Higashi-Kishiwada Station × Hot spring × Highly rated for customer service and hospitality at Hotel·Ryokan

I stayed at Route Inn for the first time. Even though it was a bit late at night, the staff provided pleasant service. The Room and service were excellent! It's not as far from the station as expected, so it's also recommended for those not using a car.

The Room was very clean, which was great. It was helpful to be able to check crowding information for the breakfast venue and the large public bath on the TV. Since the Room was on the 3rd floor and seemed to face the platform, I noticed the noise from passing trains.

This was my first stay here. I had no idea there was such a wonderful Onsen Ryokan less than an hour from home. The service was excellent, and we truly enjoyed the delicious meals. In particular, the steamed dish with spiny lobster, abalone, and beef was outstanding. The bath in the Room was also wonderful, and I also used the day-use Onsen. After dinner, we relaxed in the Room watching Netflix and YouTube, and the late-night snack was delicious as well. If I had to mention one request, it would be that breakfast starts a little late. As I’ve gotten older I wake up early, so I’d appreciate it if breakfast could start sometime after 7:00 a.m. That said... what disappointed me happened after breakfast. My one real hobby is watching Major League Baseball. These days, the only TV program I watch is MLB on BS channels. Since check-out is at 11:00 a.m., I thought I’d be able to relax at the Ryokan and enjoy baseball until then, so I didn’t record it at home before coming. However... when I tried to watch on the big screen by pressing the BS button, there was no BS broadcast available. I was honestly surprised—I assumed BS channels would be standard at any Ryokan (that assumption is on me). I don’t mind if Netflix isn’t available; but at minimum, I would like BS channels to be accessible. So overall it would have been perfect except for this point, but for Facility/equipment and overall satisfaction I rated it 4 stars.

The welcome drink (berry tea) was delightful. The Room was clean and functional. I especially appreciated the feature on the in-room TV that showed the congestion status of the bath and restaurant. The bath was also clean, spacious, and had a variety of shampoos available. The breakfast buffet was excellent, with a wide selection of delicious bread. This was my first time staying at Route Inn, and it exceeded my expectations—I'll definitely consider using it for domestic travel in the future.

It was my first stay, and the Shuttle Service from the station was very helpful. The most outstanding part was the meals. The abalone liver sauce was especially delicious. The Onsen quality was excellent, leaving my skin smooth and soft, which made me very satisfied. I have booked a different Room type for my next visit. Looking forward to staying again!

This was my fifth stay. Despite the high price, it was the worst so far. What was good: The Onsen hopping was as good as always. What was bad: At dinner, I ordered a draft beer, but it took a long time to arrive. When I rang the bell to call staff, the female attendant said, “Was it not served yet?” in an extremely unfriendly manner. Also, although I requested the same Room as last time, I was given one where the sink and toilet were in the same space. There were also steep steps inside, which was difficult for elderly guests. There were no power outlets near the bed, which was inconvenient. The TV couldn’t play YouTube (even though I have an account), which was very disappointing. It felt like an ordinary Room with only a massage chair. I will think twice about staying again next time.