Shin-Sugita Station × Accommodation With Sky Lounge ViewsHighly rated facilities at Hotel·Ryokan

My wife said, “The best Hotel we’ve ever stayed at,” and I agree. We stayed to celebrate our eldest son’s birthday, and we had an incredibly comfortable stay with nothing to complain about. The Facility was spotless, the food was delicious, and every staff member was truly friendly and kind. While it has a luxurious atmosphere, there is also a dedicated route (private elevator) to the spa, so you can easily go from your Room in a bathrobe—something we really appreciated. Above all, the staff spoke to our birthday boy casually and with warm smiles, helping make wonderful memories for him as the star of the trip. The only downside is that it makes you really want to go to Hawaii (lol). Someday I’d love to stay at The Kahala Hotel in Hawaii as well.

As it’s a new Hotel, it was very clean, the Facility was well equipped, and it was comfortable to stay there! I was also very satisfied with the separate roomwear. However, the convenience store is a bit far, and depending on which ticket gate you exit at Yokohama Station, the route can be hard to find.

With a typhoon forecast to hit directly, we decided on the Sheraton right away. Thanks to that, we stayed dry and could respond based on the latest information, which gave us peace of mind. We were upgraded to a Room and had a very relaxing stay. Breakfast was all delicious with locally sourced ingredients—especially the freshly made rice balls, which were outstanding.

This was my first stay here. I had dinner at the restaurant on the first floor. The Yamayuri pork was tender and delicious, and everything else—like the rosemary-scented potatoes and the fresh fish carpaccio—was excellent as well. All of the staff were smiling, pleasant, and courteous, so I had a truly enjoyable time. They had heard from the front desk that it was my husband’s birthday, and I was happy they wrote a congratulatory message on the dessert plate. In the morning, we chose the bento-style breakfast on the 12th floor and were very satisfied. The fresh juice was delicious, and having breakfast while looking out at Yamashita Park and the Bay Bridge right in front of us was wonderful. The room also had chic interior decor that felt very relaxing. The TV was impressively large, which made it even more enjoyable. I’d like to come back from time to time to enjoy a special getaway.

There was a bathtub right in the middle of the Room—and it was see-through! It was so exciting!! When we actually got in, we could press a button to turn it into frosted glass, so no one could see inside from around us, which made us feel at ease. It had been a while since it was just the two of us, and we ended up reminiscing and excitedly talking about our younger days. It rained quite a lot, so we weren’t expecting much weather-wise, but by chance the rain stopped and when sunlight came through, the view from the window opened up to an expansive ocean—it felt wonderfully freeing. The stylish brown building looked amazing with globe amaranth flowers swaying in the wind, and we even talked about going for a morning walk. We had such a great time in this wonderful Room. Thank you very much.

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

Thank you very much for your hospitality. The staff’s polished service was outstanding, and the room felt extremely clean. The size, amenities, and in-room facilities were all very satisfying. In particular, the room with a balcony this time had a wonderful view and was perfect. The Bay Club Lounge is on a completely different level from lounges at other hotels, and we were able to spend an elegant, relaxing time there. The cocktails, mocktails, and food are always truly delicious and make us feel happy. We sincerely hope these wonderful services will continue unchanged in the future... Thank you again for your warm hospitality.

Thank you very much. This was our third stay. We were able to relax, and my husband was very happy as well. We were lucky not to have any rain. It turned into a wonderful wedding anniversary. To the General Manager, and all the staff, thank you very much.

I stayed at this Hotel because I wanted to visit the Marie Antoinette exhibition at the Yokohama Museum of Art, and it was the closest option. All of the staff were very pleasant and welcoming, and my mother was very satisfied as well. Thank you very much. During our stay, we also enjoyed the breakfast buffet and cakes in the lounge. The Mont Blanc cake was outstanding! Breakfast also had an onigiri station and a noodle counter, so we had fun and left feeling completely full. One note for future guests: Amenities are minimal, and in particular the body towel was not ideal for washing your back, so I recommend bringing anything you may need. Overall, this is a wonderful Hotel that I can definitely recommend.

I stayed here after a live event. It was my first time staying at an APA Hotel, and I was more satisfied than I expected! The check-in guidance was outstanding—far better than any other Hotel—so it deserves more than five stars. The Room was very clean, and the services were clearly explained as well; it really felt guest-first. Check-out was also super easy—I just returned the key and could leave right away. I will definitely stay at an APA Hotel again next time!!!! Thank you very much!!

I finally stayed at the InterContinental Hotel, a striking, innovative building shaped like a yacht’s sail that I’d wanted to visit for a long time. The warm welcome at the entrance and the kind service made me very happy. This time I chose a harbor-view Room on the 27th floor. Since I had lounge access, I enjoyed a light drink before heading out. The staff are young, but their hospitality and manners were excellent. If you want ocean views, I don’t think there’s any other choice but this Hotel—you can truly enjoy both luxury and an extraordinary getaway experience. With the shower room and bath separated, my stay was very comfortable. Next time as well, I’ll come back to enjoy the harbor view from a high floor! Thank you very much.