Yokokawa Station (Gunma Prefecture) × Accommodation With À La Carte DiningHighly rated for customer service and hospitality at Hotel·Ryokan

A foot-wiping towel was provided at the entrance, and we had a wonderful 3-day, 2-night stay—thank you to all the staff for their hospitality. They kindly accommodated our personal requests, and the team’s service—like that of a luxury Hotel concierge—made us feel we’d love to come back again next year. If I had to mention just one suggestion, there is a microwave on the lobby counter, and I would have liked to see a free drink dispenser placed nearby. The service and value for money are outstanding, so even if the room rate were higher, it wouldn’t be an issue at all.

This was our first stay, and the Hotel was truly wonderful, just as we had heard. Since we had a Room with a terrace, we were delighted to enjoy the greenery through windows on two sides. Breakfast, tea at the café, and the French dinner were all delicious—we were completely satisfied. The staff were attentive without being intrusive, with just the right sense of distance, and made a great impression. Thanks to them, we were able to relax completely. We definitely want to stay again and are already looking forward to our next visit.

This was a repeat stay following last year. Last year, the Room felt slightly more spacious, so I assumed it had been upgraded. This time, it was the Room I reserved, but it didn’t feel cramped at all. I rented a massage chair and a foot massager, so the area around the desk became difficult to walk through, but that was on me and not an issue. I was able to relax. I was also impressed by the number of power outlets. I also enjoyed breakfast at a leisurely pace—it was delicious. Thank you very much.

I have stayed here about five times over the past few years. When visiting Karuizawa, I enjoy staying at this well-located Hotel as well as other Hotels I’m interested in, and exploring areas from Karuizawa to Komoro. The access is convenient, and it’s great that within Old Karuizawa you can easily walk to nearby places and shops you’re curious about. Also, you can buy your favorite ingredients and do simple cooking in your Room, or enjoy takeout. I am very satisfied with the clean, tidy Room. The staff also respond properly whenever something is needed. I would like to stay again.

The staff’s hospitality is outstanding. In every respect, this Hotel is better than another Hotel in Karuizawa that costs several times more. Some Chinese guests have poor manners, but I suppose that can’t be helped given Japan’s government policies.

I stayed here in early June. Tucked away behind Karuizawa Suwa Shrine, the lush and quiet surroundings were truly soothing for both body and mind. The friendly staff and the warm welcome from the large bear in the lobby made me smile, and the clean, spacious Room was comfortable and relaxing, with thoughtful attention to detail including amenities. Breakfast featured delicious vegetables, with a choice of mains that felt nourishing and wholesome. I enjoyed it so much that next time I’d love to try dinner as well.

We had a wonderful time with our dog. The meals were delicious. The service was excellent. We were able to spend lots of quality time with our dog. We’d love to come again.

The newly opened accommodation was very clean and highly satisfying. The courtyard view from the entrance was particularly beautiful. Its convenient walking distance from Karuizawa Station made it easy to access shops, restaurants, and the accommodation itself. I would definitely like to stay here again.

We wanted to enjoy restaurants in Karuizawa, so we chose this Accommodation with No Meals Included. The bed was very comfortable, the bathtub was spacious, and the shower had plenty of hot water. For breakfast (8:00–10:00), you can order a hot sandwich and a drink at the café on the first floor—it was very delicious. The owner also shared recommendations for great bakeries and local tips. This is a Hotel we would like to stay at again.