Shin-Sugita Station × Popular StaysHighly rated for customer service and hospitality at Hotel·Ryokan

The reception and breakfast staff were all very kind. They also kindly stored our luggage after check-out, which was very helpful. Thank you. The amenities were excellent, and it was nice to choose from various types of pillows. The welcome drink had a variety of options that co

The access to Kamakura and Enoshima was excellent, and it was very close to Ofuna Station. The Room was clean, and there were various rental items like smartphone chargers, which were very helpful. Around the Hotel, there were many restaurants and supermarkets, making it very

The cleaning was thorough, and despite this, it has become a favorite Hotel that I would definitely like to visit again. From check-in to check-out, the heartfelt greetings and responses from the Hotel staff allowed me to experience the excellence of a first-class classic Hote

I was very satisfied because the complimentary amenities suited my skin type. The staff were excellent, and since I had some time before check-in, I waited in the lobby and they kindly offered an early check-in. Their explanations were clear, which I really appreciated. It was al

I stayed here for a live event. The large public bath and the variety of amenities were excellent, and I was very satisfied. The late-night ochazuke was delicious! Breakfast was also tasty, and I was truly satisfied. All the staff members were incredibly kind and attentiv

This is my fourth visit. Thank you to all the Kahala Resort staff who always warmly welcome us with a "Welcome back" at the entrance. I use it once a year to heal the fatigue of daily life. This time, we used it to celebrate our wedding anniversary and our son's birthday, a

I stayed for one night with my daughter. The room was clean and spacious, with a separate bath and toilet, making it comfortable. The location was very close to the station, with restaurants and convenience stores nearby, so we had no inconvenience. I actually wanted a multiple n

We stayed to celebrate a family birthday. The view from the window was amazing, and our whole family was thrilled from the moment we entered the Room. The view from the 12th-floor front desk was also wonderful, and the night scenery was truly beautiful. The drinks we enjoyed in the lounge while watching the night view, as part of the Diamond member benefits, became one of the best gifts for our family birthday celebration. The Room had two sinks, and the bathroom had a washing area, which made it easy for me to bathe together with my elderly mother—something we really appreciated. The staff were very kind, and breakfast was delicious; it was a thoroughly satisfying stay. Chinatown is very close by, and we also walked around nearby spots such as Hotel New Grand next door, Yamashita Park, and Honmoku. However, because of the heat, we often returned to the Hotel to rest soon after. Everyone kept saying during our stay that we would like to come back and stay at this Hotel again in a season other than summer. We would love to stay again. Thank you very much.

With Halloween decorations everywhere due to the season, and beautiful fresh flowers in front of the reception, it was truly delightful. The lounge exclusively for guests also had outdoor terrace seating where we could enjoy the pleasant breeze from the harbor in both morning and

We stayed the night before a memorial service in Kamakura. The Hotel is conveniently located near the station, and we also enjoyed exploring around Ofuna Station. The Hotel was clean, the staff greeted us warmly, and they kindly assisted us with the check-in and check-out machines. The amenity bar offered a wide variety of bath salts, which was fun to choose from, and there were many thoughtful touches throughout. Breakfast was delicious as well. We were just talking as a family about staying at Mets again the next time we come for a memorial service.

Everything was well taken care of, and I was able to enjoy a comfortable trip. It was also great that the Hotel is close to convenience stores and the station. When I asked about a nearby bus stop for sightseeing, the front desk staff responded kindly and helped me find it smoo

The entire Hotel has a sense of cleanliness, and I love the space. I also thought the flooring in the guest rooms was nice. The staff at the lobby were calm, friendly, and provided the highest level of hospitality, making my stay pleasant. There are many Hotels I want to stay at

The water provided in bottles instead of a water dispenser was also nice. As for breakfast, the staff were pleasant, and perhaps because there were many female staff members, everything was kept very clean. Although my stay was short, I really enjoyed it. Thank you very muc

The hotel is directly connected to Yokohama Station, making it very convenient, and the staff's service was excellent. The Room was comfortable, and the breakfast buffet was very delicious... everything was excellent. I would definitely like to use this hotel again when I visit Y

As it’s a new Hotel, it was very clean, the Facility was well equipped, and it was comfortable to stay there! I was also very satisfied with the separate roomwear. However, the convenience store is a bit far, and depending on which ticket gate you exit at Yokohama Station, the route can be hard to find.

I stayed at the property to celebrate a birthday. The service from the staff, as well as the room, club lounge, and bar lounge, were all excellent spaces where I could relax and enjoy. During cocktail time, I used the bar lounge and was given a "Happy Birthday" plate along wi

The Room has been renovated and is very clean. A DVD player was provided in advance, and there’s a 50-inch TV with a large screen where I watched my own DVD—Monteverdi's opera "The Coronation of Poppea." It was enjoyable even from bed! The bathroom features ReFa showerheads

If you go expecting a typical business hotel, you’ll be pleasantly surprised by how clean it is! I could watch lots of apps on the TV by logging in, and I was able to mirror my screen as well. Also, I personally loved the drip coffee bags and lemon mint tea—such a nice touch. For

There was a complimentary coffee area and a reading corner behind the reception, and it felt like regular guests were enjoying a relaxed atmosphere. I also had breakfast; as someone who likes Japanese food, I was very satisfied with the buffet-style meal. The Hotel was convenient

Upon arrival, the hotel’s exterior gave a chic impression—subtle yet elegant—and at night, the neon lights at the entrance blended beautifully with Chinatown's atmosphere. The room’s layout and interior design were very calming, allowing us to relax fully during our stay.