Shin-Sugita Station × Accommodation With Night Views And IlluminationsHighly rated facilities at Hotel·Ryokan

I stayed here on the day I visited the museum. The station and shopping areas were close by, which was a big help on such a hot day. The Room was neat and clean, and the spacious bathroom with a separate washing area helped me relax and recover from my fatigue. I hadn’t stayed at Mets Hotel very often before, but I’d like to stay here again.

Although we arrived in heavy rain, everything was perfect—the Hotel Facility, the staff’s service, and the meals—so we were able to relax and enjoy our stay. The food was beautifully presented and delicious, making the most of carefully selected ingredients. Since we had a private dining room, we could take our time and enjoy it at a leisurely pace. The Room was very clean and spacious, and there were Hotel macadamia chocolates waiting for us, which we enjoyed right away. Above all, the staff were truly wonderful. The restaurant staff kindly explained even the origins of the ingredients in detail, and I was surprised when they made rice balls from the leftover seasonal mixed rice. We enjoyed them as a tasty late-night snack. Even while walking down the hallway, they spoke to us in a friendly way—chatting about The Kahala Hotel in Hawaii—and they took photos of us in front of large beautiful flowers, bringing back memories of Hawaii. The younger staff members were also very kind; when I didn’t know how to use the coffee maker, they came to our Room and patiently showed me how. The front desk team and even the person who came for bed-making also chatted with us pleasantly. Everyone had such lovely smiles. The only disappointing point was that although the bathtub was spacious with impressive marble, it was slippery at the bottom and I slipped. It may not be an issue for younger guests, but it would be helpful if you could provide non-slip rubber mats for elderly guests. It was a wonderful Hotel in every way. I want to visit again soon.

I stayed here with my elderly mother. We used a universal Room, and it was very easy for her to use, so she seemed to enjoy staying overnight for the first time in a while. It was our first time using a universal Room, but we would be happy to stay again if we can book this Room. Thank you very much for your thoughtful support.

With a typhoon forecast to hit directly, we decided on the Sheraton right away. Thanks to that, we stayed dry and could respond based on the latest information, which gave us peace of mind. We were upgraded to a Room and had a very relaxing stay. Breakfast was all delicious with locally sourced ingredients—especially the freshly made rice balls, which were outstanding.

I had a live show and stayed in Yokohama for the first time in a while instead of central Tokyo. The room was clean and spacious, with a separate bath and toilet, and there was plenty of space throughout the guest room, so I could truly enjoy my Hotel stay. Breakfast was delicious, and even after eating well and taking a walk around the park right in front or exploring Chinatown, an 11:00 check-out was no problem. This is a Hotel that made me want to come back to Yokohama again.

I attended a concert at K-Arena and stayed at Hilton Yokohama. Since it’s right next door, it was incredibly convenient, and I was glad I could quickly get in line for the merchandise sales starting at 10:00 the next day. I also had dinner at Ocean Milano in the Hotel. The food was excellent, and all of the staff were wonderful.

This was my first time staying here. From check-in, I was welcomed with a wonderful smile, which raised my expectations. The Room was a twin—spotlessly clean! Perfect for relaxing in a spacious setting on my own. The amenities were great, including cleansing oil that women will appreciate. The shampoo also had a lovely scent. I was able to borrow an air purifier and a hair iron for free! The lounge chair was extremely comfortable as well. Since this stay was for enjoying some solo time, I ordered room service at night: a delicious burger and the dessert of the day. I don’t like truffle fries, so I asked to switch to regular fries, and they happily accommodated my request—I really appreciated it. I definitely want to stay again. Next time, I plan to book with breakfast included. Even during the busy checkout period, everything was handled smoothly and efficiently! If there’s one thing I could ask for, it would be an even better experience if there were a late check-out Plan!

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

There was a bathtub right in the middle of the Room—and it was see-through! It was so exciting!! When we actually got in, we could press a button to turn it into frosted glass, so no one could see inside from around us, which made us feel at ease. It had been a while since it was just the two of us, and we ended up reminiscing and excitedly talking about our younger days. It rained quite a lot, so we weren’t expecting much weather-wise, but by chance the rain stopped and when sunlight came through, the view from the window opened up to an expansive ocean—it felt wonderfully freeing. The stylish brown building looked amazing with globe amaranth flowers swaying in the wind, and we even talked about going for a morning walk. We had such a great time in this wonderful Room. Thank you very much.

