Shin-Sugita Station × Accommodation With Infant RatesHighly rated Hotel·Ryokan for Onsen and bath

Thank you as always. I really appreciate that the Room TV has been upgraded to a smart TV, making it possible to watch apps and WOWOW. The variety of bath salts has also increased, and the bath towels feel luxurious and are easy to use. Even in a single room, the Room is spacious enough for light stretching. Recently, prices have gone up and it’s been hard to stay as often, but I’d like to use it again during more affordable periods.

From the moment we arrived until check-out, we felt truly satisfied throughout our stay. We have often stayed at The Kahala Hotel in Hawaii as well, and our children were excited, saying it smelled just like Hawaii, and they had a wonderful time. The staff’s thoughtfulness was outstanding; even though we were staying with a baby, they responded to every request with a smile and “Of course,” for which we were truly grateful. We had dinner at OZIO, and every dish was so wonderful it made us think it was French cuisine; we were genuinely impressed that there is no Italian dining of this level in Osaka—even at a Hotel. The breakfast buffet was also very clean, delicious, and high in quality item by item—we were completely satisfied. Whenever we visit Yokohama, this is the Hotel we will definitely choose again. Thank you very much for such happy memories.

It had been a while since I last enjoyed a Hotel vacation. The heat had been lingering and I was tired from work, but I was able to refresh and feel back to normal. I love the Japanese-style breakfast in the morning. Sorry for spilling the soy sauce. I’ll be back again. Everyone, please be careful of heatstroke even while you’re at work.

Thank you for your continued support. Staying at this Hotel is a special pleasure for us as a couple. In summer, we stay here after SUP in Zushi, and in winter, around our wedding anniversary. The location is incredibly convenient—close to Kamakura Station and just steps away whether you want to shop for souvenirs or buy freshly harvested vegetables at Renbai. The moment we step into the Hotel entrance, that distinctive scent brings us back, and it makes us smile. All the staff are kind and provide truly pleasant service. That’s why we never feel like trying another Hotel (laugh). We’ve already made our winter Reservation! Until then, we’ll keep working hard.

The area isn’t very safe due to the location, but once inside, it was so clean that I felt at ease. The bathtub was spacious, and it was fun being able to switch between different shower heads. The selectable bath salts and the POLA hand soap also smelled wonderful. There were blinds by the sink area in front of the bathroom, which made me feel more comfortable, and opening them made the Room look larger—really nice. I expected a typical business hotel, but it was very clean! I could watch lots of apps on the TV by logging in, and mirroring worked too. Also, I personally loved the drip bag coffee and lemon mint tea—they were delicious and made me happy. For eco reasons there wasn’t bottled water in the Room (it seems you can get some by following their Instagram), but there was a water dispenser system where you go fill up yourself, and it was great to have both room-temperature water and cold water. The BALMUDA electric kettle looked stylish too—big plus points. The Superior Double bed was extremely comfortable as well. I want to go to Royal Host next time! Very satisfied!

This was my first stay. The Residence Twin room was very spacious, and the view was great—I could see the Skytree and the Shin-Yokohama area. The bathroom was also large and very comfortable, with a chair provided, which I really appreciated. It would have been nice to have a scale and some plastic wrap. I had a wonderful and relaxing three-night stay and was able to celebrate my birthday nicely. I was also very happy to receive a gift. Breakfast was delicious as well.\nNext time, I’d like to stay with my children too.

I stayed here after a live event. It was my first time staying at an APA Hotel, and I was more satisfied than I expected! The check-in guidance was outstanding—far better than any other Hotel—so it deserves more than five stars. The Room was very clean, and the services were clearly explained as well; it really felt guest-first. Check-out was also super easy—I just returned the key and could leave right away. I will definitely stay at an APA Hotel again next time!!!! Thank you very much!!

A wonderful Room that’s perfect for a first trip to Yokohama. It’s close to Yamashita Park, so we went for walks at night and in the morning. I was looking forward to the Minato Mirai night view, but I ended up more intrigued by the rooftop of a nearby low-rise building with a real local feel. In the morning, I was thrilled to see Mt. Fuji in the distance. The bath was spacious, and the shower felt great—completely satisfying. The amenities and in-Room coffee were just as expected. Breakfast is buffet-style with a wide variety of options—it was hard to choose. I wanted to eat more, but my stomach couldn’t keep up. The parking is a tower system, but they guided us properly so we felt at ease. We were completely satisfied with everything—such a lovely Hotel!

As always, I was able to relax at a very leisurely pace. The Minato Mirai view from the Room and the lounge is truly the best. This time, I kept it light at the lounge and also used the restaurant. I was able to enjoy my meal quietly and unhurriedly. Personally, I love the lounge breakfast. To all the staff, thank you very much.

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

I have stayed here many times. The Facilities are excellent, the Room is clean, and I always enjoy a comfortable stay. As I often visit Chinatown and the Yamashita Park area, I chose this Hotel for its convenient access. I also really appreciate being able to use the ReFa hair dryer and hair iron. I would like to stay here again in the future.

