Ashinomaki Onsen South Station × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

The meals, hot springs, and open-air bath were all outstanding—this was a truly memorable ryokan experience. One suggestion for consideration is offering complimentary drinks during the stay, such as coffee. It would be appreciated to have free coffee available when there is some time before dinner after arrival, or after breakfast.

The meals were delicious, just as the Review said. I felt the Facility was also quite clean. Considering the price, I think it’s a very good Accommodation. The young foreign woman who brought our dishes also smiled and waved to our children. It was a great Accommodation. We’d like to stay again.

The service was excellent, and the meals were delicious. One of Okawaso’s highlights—the shamisen performance—was very soothing, and there was also a comfortable place to sit and enjoy it at a relaxed pace, making it a wonderful memory. The staff were all welcoming with lovely smiles, and their guidance was clear and easy to follow.

This was my first stay. The in-room open-air bath was amazing. Check-in after arrival was easy, and the service was smooth—nothing to complain about. I was very satisfied with both the dinner and breakfast buffets. Although it’s a long-established hotel, they’ve made many thoughtful improvements, and I’d like to continue supporting them for years to come. I also felt that enjoying the hot springs in winter would be especially appealing.

The bath was private, and the meals were delicious. The only downside—understandable given how close it is to nature—was that there were many stink bugs in the restroom. Fortunately, there weren’t any in the room at all, which was a relief. Of course, we couldn’t use the window screens. But that’s not the inn’s fault! The building has two floors and no elevator. The room had tatami mats for relaxing, and the futon bedding was wonderfully fluffy. The hot spring water is drinkable, and even the steamed vegetables are prepared using that hot spring water—an experience you don’t get very often.

The property was better maintained and cleaner than I expected from the exterior. The meals were generous, and the rice in particular was delicious. The international staff were well trained, and their friendly service with a smile was very pleasant.

We stayed here as three generations of our family. We were looking for a hidden hot spring inn and found Kashiwaya Ryokan, so we made a reservation. The indoor bath and open-air bath were a little on the hot side. The rock bath was hot, and the atmosphere was amazing! The meals were just the right amount, and we enjoyed local ingredients. The staff also had a warm, homey feel, so we were able to relax and take our time.