Hanoi Station × Highly-rated Hotel·Ryokan

This was my third stay. Compared to before, the hospitality around the front desk had improved even more. Thank you for your thoughtful care. This time, I tried lunch at the 1F restaurant “P72” for the first time, and I was very satisfied with the comfortable atmosphere and service, as well as the beautifully presented and delicious dishes. Breakfast was outstanding as always. I was able to relax and fully enjoy my time in my Room. I look forward to visiting again.

We stayed on the last day of Silver Week with my son. It was a stay to celebrate him, and when we entered the Room, we found a thoughtful gesture from the Hotel, which truly moved him. Every member of the Hotel staff greeted us with warm smiles and professional service, and we could feel the tradition of this long-established Hotel that represents our country. The view from the Room was also wonderful—Osaka Castle spread out right before us—and simply staying there felt like an extraordinary escape. On our way home, my son seemed to have really fallen in love with New Otani as well. We sincerely appreciate the service and stay that exceeded the price. Thank you very much.

This is my second stay. The staff, the cleanliness throughout the property, the bath, and the Room were all very comfortable. I also love the atmosphere—it really feels like Nagata, or Osaka. The location near the station and the excellent access are perfect! I will definitely stay again!

I was able to enjoy a relaxing time with the welcome café, the luxury room, and the Onsen sauna. It has great access to both Kyobashi and Osaka Castle—I didn’t realize it was this convenient, so I’ll be using it often from now on. Thank you very much.

The Room was very spacious, and it was conveniently located near the station.

Everything was well provided, which was very helpful. The room was clean, the bathroom was easy to use, and it was comfortable. There was also a coin laundry and an ice machine with disposable paper cups. A phone charger was available as well. It was very convenient. The amenities such as the bed and TV were also comfortable. Several Hotel staff members were kind and helpful, and I would like to stay again.

I stayed one summer night at Hotel Awina Osaka. For dinner, I bought my favorite ingredients at a great price in the basement food floor of the Kintetsu Uehommachi Department Store right before closing, and ate them in my Room. I was very satisfied. The large public bath on the 5th floor was crowded with about three families with small children, but the pleasantly warm water was nice. The bed was comfortably firm. What I especially liked was breakfast. I made a Reservation in advance. The selection was plentiful and everything tasted great. Breakfast started at 7:00, and I selfishly wished it could start a little earlier—but I know preparing it must be a lot of work. Thank you for a wonderful time.

We stayed here for our family trip during summer vacation. The room was spacious, and the kids were happy with it. Breakfast was delicious, and I highly recommend it. It was even better because it’s close to the station.

The Hotel is very clean, and the Room is comfortable. A welcome drink is available, and it exceeded expectations for the price. The only downside is that it's a bit of a walk from the station. However, passing through the famous shopping street makes it manageable even in bad weather. The station layout was confusing, and navigating with my smartphone was challenging at first. If you're heading to the Hotel late at night for the first time, it might be tricky. Now that I know my way around and enjoyed exploring the unique shopping street, I would love to stay here again!

As I don’t have much experience with breakfast buffets, I had several questions for the staff, and everyone was very kind and helpful. I also couldn’t connect my phone to the Wi‑Fi, but they actually helped me set it up and got it connected. The building is old, so the facilities are not perfect, but the staff are truly top‑class. I had a very comfortable stay. Thank you very much.

I stayed here previously for a concert at Osaka-jo Hall, and this time for a business trip. It was convenient to have a convenience store without even leaving the hotel. With great access, reasonable rates, and clean rooms, I would like to stay again. Thank you very much.

I stayed here for the first time because it’s within walking distance of Osaka-jō Hall, and it was also convenient that it’s within walking distance from Morinomiya Station and there is a shuttle bus between the station and the Hotel. This time I had a city-view Room, but next time I’d like to make a Reservation for a castle-view Room. It was also nice to be able to walk through Osaka Castle Park on the way to Osaka-jō Hall. At night, though, there were few people around, which felt a bit unsettling.

I stayed here after watching a baseball game at Kyocera Dome. I got a bit lost on the way from Tsuruhashi Station, passing through an area that felt like a market. The Room was very clean, and the shower water pressure was excellent—very comfortable. Considering the Accommodation Fee and how close it is to the nearest station, I think it’s a perfect Hotel with nothing to complain about. I slept very well. Thank you very much.

I think this building was renovated from a former studio apartment into a Hotel. The Room is spacious for the price. The bath is small, but the toilet is separate. Next time I stay in Tsuruhashi, I’d like to use it again.

The Accommodation was very reasonably priced, and I was able to rest in a quiet environment at night. It is also close to the station, and there are restaurants and convenience stores nearby, which I found convenient. I would definitely like to stay again.

I stayed here after the Expo. Although it is a traditional Japanese house, the renovation was excellent, and all electrical appliances were new and user-friendly. Coffee, tea, black tea, soda, alcohol, and water were provided. The bathroom was spacious and renovated as well; soaking in it relieved my fatigue. Although it was mentioned that pajamas were not provided, they were available. Despite how challenging cleaning must be for such a place, it was impeccably clean. Thank you for answering my questions so kindly. It is also close to Koreatown. I would love to stay here again!

This was my first time staying at a Hotel without on-site staff, and when I called because I was confused about a few things, you were extremely kind and helpful despite my misunderstanding. Thank you very much.

I stayed here again. I often travel to the Tennoji and Umeda areas for work, so it’s really convenient to get there directly by subway or on the Osaka Loop Line! I also explored the neighborhood, and the quiet residential area and historic streetscape were exactly what I was looking for—it reminded me what a great location this is. I heard at the front desk that bicycles are available to borrow, so next time I’d like to expand my range a bit more!

No Meals Included available, conveniently located near Yao Station.

I chose this place because it was inexpensive and had good Reviews, so I booked it with some doubts. I was a bit surprised by the exterior and the layout on the way to the Room. However, the Room was clean, flat, and easy to use! I did wish there were a small table for meals, but it was manageable. The listing said there were no amenities, but there were toothbrushes, towels, a hair dryer, an electric kettle, instant coffee, and even tea—so I was pleasantly surprised. Since I brought my own thinking they wouldn’t be provided, you may want to update that information. The futon and pillow were very comfortable for me, and I slept soundly. It’s also close to both the station and Koreatown, in a quiet area, so I’d like to stay again.