Shin-Sugita Station × Highly rated Hotel·Ryokan - 2Page Number

I stayed here for the first time to attend a live concert. The Hotel is directly connected to the station, which was very convenient. There is also a convenience store at the station, so I could shop without getting wet in the rain. The Room was spacious, clean, and comfortable. The refrigerator was a two-door type with a separate freezer compartment. The front desk staff were friendly and welcoming with smiles. If I had to mention one thing, I think it would be even better if the front desk area were a bit larger.

We stayed in a twin Room to celebrate a birthday. The Accommodation had a calm atmosphere, and the Room was comfortable with a generously sized sofa by the window where we could relax. There were several check-in terminals, and when we started using one, a front desk staff member quickly came over to assist us. It also has great access to Minato Mirai, Motomachi, and Chinatown, so we would definitely like to stay again.

I stayed here for an event at K-Arena. It’s a walk from Yokohama Station, but since it’s a bit away from the station, it was relatively quiet, which I appreciated. I arrived at the Hotel at 11:00 PM after the event, and the staff member on duty at that time was extremely kind and greeted me with a smile without showing any displeasure. The room was clean and comfortable as well. It made for an amazing trip. If I have plans near Yokohama Station again, I’d like to stay at Hotel Mets Yokohama.

It’s a short walk from the station, but it felt like a great value and had a pleasant atmosphere. It was small and cozy, which made it very relaxing. Thank you.

The man at the front desk was cheerful and had a wonderful smile. His explanations were easy to understand. The Room was clean and more spacious than I expected, so I could relax. The bath has a small changing area and washing space, but you can reserve it for private use, and the bathtub is large so you can soak and unwind. Even though it was inexpensive and I didn’t expect much, this was a Hotel I was truly very satisfied with.

Although the weather was unfortunate, there was a flat route from Ofuna Station and the bus stop was covered, so we were able to check in without getting wet. Many of the staff were very pleasant, and I was able to relax with my elderly mother. Thank you for preparing non-slip bath mats and a shower chair in advance. I also found the room temperature settings and the firmness of the bed mattress to be just right for me, making my stay very comfortable. I would like to stay again. Thank you very much for your hospitality.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful to have enjoyed a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to leave a message, please allow me to share a few requests for improvement here. In my past stays I have been assigned Room 804 or Room 604. In both rooms, the air-conditioning cooling temperature is limited to 23°C. This may not be an issue in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops and the cooling at 23°C was not very effective, making it uncomfortably warm and difficult to sleep. I understand the intention to reduce utility costs by narrowing the selectable temperature range and adjusting outdoor unit output; however, if that results in guests having to endure an uncomfortable room temperature, I believe it should be reconsidered. If possible, I would appreciate it if guests could set the temperature down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set as low as 20°C. Next, regarding the TV: in every room I stayed in, Channel 5 (TV Asahi) does not appear on the program guide display, which is quite inconvenient. I would appreciate it if you could change the settings as soon as possible. I apologize for raising such detailed points like a nagging critic; aside from these matters there are many excellent aspects of your property. As I would like to continue staying with you in the future, these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

From the hospitality and Facilities to the location and access, everything made for an exceptionally comfortable stay. They stored our luggage before check-in, and after check-in they carried it to our Room and guided us there—an especially appreciated service for elderly guests. We also received discount vouchers for Jukei Hanten, plus free-shipping tickets as a guest benefit, so we enjoyed both buying souvenirs at a great price and heading home hands-free. From the Room we could see Chinatown; the bathtub was generously sized; and there was an ice machine and water dispenser in the hallway, which made it easy to enjoy spending long hours in the Room without getting bored. Right in front of the Hotel there is also a stop for the paid bus to Haneda Airport, making access very convenient. I would love to stay again. Thank you very much.

Excellent value for money. The Facility is new, and the Room is spacious, so I had a very comfortable stay. It’s a 5-minute walk to the station, with plenty of places to eat nearby and a convenience store as well—an ideal location.

I stayed here after a live event. It was my first time staying at an APA Hotel, and I was more satisfied than I expected! The check-in guidance was outstanding—far better than any other Hotel—so it deserves more than five stars. The Room was very clean, and the services were clearly explained as well; it really felt guest-first. Check-out was also super easy—I just returned the key and could leave right away. I will definitely stay at an APA Hotel again next time!!!! Thank you very much!!

