Shin-Sugita Station × Accommodation For Guests Requiring CareHighly rated for customer service and hospitality at Hotel·Ryokan

We stayed as a family of three. From check-in onward, the explanations and guidance were excellent, and the service was wonderful. We planned to use the parking lot, but we were told it was not available after check-out, and they kindly directed us to a nearby Chinatown parking lot. The breakfast buffet had a wide variety of options, and there were welcome drinks and alcohol as well—everything was thoughtfully provided. It’s a Hotel we would like to stay at again if we have the chance. Thank you very much.

I was able to step away from my busy daily routine and enjoy a calm, high-quality 3-day, 2-night stay. The front desk staff’s polished service was truly pleasant, and I felt reassured from the moment I arrived. The Room was kept beautifully clean and well arranged, and I could sense thoughtful attention to detail throughout. I believe this is an appealing Accommodation, perfect for adults who want to relax quietly in Kamakura. Also, the email replies to my inquiries (before my stay) were very prompt, which was extremely helpful.

Thank you very much. This was our third stay. We were able to relax, and my husband was very happy as well. We were lucky not to have any rain. It turned into a wonderful wedding anniversary. To the General Manager, and all the staff, thank you very much.

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

As we did last year, four of us stayed again for a birthday sleepover. The Facility was well designed with no unnecessary extras, and having a large public bath was fantastic. Because of light rain, we took taxis to and from Chinatown, which was very convenient. We also really enjoyed using screen mirroring on the TV. Everything was thoughtfully arranged, and all four of us were completely satisfied.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

I stayed here for a live show at Pia Arena MM. I wasn’t sure which Hotel to choose, but picking this Richmond Hotel was absolutely the right decision! Bashamichi Station is close by, so I reached my destination quickly on the Minatomirai Line. It was also a typhoon day, and I really appreciated not getting too wet in the rain. The room is very simple, but it was comfortable and there was no trouble finding space for my luggage. The mattress was excellent and I slept very well. The amenities were also great—toner, emulsion, face masks, etc.—and I liked the system of picking them up in the lobby. Just one thing: the shower curtain had a bit of an odor. Other than that, I was very satisfied! The shower water pressure was fantastic. Since it was for a live show, I planned to bring my own hair iron, but when I checked with the Hotel in advance they lent me one. It’s an iron that can do both straightening and curls with one unit—and it worked really well. The staff and front desk team were very kind, and I had a pleasant stay. I’d like to use this Accommodation again.

Thank you very much for your hospitality. The staff’s polished service was outstanding, and the room felt extremely clean. The size, amenities, and in-room facilities were all very satisfying. In particular, the room with a balcony this time had a wonderful view and was perfect. The Bay Club Lounge is on a completely different level from lounges at other hotels, and we were able to spend an elegant, relaxing time there. The cocktails, mocktails, and food are always truly delicious and make us feel happy. We sincerely hope these wonderful services will continue unchanged in the future... Thank you again for your warm hospitality.

I stayed here back when it was Edit Yokohama and had a great impression. There are no windows, but it’s stylish, and I was really happy to have a large TV in front of the bed where I could watch YouTube and TVer. Breakfast also included fresh vegetables, and soba was available as well. It’s very reasonably priced, and I really enjoyed my stay.

This was my first stay here. The front desk staff greeted us with a smile and kindly answered all of our questions in detail. Our connecting rooms were very spacious, and the bathroom was larger than the one at home, so we could relax and had a very comfortable stay. Because the hotel is located up a hill, getting to Sakuragicho Station can be a bit challenging, but there are plenty of convenience stores and restaurants nearby, which makes it easy to get around. We also booked an additional single room—thank you for placing it close to our room. I would love to stay here again when visiting Yokohama.

The amenities were excellent (a choice of teas, bath salts, sunscreen, etc.), and the service was very good. Cleaning was perfect except for a bag of trash under the bed and a tea-like smell coming from the kettle. There were many thoughtful touches, such as an emergency smoke hood bag, a fire blanket (maybe for a mobile battery fire?), a microwave, rental manual washing machine, and a card used in place of a Room key. For a Multiple Night Stay, fresh towels are hung on the Room door, which is convenient. They were courteous both when storing luggage and at check-in. Check-out can be done on the in-Room TV, but I wasn’t sure whether the Room key card should be left in the Room or returned to the box by the entrance.

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

As it’s a new Hotel, it was very clean, the Facility was well equipped, and it was comfortable to stay there! I was also very satisfied with the separate roomwear. However, the convenience store is a bit far, and depending on which ticket gate you exit at Yokohama Station, the route can be hard to find.

I stayed here with a friend for a fan meeting. We must have taken the wrong exit at Yokohama Station and ended up taking quite a detour, but if you follow the proper route there’s no problem at all. When we arrived, the front desk staff greeted us warmly. The room had a great atmosphere, and the bed was wonderfully soft. I usually can’t sleep if I stack two pillows, but I slept comfortably here! My friend, who often feels tired after staying at hotels, said “This place has good energy,” and seemed very relaxed. There are plenty of restaurants around the hotel, it’s close to the station, and I’d definitely like to stay here again when I visit Yokohama.

I attended a concert at K-Arena and stayed at Hilton Yokohama. Since it’s right next door, it was incredibly convenient, and I was glad I could quickly get in line for the merchandise sales starting at 10:00 the next day. I also had dinner at Ocean Milano in the Hotel. The food was excellent, and all of the staff were wonderful.

It was very clean. The bed was spacious, and I was able to rest comfortably. There is also a convenience store on the first floor, making it an ideal hotel for sightseeing in Chinatown.

The Room felt very clean and featured calm tones with a Scandinavian-style yellow accent, making it easy to truly relax. The shower and hair dryer were the latest ReFa models. I stayed alone, but the bed was spacious and the pillows were fluffy—I slept soundly. Because the bed takes up much of the space, there’s little room beyond a table and mini sofa, so opening a large suitcase was only really possible near the entrance door, which was a bit challenging—but overall I was very satisfied. The elevator only operates when you hold up your key card, which also felt reassuring from a security standpoint.

I stayed at Yokohama Tokyu REI Hotel! This was my second time! All the staff responded quickly and courteously, and I was able to spend my time here very comfortably. The Room was also very clean, carefully cleaned down to every detail—perfect! There was an earthquake in the middle of the night and I felt a bit uneasy, but there was clear guidance on what to do in an emergency, so I could respond with peace of mind, thinking “I’ll be okay here.” I really felt their attentive care for guests, which was very reassuring. Once again, I had a safe and comfortable stay. Thank you for a wonderful time and great memories! When I come to Yokohama again for fan activities, I would definitely like to stay here.

Although it’s close to the station, Yokohama Station is so large that I still got a bit lost. However, I found my own landmarks, so next time I’ll be able to get there without any trouble. The unexpected surprise Room upgrade on the day, the amenities, the separate pajama set, and the wide variety of teas made for a very relaxing stay. I will stay here again when I’m in Yokohama.

We stayed as a family and chose the loft-style room, and the area with the table was spacious, so we were able to spend our time comfortably. The location was also great, and we would like to stay again.