Ninomiya Station × Highly rated for customer service and hospitality at Hotel·Ryokan

About once every 1–2 months, when I come to Kanagawa on business, I stay here every time. The bed is spacious and very comfortable, the bathroom facilities are new and clean, and although it’s close to the station, it’s not noisy—those are the reasons I like it. I also appreciate that not everything is overly systematized. The relaxed, unpretentious atmosphere is great too. So thank you again for this stay. I’ll be back again.

Located about an hour from Shinjuku and easy to reach, yet once you step inside, a beautiful, nature-filled garden unfolds and makes you forget everyday life in an instant. The Room was also wonderful—said to be a favorite of Hayao Miyazaki—with thoughtful details throughout, from the view from the round in-room bath to the uniquely textured corridors, creating a truly charming atmosphere. From arrival to departure, the staff’s warm hospitality and attentive care made our family feel completely at ease, allowing us to spend a very comfortable and happy time.

This time, I stayed in a Single Room on the 9th floor. The bed was spacious enough, and by borrowing a free blanket, I was able to stay comfortable without lowering the Room temperature too much. I’m grateful to the housekeeping staff who always keep everything clean and to the service staff for their kind hospitality.

Traveling with kids, we really appreciated having futons in a Japanese-style Room. The kids’ area also had crane games, capsule toy machines, and a ball pit. The bath was amazing—we didn’t even have time to enjoy the manga corner... We had such a great time that we wanted to extend our stay. We were also very happy with the 11:00 check-out time. We’d love to stay again as a stopover on our trips. We were satisfied with the Facility, and all the staff provided excellent service. Just one downside: Our Room was right in front of the smoking room, and our child didn’t like it.

We made another wonderful summer memory. The service, the cleanliness of the Facility, and the meals were all excellent. We would love to stay again. Thank you very much.

Online Reservations made check-in and check-out smooth, and the front desk staff were very helpful. In addition to a table power strip with USB ports, there was also a desk lamp with wireless charging, which was very convenient. The Room was spacious, and the bathroom fixtures—including the bathtub—have been renovated; I’d love to stay again.

Thank you for your kind assistance during my late-night check-in. I would love to visit again. Next time, I plan to arrive earlier and enjoy a more relaxing stay.

I stayed here for a business trip last time, and this time I used it for sightseeing in Shonan. The Room was a bit small but sufficient—clean and odorless, which was great! The bath and sauna were also clean, and perhaps because it was a weekend stay, there was even a heat wave service in the sauna! It was absolutely amazing! The drink bar and ochazuke service were excellent—I even had seconds of the ochazuke. I would love to stay here again.

Despite the reasonable price, there was nothing inconvenient at all.

It was a stay for seniors, but we had a satisfying experience.