Shin-Sugita Station × Stroller-Friendly AccommodationHighly rated for dining at Hotel·Ryokan - 3Page Number

The building isn’t new, but it was well cleaned, and the bathroom was spacious and comfortable. Breakfast also had more variety than expected.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

It was a calm Hotel, and all the staff were very friendly. Breakfast had a good selection and was delicious. The bathroom took some time to drain, perhaps because we were on the 9th floor, but it was well cleaned and comfortable to use.

The atmosphere throughout the property was wonderful, and the Room was very clean. The loungewear and Room slippers were also cute, and on top of that, it was close to both Chinatown and the station—so I was very satisfied!! The staff were also very courteous!! One concern was that the air in the Room felt a bit thin, but I couldn’t open the window even though I wanted to. I ended up leaving the door open when no one was passing by. I was happy there was a mist sauna available, but I was told to bring towels from the Room. Since I had already used the shower in my Room, I brought a towel that was only half-dry. After using it for a shower following the mist sauna, I returned to my Room and washed my hair again because I had sweated, so I ended up using an even wetter towel. I would appreciate it if fresh towels could be provided. Next time, I’d like to purchase those Room slippers! Thank you!

The staff were also very kind.

I honestly wondered if this price could really be right, but since it was through IKYU, I decided to go ahead and make a Reservation as part of the experience. We stayed here on the way back from an Odawara trip, and the next day we went on a shopping tour from Yokohama to Futako-Tamagawa. There were many foreign guests at the Hotel front desk, but the Room was comfortable. It was my birthday, so we toasted at a nearby no-frills yakitori place that opens early. As a couple, we were very satisfied with this Hotel. Thank you very much. We’d love to stay again.

This was my first time staying here. In the middle of the city in Yokohama Kannai, it felt like a mysterious otherworldly space, and the Japanese-style atmosphere was wonderful. The Room is not very spacious, so the air conditioner blew directly onto one side of the bed, which made it a little uncomfortable. The bathroom was clean, but the bathtub was small. Breakfast was very delicious; the croissant-style waffles and the local specialty shumai were especially excellent. I would like to visit again if I have the chance. Thank you very much.

I always stay here—it's incredibly close to the station and offers excellent value for money!

The location, hotel reception, Room, and breakfast were all excellent. When I stay in Ofuna again, I would definitely like to stay here. Thank you very much.

Stayed here for a live concert trip to Yokohama. It’s convenient—about a 5-minute walk from Kannai Station, which is easy to reach from Yokohama Station. There’s a 7-Eleven and Sukiya nearby, so I had no trouble finding what I needed. The room was clean and made for a comfortable stay. I’d like to stay here again when I visit Yokohama.

Thank you very much for your wonderful hospitality! Everyone’s smiles were truly lovely. It was clear that you were always attentive to your guests—something I don’t think you find at Hotels in central Tokyo. Thank you again!

At check-in, the front desk staff gave a courteous explanation, and I had a pleasant stay. I saw other Reviews saying it falls between a high-end Hotel and a Business Hotel, and that was exactly right. The breakfast area was a bit small and felt crowded, but the food was delicious. In particular, the grilled tuna collar was excellent. Thank you for your hospitality.