Sakamoto Hiei Yamaguchi Station × Nature Experience AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan

The Ryokan offers excellent hospitality, a clean and beautiful interior, and courteous service, resulting in a very high level of overall satisfaction as a Ryokan. In addition, as a dog lover, I was deeply impressed by how they accommodated us when traveling with our dog and how they treat dogs with great care and respect rather than “just as dogs.” The Facilities and meals were excellent as expected, and the Onsen was also outstanding; it was our dog’s first Onsen experience, but we were extremely satisfied throughout. It even felt like our dog’s paw pads became softer and their coat improved, so the Onsen benefits seem truly wonderful.

We stayed here to celebrate a birthday. The sashimi came with daikon carved into a crane, and there was also sekihan (red rice). Everything looked beautiful and tasted great, leaving both our stomachs and hearts full. All of the staff were wonderful and very considerate, which made our time here truly enjoyable. Thank you very much.

I booked this Ryokan to celebrate my mother’s birthday. Since Yumotokan was over our budget, we stayed at Komorebi on Friday and Saturday (JPY 17,000 per person). We were really looking forward to the Onsen, and although it costs extra, we were very satisfied that for JPY 700 we could access the adjacent Yumotokan and enjoy an Onsen while looking out over Lake Biwa. The Onsen on the 11th floor in particular felt wonderfully open and bright—I felt so relaxed I could have dozed off. The meals were also luxurious, with steak and shabu-shabu. The eel takikomi rice was especially delicious. Thank you to all the staff for a wonderful time!

We truly enjoyed an elegant time as a couple while traveling with our pet. The Accommodation Fee was higher because we had a pet, but staying at the Hotel we had long dreamed of was wonderful, and we made the happiest memories. Our Room had an open-air bath and a bathing tub for dogs as well, and after filling it with five buckets of Onsen water, our pet looked warm and very comfortable. Before going to bed, we soaked once more in the Room’s open-air bath while watching a subtitled foreign film on the Room’s TV through the glass window, enjoying an extraordinary sense of luxury. We also loved the meals—Japanese cuisine is our favorite—and we were both very satisfied. I hope to visit again someday, and next time I would definitely like to stay in the main building where dogs are not allowed—those lingering feelings remain with me. Thank you very much for all your thoughtful care during this trip.

We were very satisfied with our stay. Since one of us was pregnant, we asked to change the dinner menu, and they kindly accommodated our request, which was very helpful. However, it seemed to be stink bug season, and at night many of them were on the windows. For that reason, we recommend using the open-air bath in the morning.