Nakano Station × Stays Popular For SunsetsHot springHighly rated for customer service and hospitality at Hotel·Ryokan

Toba Grand Hotel To the General Manager and all staff, Once again, thank you very much for providing such high-quality, safe, and consistently excellent service—along with a truly wonderful time and heartfelt hospitality. The thoughtfully prepared cuisine was astonishingly delicious, and my wife and I enjoyed a lovely trip that left us genuinely satisfied. Each time we encountered your warm smiles and refined service, we felt deeply happy, thinking, “We’re so glad we stayed here.” I was truly moved—this is indeed a “happiness-producing Hotel” that brings smiles to guest after guest. What makes your Hotel so outstanding is your challenging spirit: never resting on what you already have, but always striving to create new moments of inspiration. As a devoted fan of Toba Grand Hotel—and as “Captain Donguri”—please allow me to share a few ideas with affection: 1) Extend lounge hours (until 11:00 p.m.) Spending time in that sophisticated lounge atmosphere is exceptional. If guests could enjoy complimentary drinks until 11:00 p.m., the evening would become an even more special memory. 2) Revitalize the retro game arcade & festival-style corner If an energetic “festival corner” were added to that nostalgic, welcoming arcade area, it would surely become a signature spot where adults and children alike can have fun across generations. 3) Seasonal limited-time “all-you-can-eat fruit” buffet feature For example, “all-you-can-eat strawberries” in early spring or “all-you-can-eat melon” in summer—having seasonal highlight events at the buffet would help attract repeat guests year-round and generate even more buzz. Of course, I fully understand that the working environment for your staff and operational considerations must come first. With that in mind, I would be grateful if you could keep these ideas in mind simply as one fan’s dream of what would be wonderful if it could be realized. With Toba Grand Hotel’s potential—and the passion of your staff—I truly believe you will continue to be the overwhelming No. 1 Hotel in the region without question. From here on as well, let us guests join hands with the General Manager and all staff to make this wonderful Hotel shine even brighter together.

At dinner, the proprietress came to speak with us, and when we mentioned our 30th wedding anniversary, she gave us a wonderful handwritten gift that truly moved us. We were so happy. We have it proudly displayed at home. The unexpected present became a very special memory.\nThe views from the Room and the dining area were exceptional as well.\nAt breakfast, we also had the chance to chat with a staff member from our hometown. We were touched by everyone’s kindness and thoughtfulness.\nIt was a truly wonderful Accommodation. Thank you very much. We hope to visit again someday.

It was evident that great care went into their preparation, with charming presentation and delightful flavors making each meal enjoyable. Spending time on our room's balcony watching sunsets or sunrises while sipping beer or freshly brewed coffee—even under cloudy skies—was truly

We stayed here with four adults—my parents and us as a couple. This was our second visit, and we were able to relax thanks to the seasonal cuisine and wide selection of drinks. Since everyone has different preferences, the all-inclusive plan made it easy for all of us to enjoy both the meals and the baths, making it a truly wonderful trip.

We stayed in the Yunagi Room this time! The Room was beautiful and spotless, with a great sense of cleanliness. It also had a private bath, and the view was amazing! Meals were served in a private dining room, featuring sea bream, abalone, spiny lobster, and Matsusaka beef—far too luxurious for me—and we enjoyed a delicious and wonderful time. The hospitality from the experienced attendant during meals was truly outstanding. The front desk staff were also flexible and made our stay very comfortable. Thank you very much.