Shinano-Kizaki Station × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

Both dinner and breakfast were delicious, and we were very satisfied. The staff were also extremely friendly. Taking off our shoes at the entrance helped us relax even more. We would love to stay again if we have the opportunity!

I always stay for one night to refresh after traversing the Tateyama mountain range. As always, everything is flawless. It’s one of my favorite Hotels. I’ll stay again during the autumn foliage season. Thank you as always for your courteous service.

I stayed during the lovely summer season.\nBecause it was a weekday, they upgraded my Room, and I was able to enjoy a very spacious Japanese-style room.\nThe town itself has a calm, homey feel and hasn’t been overly commercialized for tourism; being surrounded 360 degrees by nature—green and blue—was truly refreshing for both body and mind.\nThe building has been renovated, so it didn’t feel old and everything was kept clean. However, from the entrance to the lobby there were everyday items that felt a bit cluttered, which was a slight downside for anyone looking for an escape from daily life.\nThat said, the gentleman at the front desk was very kind and warm-hearted, the meals (both dinner and breakfast) were delicious, and the staff’s thoughtful hospitality made me feel like “it’s like coming back to Grandpa’s house,” so overall I’m glad I chose this Accommodation.\nThere is an open-air bath, but it felt slightly exposed as if someone might be able to look in from outside, so in the morning I used only the indoor bath.

The male front desk staff member was wonderful, and it made me very happy. When I asked a question, he responded with far more flexibility than I expected, which truly impressed me. Thank you very much. He also listened to my conversation with my parents and kindly informed us of the bus schedule without us even having to ask—his thoughtful attention was very pleasant. Thank you for taking care of us during our stay. Dinner was served at a fast pace, so it felt a bit rushed. Since we had the earliest time slot and other guests were coming in afterward, I understand it couldn’t be helped.

I made a Reservation because I wanted to go snowboarding. The free Shuttle Service to several ski resorts was very convenient. The Onsen and Room were clean, and the meals were luxurious with all-you-can-drink alcohol. The price of around 10,000 yen is an incredible deal. It truly turned into an enjoyable trip. Staying at this Hotel makes you not want to stay at any other Hotel. Thank you very much!

We stayed here on the day we visited Kurobe Dam. It was conveniently close to the Ogizawa parking lot. Check-in was a little busy, but after that it never felt crowded, and we were able to take a relaxing bath and enjoy our meal at an unhurried pace, which helped us recover from sightseeing fatigue. The staff member who assisted us during dinner appeared to be from overseas, and their explanations and service were perfectly timed and very pleasant.

We stayed during the Obon holidays. The building is old, but it’s well maintained and very comfortable. The meals were delicious, and we tried yamame trout sashimi for the first time. The bath had dim lighting, which made it very relaxing. We also used it in the morning, and it felt wonderful surrounded by trees. We really enjoyed the evening event hosted by the staff.

We stayed here while sightseeing in Azumino City and Nagano City. A few years ago we stayed at a different Hotel, but this Hotel is far better. The property was very clean and well maintained. The staff also made a great impression on us. Even my wife, who is usually quite critical, seemed very satisfied. We would like to stay at this Hotel again.

The tranquil courtyard view from the room was truly soothing, and I lost track of time. Thank you for a comfortable stay—your warm smiles, from the proprietress and the experienced staff, made it all the more pleasant. If I have the chance, I’d love to visit again next spring.