Yokokawa Station (Gunma Prefecture) × Hot spring × Highly rated for customer service and hospitality at Hotel·Ryokan

This time, I stayed with my toy poodle. As soon as we arrived at the parking lot, a staff member came right away and helped carry our luggage on a cart, which was very helpful. Everyone at the front desk was kind, and they were gentle with my dog as well. The complimentary treats were a nice touch. The Room had a clean, Western-style feel, and being able to grind coffee beans with the coffee mill made it feel special. There were also snacks prepared for both people and dogs in the Room, which showed great thoughtfulness. The only concern was that the bedding had an animal-like odor that seemed to have soaked in. I would appreciate deodorizing and sanitizing. At the restaurant, every table had space for dogs, so being able to dine together with my dog was truly wonderful for guests traveling with pets, and we were able to enjoy a special time. My dog happily ate the beef menu at dinner, but the next morning didn’t eat it—perhaps because the meat was a bit tough—which was slightly disappointing. Our meals used high-quality ingredients, and we could enjoy even the low-allergen options with peace of mind, though overall they felt slightly lightly seasoned. The freshly baked bread service was well received. For late-night noodles (yonaki soba), I chose the soy sauce flavor. It was delicious. I was also satisfied with the breakfast buffet. However, since the coffee machine brewed one cup at a time, it tended to get crowded; offering coffee in decanters would make it even more convenient. The large public bath was clean and relaxing, and I also appreciated the free ice pop service after bathing. The dog run even had photo spots where we could capture fun memories. Since all guests were traveling with dogs, conversations naturally started among us; it created a very friendly atmosphere with an appeal you can’t experience at an ordinary Hotel. For drinks at the restaurant, I used Kyoryt Maintenance shareholder benefit vouchers. I personally own a small number of Kyoryt Maintenance shares as well, and after experiencing such a wonderful Hotel firsthand, I genuinely felt glad that I bought shares in this company. It ended up being satisfying not only as an overnight stay but also from a shareholder’s perspective. If only the bedding odor could be improved further it would be even more comfortable; aside from that point I was very satisfied overall and would like to stay again with my dog.

We were blessed with great weather and enjoyed many activities, including tennis, golf, the Onsen, shopping, and walks. The Hotel staff were very attentive, and we were extremely satisfied. Personally, I’m looking forward to our plans for autumn and to seeing how the large-scale renovation of Karuizawa Prince develops in the coming years. Thank you as well for the Shuttle Service within the Hotel despite your busy schedule.

This was our first stay, and the Hotel was truly wonderful, just as we had heard. Since we had a Room with a terrace, we were delighted to enjoy the greenery through windows on two sides. Breakfast, tea at the café, and the French dinner were all delicious—we were completely satisfied. The staff were attentive without being intrusive, with just the right sense of distance, and made a great impression. Thanks to them, we were able to relax completely. We definitely want to stay again and are already looking forward to our next visit.

Above all, the dinner we enjoyed here was so outstanding it left us speechless. Every dish was exquisitely seasoned, a true testament to craftsmanship that lets flavor speak for itself. The view of Mount Asama from the Room was deeply calming, and the lively birdsong drifting through the trees made a particularly memorable harmony.

We stayed here to celebrate my son’s birthday. My family and I have visited many times since this place first opened, so I was surprised to see the monument marking its 25th anniversary! The property is beautifully maintained and spotless, as if time has stood still, and the hospitality was warm—making our trip truly enjoyable. My son was thrilled with the maisonette-style Room. Thank you as well for preparing a birthday message plate at dinner. Both breakfast and dinner were delicious.

It was a wonderful Hotel, and we were very satisfied with our stay. The Room was spacious and very clean. The Facility was well equipped, and we were able to relax in comfort. The soundproofing was also excellent, so we could enjoy a quiet stay without being bothered by noise from outside. Every Italian dish at dinner was delicious, and breakfast was also very good. The large public bath was clean and pleasant, and we used it many times during our stay. It is close to the Old Karuizawa area, making it a convenient location for sightseeing, dining, and shopping. We enjoyed both our time at the Hotel and exploring Karuizawa. Overall, everything felt very well done—this is a Hotel that made us want to stay again. For us, it was an almost perfect stay. The only thing that stood out was the parking. Since we used the second parking lot, getting back and forth to the Hotel felt a bit inconvenient. Other than that, there were no complaints at all, and we would definitely like to stay again.

We stayed at Karuizawa Prince Hotel East, where we used to come skiing when our children were little, to celebrate our daughter’s university acceptance. The atmosphere was unchanged and full of nostalgia. We were satisfied with everything—the staff’s service, the Onsen, and the meals. We made wonderful memories. Thank you very much.

I stayed here again, as I did last year. This time, I split my stay into two parts: 2 nights and then 3 nights—first on the east side, and the last 3 nights on the west side. The west side is better. I plan to stay here again next year.

Accommodation in Karuizawa is very expensive, so I chose this Hotel! Since it’s an older Hotel, I didn’t expect much in terms of cleanliness, but it was quite clean and I was very satisfied. The bath area is very spacious and clean, with a sauna and an open-air bath as well. Even when there are many guests, it doesn’t feel crowded, and there are always staff at the front desk who respond right away! Also, besides pajamas, you can wear the provided loungewear anywhere inside the building, so you can pack lighter! For breakfast I wanted something a bit more luxurious, so I went to The Prince for their morning buffet. There is also a free shuttle bus service, and the staff kindly explained everything to me, so boarding was smooth. It was a wonderful Hotel where I could spend an elegant stay from check-in to check-out!

Mount Myogi rose like a folding screen, and the scenery was spectacular! The Hotel was clean, and the Onsen had great water. Meals were buffet-style for both breakfast and dinner. Unfortunately, it wasn’t food I’d want to eat again... There are many sightseeing spots nearby, so we were able to stop by various places and had a very fulfilling trip.

I stayed here for the first time the night before climbing Mt. Myogi. The Onsen was a cloudy bath, and it was my first time experiencing its iron-like scent. I only had breakfast, but the miso soup in particular was delicious. The staff were pleasant, and the Room was spacious and clean. The futon and pillows were fluffy, so I slept soundly—overall a very satisfying Accommodation.

My sister and her husband from the U.S. visited Japan, and we used this accommodation for a one-night trip with our parents. The maisonette had 3 rooms with baths, each spacious, and the first floor featured a kitchen-equipped dining area and a living room with a fireplace, providing ample space even for 7 people. The center lounge offered alcohol-free drinks from morning to evening, which was perfect for those who enjoy non-alcoholic beverages (laughs). The young staff provided excellent service, while the experienced staff offered solid support when needed. We booked quite early at a very reasonable price; although there was an additional fee for early check-in, we opted for it. Please note that lounge access is available only after check-in. One night felt too short—I’d love to stay 2 or 3 nights next time!