I came to a live concert with my daughter, and on the last day we stayed at Manyo Club Minatomirai. It’s an Accommodation we always stay at whenever we visit Yokohama. This time it was also my daughter’s birthday, so we chose the Girls’ Trip Plan, which included dinner. We had a 2-hour seat Reservation and enjoyed our meal while taking in the night view of the Ferris wheel and more. The staff member who looked after us was very easy to talk to and provided attentive, thoughtful service. Every dish was delicious, and the sea bream carpaccio was especially tender and tasty. Since it was a Girls’ Trip Plan, the vegetable shabu-shabu was great too! We had a wonderful time chatting over delicious food with a beautiful view. I had pre-booked a surprise birthday cake in advance; the chef made it for us, and our staff member even sang “Happy Birthday.” My 26-year-old daughter got to blow out candles for the first time in ages! Thanks to everyone at the restaurant, the surprise was a success. We had such a lovely time—thank you to everyone at Manyo-an. It’s also great that you can go to the Onsen empty-handed. I also like that you can choose your yukata—I pick a different one every time. As someone who enjoys sauna sessions, both the sauna and Onsen were excellent. The sauna temperature is on the higher side—perfect!! I felt completely refreshed on the outdoor relaxation beds. I lost track of time and stayed in the Onsen for two hours. The rooftop footbath has different views at night and in the morning—both are wonderful. At night, especially, the Ferris wheel looks amazing. My daughter and I enjoyed it for about 30 minutes while chatting. Breakfast has so many options that it’s hard to choose. I’m happy you can select grilled items as well—and you can even have sushi or hot pot from early morning. Since it’s buffet-style, staff quickly refilled items that were running low. Everything tasted great. However, depending on timing there were people who couldn’t find seats; it gets especially crowded after 8:00. The coin laundry is close to our Room, and being able to wash and dry everything for 500 yen in two hours was very convenient. I started it before going to the Onsen and picked it up before returning to my Room afterward. At another Hotel there was a washer inside the changing area—I thought that setup would be nice too. It’s also conveniently located near CupNoodles Museum Yokohama (Cup Noodles Museum), Hammerhead (Yokohama Hammerhead), Cosmo World (Yokohama Cosmo World), Landmark Tower (Yokohama Landmark Tower), and more. We truly had an extremely comfortable stay this time. When we come back to Yokohama again, we will stay here. Thank you very much to all of your staff members.

This is a clean, beautiful, and comfortable Room. The spacious bed is very comfortable, and on clear days you can even see Mt. Fuji. As train and car sounds can be heard nearby, guests who enjoy such ambience may appreciate it. We also thoroughly enjoyed the delicious breakfast, including handmade rice balls, a Japanese-style omelet, Eggs Benedict, Greek yogurt, and more.

I stayed here as my base for a 3-day, 2-night trip. The location is extremely convenient, with direct access to a Minatomirai Line station, and it’s also a big plus that major attractions such as Yokohama Chinatown, the Red Brick Warehouse, and Yamashita Park are within walking distance. I booked a Room with panoramic views of Yokohama Port, and since there was availability, I was upgraded free of charge. The Facility was excellent, and the bed was very comfortable—I was able to relax and recover from travel fatigue. This Hotel is highly recommended for anyone visiting the Minatomirai area.

We stayed for two nights while sightseeing. We booked a Deluxe Twin room, which had a long sofa, and the sink, bath, and toilet were all separate, making it very comfortable. However, there was no hand-washing sink in the toilet area, so it was a bit inconvenient to go to the vanity. When we were confused during the self check-in process, a staff member quickly came over and helped us through it. It made us feel reassured that they were keeping an eye on everyone. Since our stay included breakfast, we had it at the cafe on the first floor. The toast bread was fluffy and very delicious. A Hotel I would recommend.

It was a very comfortable stay. Located in the quiet atmosphere of Kita-Kamakura and close to the station, once we stepped into the Accommodation we were able to enjoy a calm, relaxing time that felt removed from everyday life. The building and Room were spotless, and you could feel the attention to detail in the interior design and amenities. With plenty of space to unwind, it’s perfect for not overpacking your sightseeing schedule and truly enjoying your time at the Accommodation itself. The irori sauna and bath were especially memorable, and spending time while taking in the garden greenery and birdsong felt truly luxurious. The staff were also attentive, so we could stay with peace of mind. It was a wonderful Accommodation where you can experience both Kamakura’s serene charm and the special feeling that comes with having it all to yourself. I’d love to visit again in a different season.

I stayed here for an event at K-Arena. It’s a walk from Yokohama Station, but since it’s a bit away from the station, it was relatively quiet, which I appreciated. I arrived at the Hotel at 11:00 PM after the event, and the staff member on duty at that time was extremely kind and greeted me with a smile without showing any displeasure. The room was clean and comfortable as well. It made for an amazing trip. If I have plans near Yokohama Station again, I’d like to stay at Hotel Mets Yokohama.

It’s a short walk from the station, but it felt like a great value and had a pleasant atmosphere. It was small and cozy, which made it very relaxing. Thank you.

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.