Shin-Sugita Station × Accommodation With Infant RatesHighly rated facilities at Hotel·Ryokan

Thank you as always. I really appreciate that the Room TV has been upgraded to a smart TV, making it possible to watch apps and WOWOW. The variety of bath salts has also increased, and the bath towels feel luxurious and are easy to use. Even in a single room, the Room is spacious enough for light stretching. Recently, prices have gone up and it’s been hard to stay as often, but I’d like to use it again during more affordable periods.

Thank you for your continued support. Staying at this Hotel is a special pleasure for us as a couple. In summer, we stay here after SUP in Zushi, and in winter, around our wedding anniversary. The location is incredibly convenient—close to Kamakura Station and just steps away whether you want to shop for souvenirs or buy freshly harvested vegetables at Renbai. The moment we step into the Hotel entrance, that distinctive scent brings us back, and it makes us smile. All the staff are kind and provide truly pleasant service. That’s why we never feel like trying another Hotel (laugh). We’ve already made our winter Reservation! Until then, we’ll keep working hard.

From the moment we arrived until check-out, we felt truly satisfied throughout our stay. We have often stayed at The Kahala Hotel in Hawaii as well, and our children were excited, saying it smelled just like Hawaii, and they had a wonderful time. The staff’s thoughtfulness was outstanding; even though we were staying with a baby, they responded to every request with a smile and “Of course,” for which we were truly grateful. We had dinner at OZIO, and every dish was so wonderful it made us think it was French cuisine; we were genuinely impressed that there is no Italian dining of this level in Osaka—even at a Hotel. The breakfast buffet was also very clean, delicious, and high in quality item by item—we were completely satisfied. Whenever we visit Yokohama, this is the Hotel we will definitely choose again. Thank you very much for such happy memories.

This was my first stay. The Residence Twin room was very spacious, and the view was great—I could see the Skytree and the Shin-Yokohama area. The bathroom was also large and very comfortable, with a chair provided, which I really appreciated. It would have been nice to have a scale and some plastic wrap. I had a wonderful and relaxing three-night stay and was able to celebrate my birthday nicely. I was also very happy to receive a gift. Breakfast was delicious as well.\nNext time, I’d like to stay with my children too.

It had been a while since I last enjoyed a Hotel vacation. The heat had been lingering and I was tired from work, but I was able to refresh and feel back to normal. I love the Japanese-style breakfast in the morning. Sorry for spilling the soy sauce. I’ll be back again. Everyone, please be careful of heatstroke even while you’re at work.

A wonderful Room that’s perfect for a first trip to Yokohama. It’s close to Yamashita Park, so we went for walks at night and in the morning. I was looking forward to the Minato Mirai night view, but I ended up more intrigued by the rooftop of a nearby low-rise building with a real local feel. In the morning, I was thrilled to see Mt. Fuji in the distance. The bath was spacious, and the shower felt great—completely satisfying. The amenities and in-Room coffee were just as expected. Breakfast is buffet-style with a wide variety of options—it was hard to choose. I wanted to eat more, but my stomach couldn’t keep up. The parking is a tower system, but they guided us properly so we felt at ease. We were completely satisfied with everything—such a lovely Hotel!

The area isn’t very safe due to the location, but once inside, it was so clean that I felt at ease. The bathtub was spacious, and it was fun being able to switch between different shower heads. The selectable bath salts and the POLA hand soap also smelled wonderful. There were blinds by the sink area in front of the bathroom, which made me feel more comfortable, and opening them made the Room look larger—really nice. I expected a typical business hotel, but it was very clean! I could watch lots of apps on the TV by logging in, and mirroring worked too. Also, I personally loved the drip bag coffee and lemon mint tea—they were delicious and made me happy. For eco reasons there wasn’t bottled water in the Room (it seems you can get some by following their Instagram), but there was a water dispenser system where you go fill up yourself, and it was great to have both room-temperature water and cold water. The BALMUDA electric kettle looked stylish too—big plus points. The Superior Double bed was extremely comfortable as well. I want to go to Royal Host next time! Very satisfied!

