truly enjoyed all-inclusive stay. For activities, there seem to be table tennis, karaoke, tennis, etc. Overall, it felt like most guests were Japanese.

We stayed on August 1–2, 2026! The Room (depending on the Plan, I assume) felt like it could have been a bit deeper and wider, but it matched the photos online. This was our first stay at Taoya as a family of four, including a second-year university student and a second-year high school student. We loved the all-inclusive free drinks (including alcohol) throughout our stay, plus the welcome dessert (the mini Mont Blanc was freshly piped on the spot). At dinner buffet, there were shake salads, freshly grilled and carved steak, and each table had a small burner for mini hot pots. There were also pasta and pizza, and even late-night snacks included in the Plan—everything was excellent in both taste and portion size. Breakfast was also buffet-style with build-your-own rice bowls, grilled fish using the tabletop burner, and freshly baked mini apple pies brought around to each table (they’re seriously piping hot, so be careful when eating). Our whole family was very satisfied. At dinner one night while we were taking a selfie with an outstretched arm, a staff member kindly offered to take our photo—an extra touch that made us even happier. The location was great too: easy access to Momiji-dani Suspension Bridge and the Nasu Highlands area, and Nikko is just over an hour away by expressway. Since it’s in the mountains we were worried about insects, but they didn’t bother us at all—we didn’t even encounter any during an evening walk (to the nearest suspension bridge), at the open-air bath on the 4th floor, or in our Room. The only insect we really noticed was dragonflies flying around the courtyard; little kids seemed to enjoy having them land on their fingers. Personally, I especially liked the courtyard bonfire! Thank you very much—we’d love to come again if we have another chance. (*Menus and types of insects may vary depending on season and timing.)

We were highly satisfied with everything—the Room, the Onsen, the atmosphere throughout the building, the service, and the meals. Since there were three of us this time, we booked a quadruple Room. Usually the third person ends up on an extra bed, but here it was a proper spacious bed, so we could truly relax. The entire building is covered with tatami mats, so you can walk anywhere barefoot or in socks and feel relaxed as if you were at home. It was also fun being able to choose a colored yukata. In addition, several types of pillows were placed in the hallway on each floor along with pillowcases so guests could choose—this really felt like exceptional hospitality. The process of taking the slope car to reach the Accommodation was enjoyable as well, and everything about how we were guided was smooth—we really felt how good the service was. The meals were delicious and thoughtfully prepared, making them visually enjoyable too. We also had a dedicated staff member who carefully explained that no allergens were included and provided detailed guidance about each dish—their attentiveness was outstanding. It was truly a wonderful stay.

Since the full renovation, every facility has been spotless. I was satisfied with everything, but I was especially surprised at how spacious all four private baths were—and they were impeccably clean. The water was excellent, with no unpleasant chlorine smell overpowering the sulfur scent. The Nordic-style sauna was also very relaxing. The meals were delicious and just the right amount. This is a Ryokan I would definitely like to visit again.