Shin-Sugita Station × Accommodation With Free Cancellation FeeHighly rated Hotel·Ryokan for Onsen and bath

From the moment we arrived until check-out, we felt truly satisfied throughout our stay. We have often stayed at The Kahala Hotel in Hawaii as well, and our children were excited, saying it smelled just like Hawaii, and they had a wonderful time. The staff’s thoughtfulness was outstanding; even though we were staying with a baby, they responded to every request with a smile and “Of course,” for which we were truly grateful. We had dinner at OZIO, and every dish was so wonderful it made us think it was French cuisine; we were genuinely impressed that there is no Italian dining of this level in Osaka—even at a Hotel. The breakfast buffet was also very clean, delicious, and high in quality item by item—we were completely satisfied. Whenever we visit Yokohama, this is the Hotel we will definitely choose again. Thank you very much for such happy memories.

The area isn’t very safe due to the location, but once inside, it was so clean that I felt at ease. The bathtub was spacious, and it was fun being able to switch between different shower heads. The selectable bath salts and the POLA hand soap also smelled wonderful. There were blinds by the sink area in front of the bathroom, which made me feel more comfortable, and opening them made the Room look larger—really nice. I expected a typical business hotel, but it was very clean! I could watch lots of apps on the TV by logging in, and mirroring worked too. Also, I personally loved the drip bag coffee and lemon mint tea—they were delicious and made me happy. For eco reasons there wasn’t bottled water in the Room (it seems you can get some by following their Instagram), but there was a water dispenser system where you go fill up yourself, and it was great to have both room-temperature water and cold water. The BALMUDA electric kettle looked stylish too—big plus points. The Superior Double bed was extremely comfortable as well. I want to go to Royal Host next time! Very satisfied!

This is a clean, beautiful, and comfortable Room. The spacious bed is very comfortable, and on clear days you can even see Mt. Fuji. As train and car sounds can be heard nearby, guests who enjoy such ambience may appreciate it. We also thoroughly enjoyed the delicious breakfast, including handmade rice balls, a Japanese-style omelet, Eggs Benedict, Greek yogurt, and more.

The lobby drink service and the take-away drinks available in the lounge were greatly appreciated. You can occasionally hear trains, but it didn’t bother me much. Skincare amenities such as lotion are available at the front desk at check-in. The Room was spacious and clean. The air conditioning worked well, and it was very comfortable. It was also a big help that they turned on the Room air conditioner before check-in. The lychee at breakfast was delicious. The buffet area is small, but it’s not an issue if guests are considerate of each other. I was able to enjoy my meal slowly without being rushed. The international staff also worked very hard. Thank you very much.

We stayed in an ocean-view Room as a family of three. The Room was a good size, and the bed was very comfortable. The unit bath was also spacious. The Hotel was quiet throughout and felt luxurious. The view faced the sea, and at night the lights of the Bay Bridge and yakatabune boats were soothing. The next morning, a stunning orange sunrise rose directly in front of our window, with a sparkling orange line across the surface of the water. We’d love to stay again on a fireworks day. Amazing!

As I did last year, I stayed one night at the Rose Hotel while tidying up my parents’ home. After finishing, I checked in at 3:00 PM. This time again, I was upgraded and stayed in a Room on the 9th floor. I was able to take a relaxing walk around Chinatown and Yamashita Park and do some sightseeing as well—it was incredibly comfortable. The in-Room coffee, made with portion pods, was delicious. Breakfast was a bit busy, but there were no long lines. The food was easy to pick up, and everything I tried tasted great—especially the shumai dumplings and rice porridge. I’d love to stay again.

The Hotel had a soft ambiance with a space resembling indirect lighting. The smell around the water area was slightly noticeable, but everything else was comfortable.

The check-in process was hassle-free, making the stay very comfortable. However, I was bothered by the noise from the neighboring curtain rail.

The location was excellent, right in the middle of Chinatown. Although we didn’t use them this time, there were appliances, pots, and plates available for self-catering, which was very convenient. However, the water pressure in the shower was very weak, and it felt cold during winter.