This is my favorite Hotel in Yokohama. The interior is truly beautiful, and the Room was spacious, clean, and comfortable. The Minato Mirai view is like a painting. Everyone at the front desk was gentle and courteous, which made me feel very welcome. Thank you for the wonderful Room. We didn’t add breakfast this time, but the room service curry was outstanding. The restaurant is great too, but enjoying a meal in the Room while relaxing and taking in the night view feels like a real luxury. I had a wonderful stay. Thank you very much. I will definitely return.

I stayed here once last year as well. This time, I stayed again to attend the same event in Shibuya. Minatomirai Line Bashamichi Station is right in front of the Accommodation—I didn’t realize it before (lol). Last time I kept going back and forth to Sakuragicho Station. This time I used it properly. With the direct express, it’s about 45 minutes? I got back before 11 p.m., and since it’s close from the station exit, I felt safe. Thank you for assigning me a higher-floor Room. Maybe because it was a weekday, I was able to stay at a good price, which really helped. The bathroom area and the Room were both clean, and the service was great—the female front desk staff were very pleasant. I’d definitely like to stay again.

It was close to the station and the building was beautiful. The bath water was also very good. I was grateful to be able to use the bath on the floor near the bath. The location of the outlet next to the bed was hard to find, so it would be helpful if there was a mark somewhere. Day use was good, but I also wanted to stay overnight.

I stay at Business Hotels fairly often, and this time I chose the Richmond Hotel. It was even closer to the station than described on the Reservation site (using Kannai Station), which was very convenient. Above all, every staff member at reception was excellent and made me feel welcome. Their greetings and service attitude were great, and the in-room Facilities were clean and well maintained. I was also personally satisfied with the amenities. This is a Hotel I would like to use again. Thanks to such a pleasant stay, my trip turned out great. When staying in Yokohama, I will definitely return.

It was a reunion with colleagues from my first job after 30 years. We enjoyed the beautiful night view, and in the morning we woke up to the sunrise over the sea. The half-board dinner was delicious, featuring plenty of fresh vegetables—perfect for women—and there was a great variety of desserts, which felt like an excellent value. For breakfast, they also had whitebait with grated daikon and grated yam, so even though we kept saying it was healthy, we ended up eating too much. Thank you very much. It would be even better if there were a large public bath.

I stayed here for a hospital visit and a temporary move away from home. I plan to return in a few years, so I will continue visiting the same clinic. The location is excellent, with easy access to buses, the subway, and JR lines. The night view was amazing—I could see cruise ships at Osanbashi Pier and the Red Brick Warehouse nearby, making for a wonderful evening. I will stay here again on my next hospital visit. I only interacted with staff at the front desk, but their service was very satisfying.

This was a very modern and comfortable Hotel, close to the station and located right in Chinatown. The service felt compact but more than sufficient. There were no excessive facilities or services (a large public bath, lobby space, views, room service, tea other than the in-room mineral water, skincare-type amenities, etc.), but everything we wanted was available: a later check-in time, accommodation for groups of four or more, luggage storage after check-out, a spacious bathtub separate from the toilet area, a cafe lounge where you can get light meals until late, guest rooms without any sense of crampedness or noise issues, and overall cleanliness. We had a very comfortable stay. The mist sauna that’s one of the highlights was wonderful—so relaxing. I’d honestly come back just for that. However, perhaps because it’s popular, it was hard to book the sauna if your time at the Hotel is tight. It was also a bit disappointing that this wasn’t mentioned at the time of Reservation. Without a Multiple Night Stay, we wouldn’t have been able to use it. Breakfast was delicious and we were happy with it (the tea was great too), but if you have a Multiple Night Stay please note that the menu is simple and feels mostly the same each day. (It was so good I didn’t mind at all.) It was also disappointing that kids could no longer choose their toy from the children’s menu (they seemed to be looking forward to it). Overall, we were very satisfied with our stay. We’d like to stay here again when visiting Yokohama. Thank you!

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

There is a convenience store right downstairs, which is very convenient. When I asked questions about things I didn’t understand, they answered politely. The Room was also very clean, and I was able to relax. If I have something to do nearby again, I would definitely like to stay here again.

Great location close to the station, and all Facility were excellent. We had a very comfortable stay. Thank you.