Higashi-Matsubara Station × Western Cuisine AccommodationHighly-rated Hotel·Ryokan

I had business in Shibuya and chose this Hotel because it’s close to the station. I made a Reservation thinking I’d stay at a more upscale Hotel, and it was absolutely the right choice. The night view was wonderful, the Room temperature control was comfortable, and I opted for breakfast (Japanese style)—the rolled omelet and freshly cooked rice were excellent. Next time, I’d like to use the lounge.

The location was great and very convenient. The Hotel has a retro atmosphere. Everything was well cleaned, and we had a comfortable stay. Having a washing machine and dryer was very helpful! The front desk staff were all kind—nothing to complain about. This is a Hotel we’d love to stay at again if we have the chance. Thank you for your hospitality.

I saw in a Review that the breakfast was delicious. Since it’s good value, I can’t complain too much, but it tasted average and there weren’t many items. Guests kept coming and going, but although there were many staff in the kitchen, no one was on the floor, so the tables were not wiped after use. Salad vegetables that guests had likely spilled were left there and not cleaned up. Overall, the Room was clean and the amenities were well stocked. I felt the complimentary coffee near the front desk was bitter and not very good. I arrived before check-in, but they said my Room was ready, so I could get in early, which I appreciated.

I had imagined a large Hotel in a great location with lots of people, but the spacious interior was quiet, time passed at a relaxed pace, and it had a calm atmosphere. The lounge was very comfortable, and the Ibasho space was also so pleasant that I hardly stayed in my Room (lol). I was very satisfied. Thank you for taking care of me. I’d like to make another opportunity to return again.

All staff were very friendly, and the Hotel was beautifully decorated with lots of art, making for a wonderful stay. The shampoo and other amenities had a great fragrance. At breakfast and the reception, it felt like about 80–90% of the guests were international tourists, and you could often hear English. It made me feel like I was abroad. There was also a “Morning Starter” service where you can enjoy a drink at the first-floor restaurant, which was stylish and appreciated.

Very close to Bellesalle. The Room was comfortable, with the bathtub and shower separated from the toilet. I was able to spend time in a very quiet environment, and my work went smoothly. Thank you very much.

It’s just a short walk from the station, and there are plenty of places to eat nearby, so I always stay here. The Room is clean, it’s quiet with no noise from next door, and I can relax well. The front desk staff and the breakfast staff are always friendly and pleasant.

Thank you for your hospitality. I made a Reservation because I couldn’t rest right away after moving. The Room was spacious and comfortable, and having a washing machine was fantastic. I was able to relax in the roomy bathroom where I could stretch out, and then sleep soundly. For breakfast, the two of us tried both the Japanese-style and Western-style options, and everything was delicious. Thank you very much. I’d love to stay again!

There was no noise from neighboring rooms, and I had a comfortable stay. The bed and pillows were very comfortable, and I slept well. The large TV was also a great feature, and I was glad I could watch YouTube. It would be even better if makeup remover were provided among the amenities.

On the day of our stay, you kindly offered to change our Room to one in the main building with less walking for my wife, who has difficulty walking. We are both very grateful for your help. The Room was also clean and well maintained, and we were able to enjoy a quiet, relaxing time.

Located just steps from the Shinjuku New South Exit—an unbeatable location! Since the Hotel is on the 20th floor and above, the views are great, and we could even see Tokyo Skytree from our Room. Takashimaya is right in front, so it was easy to find places to eat. It was also very convenient for getting around with the Hotel as a base, so I’d love to stay again.

The Annex staff have a wonderful, welcoming atmosphere. In particular, the foreign staff member who assisted us at check-in was polite and warm, which we really appreciated. Thank you very much. We stayed as a couple in a triple room; it was quiet, spacious, and comfortable. The amenities were also well stocked. The location is convenient, and we would like to stay again. Next time, we’d like to try the breakfast as well.

This was my first stay, and I was very satisfied—the Room was comfortable and the breakfast was delicious. I would like to stay here again when visiting Shinjuku.

It is set back from the main street, so it was a bit difficult to find.

I stayed here again. I made a Reservation for a concert day at Tokyo Opera City in Hatsudai, and it was great to be able to walk back. The next day, I could also walk to Shinjuku Station, which was very convenient. I slept so soundly that I overslept.

Conveniently located near the station with easy access. Compared to other Hotel Rooms of the same 20 m² size, the bedroom was more spacious and comfortable. Since it is located in the lively Shibuya Station area, you can enjoy dining and sightseeing, making it a Hotel well-suited for long stays.

I was finally able to visit after the renovation, also to celebrate a birthday. In the communication before check-in, the staff member in charge responded very courteously, which raised my expectations. The team also provided attentive service at Girandole during lunch after check-out. However, during my stay there were several moments when I found myself thinking, “Huh?” For example, even though I had a 1:00 p.m. lunch Reservation on my check-out day, I wasn’t able to use the 1:00 p.m. late check-out Diamond benefit; some services differed from what was stated; and at breakfast there wasn’t enough explanation of the menu, and the staff seemed too busy and moved around without making eye contact with guests, making it hard to ask for help. These are small things, but because my expectations were high, they stood out. Also, while I thought the meals at New York Grill and Girandole were delicious, perhaps because I’m getting older they felt a bit heavy on my stomach (haha).

The Room was clean, and we had no complaints. Thank you again for your hospitality.

This was my first stay at the accommodation, and the front desk staff provided excellent service. The hotel does not have an elevator, so you need to climb stairs to reach the front desk or entrance. I had a large suitcase with me, and during checkout, a male foreign staff member at the front desk kindly carried my suitcase down to the ground floor. I was very grateful for his help and touched by his kindness. There is a convenience store next to the hotel and a supermarket along with various shops right in front of it, which made my stay enjoyable without getting bored. I would like to use this accommodation again if I have another opportunity. Thank you very much for your hospitality!

The location was very convenient for joining a bus tour the next day. I could walk to Shinjuku, and the Accommodation was clean, reasonably priced, and excellent. I would like to stay again.