Kuroyama Station × Stays Popular For Snow-View BathsHighly rated for dining at Hotel·Ryokan

The bath and in-room dining were both excellent. This is an Accommodation we would definitely like to visit again.

It was a truly wonderful Accommodation. Fresh flowers were beautifully arranged throughout the building, everything was spotless, and the lounge offerings—drinks and sweets—were excellent. The breakfast mochi was also outstanding! It was a lovely Accommodation that left our whole family very satisfied. Thank you for the wonderful memories.

I was immediately captivated by the rural scenery from the Room. We stayed in a Room with an open-air bath, and we also used the private open-air bath. Every area was spotlessly cleaned, making it very pleasant. The in-Room amenities were thoughtfully prepared, and there was nothing missing—I felt you could arrive empty-handed and still enjoy a comfortable stay. I was especially impressed to find single-use packets of laundry detergent among the amenities; it really showed how considerate this Hotel is.

I traveled with my mother in her 80s. The staff, the meals, and the baths—everything exceeded our expectations. My mother was very happy too. We had a Multiple Night Stay, and they made sure the meals didn’t repeat, and everything was delicious. If I had one request, since it was a hot summer, I would have appreciated a refrigerator with a freezer compartment to freeze ice packs (it was refrigerator-only).

This time, we stayed in the “GENJI Kaori” Room with a private bath. When entering the Room, unlike the other Rooms, there was a gate and an entry system using password authentication, which made it feel special and was excellent. We were more satisfied than ever with the Room, the bath, and services such as amenities, and we were able to relax very comfortably. However, we felt a bit disappointed with dinner. Dinner was buffet-style, but it would be even better if seating could be separated by Room type for guests staying at the Accommodation, or if there were a service to deliver dishes to the Room upon request. These days many Accommodations offer buffet-style dining, but in many cases—perhaps due to how the food is arranged—it gets crowded and hard to serve yourself, and it can be noisy and difficult to enjoy a calm meal. Because the Room, bath, and services were so good, we hope dinner will be improved going forward. Considering that point, we had no choice but to deduct points this time. Other than that, we had a very pleasant stay. Thank you very much.

All the staff were kind, and the property was clean. The Hotel did feel a bit dated. Breakfast and dinner were both very delicious—much better than I expected for the price. The Niigata rice was especially good. The complimentary snacks and drinks in the lounge were also nice. Roasting marshmallows over the irori at night was fun. The large public bath and open-air bath, fed by a private hot spring source, were excellent as well. However, it seemed a little different from Tsukioka Onsen’s typical emerald-green water with a thin oily film on the surface. Maybe there is a lot of added water? I’m not sure. Even so, considering the value for money, meals, various services, and how kind the staff were, I think it’s a good Hotel. Thank you for taking care of us. The town area of Tsukioka Onsen is beautifully maintained and very pleasant. It’s an Onsen I would definitely like to visit again.