Higashi-Matsubara Station × Highly rated for dining at Hotel·Ryokan

I had business in Shibuya and chose this Hotel because it’s close to the station. I made a Reservation thinking I’d stay at a more upscale Hotel, and it was absolutely the right choice. The night view was wonderful, the Room temperature control was comfortable, and I opted for breakfast (Japanese style)—the rolled omelet and freshly cooked rice were excellent. Next time, I’d like to use the lounge.

I stayed at this Accommodation while attending an event. Taking the bus to Shibuya was surprisingly convenient and really helpful. The Room was clean and quiet, so I could relax and rest well. The Japanese set breakfast was excellent. The staff were also very pleasant and welcoming. I would definitely like to stay here again. It was drizzling, but the night view of the Tokyo Metropolitan Government Building was beautiful as well.

It was a quiet, relaxing, and stylish Accommodation. From the Setagaya-Daita ticket gate, the lush green path felt like arriving at a sightseeing spot you wouldn’t expect to find in the city center—it was wonderful. The late-night ochazuke and breakfast were both delicious, the Room was spotless, and I slept soundly—an amazing staycation. I worried the bath might be crowded if there were day-use guests, but it wasn’t at all; both at night and in the morning I had it all to myself, which was great. It was very clean as well. There is no cleansing oil or face wash in the bath area, so be sure to bring your own from your Room. I couldn’t make it to the tea lounge or bar because I was already full, but everything looked delicious. My child happened to be quiet so it was fine, but since this is a calm Accommodation, energetic kids might stand out. I didn’t see many families with children. Also, there are shoji screens in the Room, so if you have a child who might tear them you may feel on edge during your stay. At meals they provided a child’s chair and cutlery for us, which was extremely helpful. Going far for an Onsen can be tough, but here you can relax and enjoy an Onsen and great food with satisfaction comparable to an Onsen resort—right in central Tokyo—so I highly recommend it!

I stayed here with my beloved cat. They upgraded our Room, and we were able to spend our time in a spacious, spotless Room. They also provided a litter box, scratching post, bowls, and even Churu for my cat, so my little one could relax—making it a truly luxurious day. We’ll definitely visit again with my cat! Thank you very much for your hospitality.

The Room was clean, and we had no complaints. Thank you again for your hospitality.

The Annex staff have a wonderful, welcoming atmosphere. In particular, the foreign staff member who assisted us at check-in was polite and warm, which we really appreciated. Thank you very much. We stayed as a couple in a triple room; it was quiet, spacious, and comfortable. The amenities were also well stocked. The location is convenient, and we would like to stay again. Next time, we’d like to try the breakfast as well.

It’s just a short walk from the station, and there are plenty of places to eat nearby, so I always stay here. The Room is clean, it’s quiet with no noise from next door, and I can relax well. The front desk staff and the breakfast staff are always friendly and pleasant.

I saw in a Review that the breakfast was delicious. Since it’s good value, I can’t complain too much, but it tasted average and there weren’t many items. Guests kept coming and going, but although there were many staff in the kitchen, no one was on the floor, so the tables were not wiped after use. Salad vegetables that guests had likely spilled were left there and not cleaned up. Overall, the Room was clean and the amenities were well stocked. I felt the complimentary coffee near the front desk was bitter and not very good. I arrived before check-in, but they said my Room was ready, so I could get in early, which I appreciated.

Very close to Bellesalle. The Room was comfortable, with the bathtub and shower separated from the toilet. I was able to spend time in a very quiet environment, and my work went smoothly. Thank you very much.

On the day of our stay, you kindly offered to change our Room to one in the main building with less walking for my wife, who has difficulty walking. We are both very grateful for your help. The Room was also clean and well maintained, and we were able to enjoy a quiet, relaxing time.

The location was great and very convenient. The Hotel has a retro atmosphere. Everything was well cleaned, and we had a comfortable stay. Having a washing machine and dryer was very helpful! The front desk staff were all kind—nothing to complain about. This is a Hotel we’d love to stay at again if we have the chance. Thank you for your hospitality.

As always, your wonderful hospitality made everything perfect this time as well. We will be back again, and we look forward to staying with you.

Although I live outside the area, my son lives in Koenji, and this was my second stay. The Room was thoroughly cleaned, spotless, and very comfortable. Above all, the staff were kind and welcoming, and I truly appreciated their heartfelt service. Thank you very much for your hospitality. I have already made a Reservation for November as well, and I look forward to staying with you again.

There was no noise from neighboring rooms, and I had a comfortable stay. The bed and pillows were very comfortable, and I slept well. The large TV was also a great feature, and I was glad I could watch YouTube. It would be even better if makeup remover were provided among the amenities.

This was my first stay, and I was very satisfied—the Room was comfortable and the breakfast was delicious. I would like to stay here again when visiting Shinjuku.

It is set back from the main street, so it was a bit difficult to find.

I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.

Located just a 3-minute walk from Shibuya Station, I chose this accommodation for its excellent location and reasonable price. While the bathtub was small and the hotel had an older atmosphere: - The front desk staff were polite and welcoming. - My delivered luggage was placed in the room before my arrival. - The humidifier was properly filled with water. The service was comparable to that of a first-class hotel. I would definitely choose this hotel again for my stay in Shibuya.

There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

This was my first time staying here. I made a last-minute Reservation right before my stay and got a good deal. Check-in was fairly smooth, and it’s quick to get from the basement level of the building to the Room. My Room was on the 11th floor, with a nice view. It was clean and well maintained, so I have no complaints, though there may be some minor signs of age. With direct access to Mark City, getting around nearby for meals and other outings is very convenient. If I stay in Shibuya again, I would consider it depending on the price.