Komono Station × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

All of the staff provided pleasant and courteous service. The meals were also delicious. I would like to stay here again next time.

Because I was traveling with my elderly mother (in her 80s, with lower back pain), I consulted in advance, and they provided a rollaway bed in our Room and also brought in a table for in-room dining. Instead of taking the garden path with stairs to the entrance as usual, a staff member picked us up by car at the parking lot, and we entered through the rear entrance on the 4th floor. Since our Room had a private bath, my mother felt at ease and was able to soak comfortably. Even when the water was hot, she could adjust it with cold water and enjoy several baths. The meals were on the Standard Plan, but every dish was easy to eat, delicious, and more than enough in quantity. The trainee also explained each dish carefully and kindly offered to take photos for us. We were able to relax very peacefully during our stay. Just one thing: because there was a step down at the toilet entrance, I felt it might be a little unsafe for elderly guests; it would be better if it were flat or had a ramp. This time we spent most of our time in the Room, but if we have another opportunity to stay again, we would like to enjoy the garden and the open-air bath as well.

I originally chose to stay at Yunoyama Onsen because I wanted to relax in the Onsen. The Onsen was wonderfully soothing, and I enjoyed it many times, but to be honest, the meals were even better than expected—exceptionally delicious, with thoughtful touches in each ingredient—so I was just as satisfied, if not more so, than with the Onsen. The welcome drink and shiratama sweets, as well as the sweets café after dinner, were not the kind of “just for show” desserts you often find; they were genuinely delicious sweets, which was another highlight. Since it was summer vacation there were many families with children, and seeing them enjoy the festival games brought back memories of letting my own child play at a similar festival at Ogoto Onsen years ago. The Room was clean, and above all, the hospitality of all the staff was outstanding. I was especially impressed by how hard one international staff member working as a trainee was trying. I would definitely like to stay again—thank you very much.

The Hotel was spacious, the Onsen was almost private, and we could enjoy our meals quietly. The staff were very considerate, so we were able to relax and have a restful stay. I did think it would have been nice if they provided at least a toothbrush, but other than that, everything was enjoyable. It was great since it was my son’s birthday.

The building may be old, but it was kept clean. The open-air bath had a wild and natural feel, offering an extraordinary experience that was very enjoyable. The Room was spacious as well. Above all, we appreciated the thoughtful efforts to make our stay pleasant. It was also nice that rice and miso soup were self-serve with unlimited refills. We would love to visit again!