Niida Station (Tochigi Prefecture) × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

We stayed for 2 nights and 3 days with three relatives. In a word, it was a wonderful Accommodation. The restaurant meals were especially excellent—seasonal, creative dishes that we could enjoy both visually and in taste. The chef’s ideas are outstanding. All of the service staff were warm and welcoming, making our dining time even more enjoyable. I felt that whether the meals at an Accommodation are good or not almost determines whether the trip was great. Of course, both the Room and the bath were also very good. If I had to mention one small point, the amenities were from a brand with a very distinctive fragrance. Preferences may vary, but personally I felt there might be other options that would suit this Accommodation as well. I would love to visit again. Thank you very much.

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

We stayed as a group. The banquet hall and meals were delicious, and the Onsen was relaxing—overall a comfortable Accommodation. Surrounded by greenery in a quiet setting, we would like to stay here again when visiting Nikko.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

As we did last year, my husband and I stayed with you again this year. The cleanliness of the facilities, the thoughtful care from the staff, and above all, the meals were outstanding. There was a great variety, and the quality and taste were excellent—I only wish I were younger so I could eat more. However, there is one disappointing point. We would love to visit next time as a family of three with our daughter, but when we looked into it, we couldn’t find an affordable room for three guests. As parents, we’d really like to let our daughter enjoy that delicious food and wonderful experience too—please consider offering reasonably priced options for three people.