This time, three generations of our family stayed for one night as a break for our grandchild who is studying. It was close to Cosmo World and Sky Duck, and it also had a pool. The Room was wonderful, the meals were very satisfying, and everyone was delighted. The view from the Room was also amazing. We would definitely like to visit again together.

I stayed here as my base for a 3-day, 2-night trip. The location is extremely convenient, with direct access to a Minatomirai Line station, and it’s also a big plus that major attractions such as Yokohama Chinatown, the Red Brick Warehouse, and Yamashita Park are within walking distance. I booked a Room with panoramic views of Yokohama Port, and since there was availability, I was upgraded free of charge. The Facility was excellent, and the bed was very comfortable—I was able to relax and recover from travel fatigue. This Hotel is highly recommended for anyone visiting the Minatomirai area.

I finally got to stay at the Hotel I had always dreamed of. The historic interior was wonderful, and I could truly feel the hospitality of the Hotel staff, making it a very comfortable and pleasant stay. Next time, I’d like to extend my stay and fully enjoy Yokohama. Thank you very much.

I have stayed here many times. The Facilities are excellent, the Room is clean, and I always enjoy a comfortable stay. As I often visit Chinatown and the Yamashita Park area, I chose this Hotel for its convenient access. I also really appreciate being able to use the ReFa hair dryer and hair iron. I would like to stay here again in the future.

I stayed at this Hotel because I wanted to visit the Marie Antoinette exhibition at the Yokohama Museum of Art, and it was the closest option. All of the staff were very pleasant and welcoming, and my mother was very satisfied as well. Thank you very much. During our stay, we also enjoyed the breakfast buffet and cakes in the lounge. The Mont Blanc cake was outstanding! Breakfast also had an onigiri station and a noodle counter, so we had fun and left feeling completely full. One note for future guests: Amenities are minimal, and in particular the body towel was not ideal for washing your back, so I recommend bringing anything you may need. Overall, this is a wonderful Hotel that I can definitely recommend.

Thank you very much for letting us stay in a non-smoking Room this time. The Room was spacious and the view was wonderful—everything was perfect. I also thought it was rare to have a foot bath, and it felt great. Everyone who assisted us made a great impression, and whenever we had questions, they kindly helped us, which we really appreciated. It’s close to the station and also near sightseeing spots, so the location was excellent. We would love to stay again if we have the opportunity. We had a very comfortable stay—thank you so much!

I stayed here after a live event. It was my first time staying at an APA Hotel, and I was more satisfied than I expected! The check-in guidance was outstanding—far better than any other Hotel—so it deserves more than five stars. The Room was very clean, and the services were clearly explained as well; it really felt guest-first. Check-out was also super easy—I just returned the key and could leave right away. I will definitely stay at an APA Hotel again next time!!!! Thank you very much!!

The amenities were excellent (a choice of teas, bath salts, sunscreen, etc.), and the service was very good. Cleaning was perfect except for a bag of trash under the bed and a tea-like smell coming from the kettle. There were many thoughtful touches, such as an emergency smoke hood bag, a fire blanket (maybe for a mobile battery fire?), a microwave, rental manual washing machine, and a card used in place of a Room key. For a Multiple Night Stay, fresh towels are hung on the Room door, which is convenient. They were courteous both when storing luggage and at check-in. Check-out can be done on the in-Room TV, but I wasn’t sure whether the Room key card should be left in the Room or returned to the box by the entrance.

The Room felt very clean and featured calm tones with a Scandinavian-style yellow accent, making it easy to truly relax. The shower and hair dryer were the latest ReFa models. I stayed alone, but the bed was spacious and the pillows were fluffy—I slept soundly. Because the bed takes up much of the space, there’s little room beyond a table and mini sofa, so opening a large suitcase was only really possible near the entrance door, which was a bit challenging—but overall I was very satisfied. The elevator only operates when you hold up your key card, which also felt reassuring from a security standpoint.

It was a calm Hotel, and all the staff were very friendly. Breakfast had a good selection and was delicious. The bathroom took some time to drain, perhaps because we were on the 9th floor, but it was well cleaned and comfortable to use.

First of all, the view from the Room was wonderful (Ferris wheel side). The Room was also clean, and I was able to stay very comfortably. At the front desk, the courteous service, clear explanations, and friendly smiles made check-in very pleasant. At checkout as well, the simple “Take care” was a really nice touch. This time I used it for day use due to work, but next time I would like to stay overnight.