Wu Portopia Station × Stays Popular For SunsetsHighly rated Hotel·Ryokan for Onsen and bath

The staff member who welcomed us was outstanding, and the drinks and light snacks in the lobby were excellent, giving us the immediate impression that this was a top-class Hotel. The meals were delicious and high quality, and we were very satisfied with the thorough explanations and attentive service despite how busy it seemed. The location is great, with beautiful views of the Seto Inland Sea and a well-maintained building; it was comfortable, and because it faces west we could enjoy the scenery throughout without worrying about direct sunlight. The private bath was also spacious, clean, and comfortable. The late-night curry service was perfectly timed when we felt a bit hungry, which increased our satisfaction even more. If I had to mention anything, aside from the person who first assisted us and the staff member who served us at dinner, some others—while doing their best—seemed inexperienced; also, the building felt somewhat like a retreat facility rather than having more distinctive character.

I was anxious because I didn’t receive a reply to my questions at the time of booking, but aside from that, we were shown so much kindness. Thanks to everyone, we had a wonderful trip. In any case, the view from the room was breathtaking. The two of us watched the sunrise while brushing our teeth, looked out at large ships, and enjoyed a relaxed, happy time watching ferries come and go below. Also, ferries to Miyajima and Onomichi depart right in front of the hotel, so with everyone’s help we were able to sightsee efficiently together with my mother in a wheelchair. The bathtub is shallow and it was quite difficult to stand up in it, so we used a care chair and only used the shower. It was disappointing but unavoidable. You also provided a blood pressure monitor, which allowed us to manage our health every day. Thank you very much. Also, the person who helped carry our suitcase lent us a doorstopper, which made moving around with the wheelchair smooth—it truly helped us so much. Every time we returned to our room it was always clean and comfortable. We sincerely appreciate everyone at the hotel, including the restaurant staff. Thank you very much. As an aside: there was such a strong doorman that I thought if he could assist someone in standing up from a taxi he’d be worth his weight in gold—haha. Thank you again for all your help.