Kuroyama Station × Accommodation With Relaxing Welcome LoungeHighly rated for customer service and hospitality at Hotel·Ryokan

I had wanted, at least once, to step into “Salon Yamasato,” the private lobby lounge of Koshinosato—I've felt that way for the past 10 years. As we reached our 60th birthdays as a couple, we decided to make a Reservation and treat ourselves at this milestone. We truly loved the cuisine, amenities, and atmosphere. I was deeply impressed by the high-quality meals—it was an Accommodation with impeccable hospitality in every way. Also, the macarons and gelato at Kaho’s salon were absolutely top-class delicious—I couldn’t stop eating them. The flavor stayed with me, and I kept wondering what brand they were. It made me strongly want to come back again. Thank you very much. The concierge staff were also incredibly kind—simply wonderful.

It was a truly wonderful Accommodation. Fresh flowers were beautifully arranged throughout the building, everything was spotless, and the lounge offerings—drinks and sweets—were excellent. The breakfast mochi was also outstanding! It was a lovely Accommodation that left our whole family very satisfied. Thank you for the wonderful memories.

I was immediately captivated by the rural scenery from the Room. We stayed in a Room with an open-air bath, and we also used the private open-air bath. Every area was spotlessly cleaned, making it very pleasant. The in-Room amenities were thoughtfully prepared, and there was nothing missing—I felt you could arrive empty-handed and still enjoy a comfortable stay. I was especially impressed to find single-use packets of laundry detergent among the amenities; it really showed how considerate this Hotel is.

The building and facilities felt a bit dated, but everything was very clean. It seemed they were making sensible efforts to cut costs by trimming what could be omitted. The staff were very pleasant, and I had a comfortable stay overall. The meals were satisfying in both quality and quantity, and I also enjoyed trying some unusual dishes. However, the walls seemed thin, and it was bothersome to hear the neighboring guests talking and even breathing while they slept.

I traveled with my mother in her 80s. The staff, the meals, and the baths—everything exceeded our expectations. My mother was very happy too. We had a Multiple Night Stay, and they made sure the meals didn’t repeat, and everything was delicious. If I had one request, since it was a hot summer, I would have appreciated a refrigerator with a freezer compartment to freeze ice packs (it was refrigerator-only).

Everything was satisfying—I took four baths. However, I felt a bit uncomfortable because staff frequently entered the large public bath changing room. I was disappointed when cleanup started before the final closing time. Still, I would like to stay again. Thank you for your hospitality.

All the staff were courteous and left a great impression. This may be my own expectation, but the water didn’t look as emerald green as I had imagined; still, it was an excellent hot spring. The room was more than spacious for a solo trip and very comfortable, and I was able to relax and recover from fatigue along with the hot spring. I also appreciated having meals served in the room. The building is undeniably old, but considering the inn’s history, I think it adds charm. That said, I noticed a few things... There is a step of about 3–4 cm between the area where you take off your shoes and the room itself, and I bumped my toes on it. It was my fault, but since both sides are tatami mats, it seems easy to misjudge due to an optical illusion. There was a note saying the refrigerator power switch was on the right side, but I couldn’t find it at first; after searching carefully, I found it hidden behind the refrigerator. Dust had accumulated on the lampshade above the sink. One corner of the bamboo tray used for placing cups by the sink was stained white, and because cups were placed upside down with their rims touching that stain, it didn’t feel hygienic. (It might have been disinfectant solution, but visually it wasn’t ideal.) I apologize for these nitpicky comments, but I hope they can be helpful going forward.