Shinano-Sakai Station × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

Among the dinner and breakfast buffets, the salad vegetables, Jersey milk, and desserts such as milk pudding were especially delicious. I was disappointed that I couldn’t try everything. In the lobby, a wood-burning stove was lit even in summer, and the crackling sound was very soothing. Although I didn’t try it myself, families with children were roasting marshmallows on skewers over the stove. It was a relaxing one-night, two-day stay for both body and mind.

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

This was my first stay, and I was able to relax and unwind. There were plenty of indoor and outdoor dog runs within the Facility, along with a great selection of amenities and dog treats. They even had photo spots and raincoats, so it was perfectly equipped for traveling with a dog. I chose a Plan that allowed in-Room dining. The French dinner—especially the bouillabaisse packed with seafood—was delicious. Breakfast bread was also excellent. Since I was traveling solo, I used the bath in my Room, but the bath amenities were great as well, including POLA shampoo and skincare items such as lotion. The staff were kind and treated my dog warmly too. I would love to stay again.

We had a wonderful time. When we contacted you to say we would be about an hour late due to road conditions, you responded kindly and pleasantly. The meals were delicious as well—the Japanese-Chinese cuisine was great. Perhaps because the Room and the toilet were close, we noticed the sound of flushing water and the air conditioner airflow at night. The bath was also excellent.

For vacations of two days or more, I choose a vacation rental rather than a Hotel or an Onsen Ryokan. From my experience with several rentals, prices and the quality of Facility management vary widely depending on the operator. This property is well maintained with no musty smell inside, towels can be replaced if you go to the management office yourself, the price is reasonable, and the area is quiet—I'd happily stay here again.

The facility was clean, and the Onsen was excellent. The Onsen includes an open-air bath and a sauna. When my husband requested to go for an early morning run before the official opening hours, the staff kindly accommodated his request. Breakfast was buffet-style with a satisfying variety of dishes. The warm simmered dishes and dried daikon radish were delicious, and there were plenty of drink options as well. The milk, likely from the local Yatsugatake area, was rich and flavorful. The autumn leaves around the Hotel were stunningly beautiful. I would love to stay here again!