Shin-Sugita Station × Accommodation With Superior Double RoomHighly rated for customer service and hospitality at Hotel·Ryokan

The room was spotless, and the amenities were excellent—just what you’d expect from the long-established Hotel New Grand. For breakfast, I considered room service but went to the restaurant for the Monte Cristo sandwich. The incredibly fluffy French toast and the savory bacon-and-cheese saltiness were outstanding. The tomato juice served with what was probably a domestically grown, unwaxed lemon was also superb. I’ll definitely be back!

I was able to step away from my busy daily routine and enjoy a calm, high-quality 3-day, 2-night stay. The front desk staff’s polished service was truly pleasant, and I felt reassured from the moment I arrived. The Room was kept beautifully clean and well arranged, and I could sense thoughtful attention to detail throughout. I believe this is an appealing Accommodation, perfect for adults who want to relax quietly in Kamakura. Also, the email replies to my inquiries (before my stay) were very prompt, which was extremely helpful.

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

Even on a rainy day, I was able to arrive without getting wet at all from Sakuragicho Station’s South New Ticket Gate. I had booked two rooms for one person and was a bit confused at check-in, but the staff helped me right away and the process went smoothly. There’s also a Seijo Ishii supermarket on the first floor, which made it incredibly convenient to pick up delicious drinks and snacks for an evening nightcap. Of course, the room was clean as well, and I appreciated the comfortable hospitality that was eco-conscious without being excessive.

I was very satisfied because the complimentary amenities suited my skin type. The staff were excellent, and since I had some time before check-in, I waited in the lobby and they kindly offered an early check-in. Their explanations were clear and very helpful. It was also very convenient to be able to check the coin laundry availability on the Room TV.

The amenities were excellent (a choice of teas, bath salts, sunscreen, etc.), and the service was very good. Cleaning was perfect except for a bag of trash under the bed and a tea-like smell coming from the kettle. There were many thoughtful touches, such as an emergency smoke hood bag, a fire blanket (maybe for a mobile battery fire?), a microwave, rental manual washing machine, and a card used in place of a Room key. For a Multiple Night Stay, fresh towels are hung on the Room door, which is convenient. They were courteous both when storing luggage and at check-in. Check-out can be done on the in-Room TV, but I wasn’t sure whether the Room key card should be left in the Room or returned to the box by the entrance.

We stayed here for one night during our Yokohama and Kamakura trip. It’s conveniently located about a 5-minute walk from Yokohama Station, with plenty of restaurants and department stores nearby. We left our luggage before check-in and went sightseeing in Yokohama. Since the front desk is set further inside, it might be a little hard to find at first. We chose this hotel because we wanted a place with separate bath and toilet, and a recommended breakfast. For breakfast, you choose a main dish and the side dishes are buffet-style. You can pick from a variety of small plates. The room was spacious and very clean, and we could fill the tub with hot water and enjoy a relaxing soak. With its brown-toned interior, the room had a calm atmosphere that made it easy to unwind. The bakery in the lobby is highly recommended! Definitely give it a try—we even bought some to take home at check-out. We’d love to stay here again when we visit Yokohama. This was our first time using this travel site, and by using points we were able to stay at a great price. It’s an upscale hotel, and the quality absolutely lived up to expectations.

Although it’s close to the station, Yokohama Station is so large that I still got a bit lost. However, I found my own landmarks, so next time I’ll be able to get there without any trouble. The unexpected surprise Room upgrade on the day, the amenities, the separate pajama set, and the wide variety of teas made for a very relaxing stay. I will stay here again when I’m in Yokohama.

We stayed as a family and chose the loft-style room, and the area with the table was spacious, so we were able to spend our time comfortably. The location was also great, and we would like to stay again.

I stayed here with my elderly mother. We used a universal Room, and it was very easy for her to use, so she seemed to enjoy staying overnight for the first time in a while. It was our first time using a universal Room, but we would be happy to stay again if we can book this Room. Thank you very much for your thoughtful support.

The building isn’t new, but it was well cleaned, and the bathroom was spacious and comfortable. Breakfast also had more variety than expected.