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

I stayed here as my base for a 3-day, 2-night trip. The location is extremely convenient, with direct access to a Minatomirai Line station, and it’s also a big plus that major attractions such as Yokohama Chinatown, the Red Brick Warehouse, and Yamashita Park are within walking distance. I booked a Room with panoramic views of Yokohama Port, and since there was availability, I was upgraded free of charge. The Facility was excellent, and the bed was very comfortable—I was able to relax and recover from travel fatigue. This Hotel is highly recommended for anyone visiting the Minatomirai area.

As always, I was able to relax at a very leisurely pace. The Minato Mirai view from the Room and the lounge is truly the best. This time, I kept it light at the lounge and also used the restaurant. I was able to enjoy my meal quietly and unhurriedly. Personally, I love the lounge breakfast. To all the staff, thank you very much.

This is a clean, beautiful, and comfortable Room. The spacious bed is very comfortable, and on clear days you can even see Mt. Fuji. As train and car sounds can be heard nearby, guests who enjoy such ambience may appreciate it. We also thoroughly enjoyed the delicious breakfast, including handmade rice balls, a Japanese-style omelet, Eggs Benedict, Greek yogurt, and more.

We stayed for two nights while sightseeing. We booked a Deluxe Twin room, which had a long sofa, and the sink, bath, and toilet were all separate, making it very comfortable. However, there was no hand-washing sink in the toilet area, so it was a bit inconvenient to go to the vanity. When we were confused during the self check-in process, a staff member quickly came over and helped us through it. It made us feel reassured that they were keeping an eye on everyone. Since our stay included breakfast, we had it at the cafe on the first floor. The toast bread was fluffy and very delicious. A Hotel I would recommend.

I stayed here for an event at K-Arena. It’s a walk from Yokohama Station, but since it’s a bit away from the station, it was relatively quiet, which I appreciated. I arrived at the Hotel at 11:00 PM after the event, and the staff member on duty at that time was extremely kind and greeted me with a smile without showing any displeasure. The room was clean and comfortable as well. It made for an amazing trip. If I have plans near Yokohama Station again, I’d like to stay at Hotel Mets Yokohama.

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

I have stayed here many times. The Facilities are excellent, the Room is clean, and I always enjoy a comfortable stay. As I often visit Chinatown and the Yamashita Park area, I chose this Hotel for its convenient access. I also really appreciate being able to use the ReFa hair dryer and hair iron. I would like to stay here again in the future.

I stayed here after a live event. It was my first time staying at an APA Hotel, and I was more satisfied than I expected! The check-in guidance was outstanding—far better than any other Hotel—so it deserves more than five stars. The Room was very clean, and the services were clearly explained as well; it really felt guest-first. Check-out was also super easy—I just returned the key and could leave right away. I will definitely stay at an APA Hotel again next time!!!! Thank you very much!!

We stayed in a twin Room to celebrate a birthday. The Accommodation had a calm atmosphere, and the Room was comfortable with a generously sized sofa by the window where we could relax. There were several check-in terminals, and when we started using one, a front desk staff member quickly came over to assist us. It also has great access to Minato Mirai, Motomachi, and Chinatown, so we would definitely like to stay again.

Although the weather was unfortunate, there was a flat route from Ofuna Station and the bus stop was covered, so we were able to check in without getting wet. Many of the staff were very pleasant, and I was able to relax with my elderly mother. Thank you for preparing non-slip bath mats and a shower chair in advance. I also found the room temperature settings and the firmness of the bed mattress to be just right for me, making my stay very comfortable. I would like to stay again. Thank you very much for your hospitality.

I have stayed here many times. This time, it was a Room with three beds. It would have been perfect if there had been a small folding table. There were plenty of amenities, and the welcome drink and breakfast were both very good. I would like to stay again.

It was close to the station and the building was beautiful. The bath water was also very good. I was grateful to be able to use the bath on the floor near the bath. The location of the outlet next to the bed was hard to find, so it would be helpful if there was a mark somewhere. Day use was good, but I also wanted to stay overnight.