Kai-Koizumi Station × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

Among the dinner and breakfast buffets, the salad vegetables, Jersey milk, and desserts such as milk pudding were especially delicious. I was disappointed that I couldn’t try everything. In the lobby, a wood-burning stove was lit even in summer, and the crackling sound was very soothing. Although I didn’t try it myself, families with children were roasting marshmallows on skewers over the stove. It was a relaxing one-night, two-day stay for both body and mind.

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

This was my first stay, and I was able to relax and unwind. There were plenty of indoor and outdoor dog runs within the Facility, along with a great selection of amenities and dog treats. They even had photo spots and raincoats, so it was perfectly equipped for traveling with a dog. I chose a Plan that allowed in-Room dining. The French dinner—especially the bouillabaisse packed with seafood—was delicious. Breakfast bread was also excellent. Since I was traveling solo, I used the bath in my Room, but the bath amenities were great as well, including POLA shampoo and skincare items such as lotion. The staff were kind and treated my dog warmly too. I would love to stay again.

We had a wonderful time. When we contacted you to say we would be about an hour late due to road conditions, you responded kindly and pleasantly. The meals were delicious as well—the Japanese-Chinese cuisine was great. Perhaps because the Room and the toilet were close, we noticed the sound of flushing water and the air conditioner airflow at night. The bath was also excellent.

For vacations of two days or more, I choose a vacation rental rather than a Hotel or an Onsen Ryokan. From my experience with several rentals, prices and the quality of Facility management vary widely depending on the operator. This property is well maintained with no musty smell inside, towels can be replaced if you go to the management office yourself, the price is reasonable, and the area is quiet—I'd happily stay here again.

The facility was clean, and the Onsen was excellent. The Onsen includes an open-air bath and a sauna. When my husband requested to go for an early morning run before the official opening hours, the staff kindly accommodated his request. Breakfast was buffet-style with a satisfying variety of dishes. The warm simmered dishes and dried daikon radish were delicious, and there were plenty of drink options as well. The milk, likely from the local Yatsugatake area, was rich and flavorful. The autumn leaves around the Hotel were stunningly beautiful. I would love to stay here again!

It was a wonderful space. I’ve also uploaded photos, so I hope you’ll take a look. I was amazed at how beautifully this place has been designed—what could otherwise feel a bit small is made to feel so special. My wife, our 3-year-old child, and I stayed here and were very satisfied! The room was very clean, and our child was thrilled, saying, “The top bunk is my spot!” The sink area and bath were comfortable with everything we needed, and the TENTIAL sandals were also very comfortable to wear. I think this place will change people’s image of a “garage house hotel.” One thing I hope will improve going forward is the food. Dinner looked great—the plating and tableware were beautiful and enjoyable visually. On the other hand, the overall flavor felt like it could use one more step up. In particular, while the venison main dish was prepared in a very approachable way, those who love game meat might find it a little lacking. I was also personally disappointed that there wasn’t a glass red wine option to pair with the venison main. That said, since it was such an easy-to-eat dish, perhaps the by-the-glass selection was chosen intentionally to match that style. And breakfast— this is something I really hope you improve. The rice had dried out and become hard, which honestly made me sad. Personally, I feel breakfast can greatly change the overall impression of a Hotel stay. Because this Facility is so wonderful otherwise, I strongly felt you should put more effort into breakfast. Also, while the female staff member in charge of dinner came across as highly professional, at breakfast it felt like operations still weren’t running smoothly. In the end, after-meal drinks took quite a while to arrive and we had to wait. The families on both sides of us seemed to be in the same situation as well, so I hope this will be improved going forward. I’ve written various things about the meals but—above all—this place itself is truly lovely. I think it’s definitely worth staying at this Hotel. There was also a small issue during our stay this time; however, your response was very smooth and pleasant. Including how you handled an irregular situation like that, my personal evaluation is very high. As an aside: when my child and I woke up early for a walk in the morning—we actually found a stag beetle! My child was overjoyed as well; including that experience too, it became a wonderful memory.