Kuroiso Station × Stays Popular For Snow-View BathsHighly rated Hotel·Ryokan for Onsen and bath

The property is fully equipped with all the amenities and supplies you could need—there was almost nothing we had to bring from home. The hot spring was amazing; I enjoyed it so much I soaked five times. We ordered both dinner and breakfast, and the ingredients were excellent—the sukiyaki for dinner and the bread at breakfast were outstanding. The dog run is spacious, covered with wood chips, and gentle on dogs’ paws, which was great.

I booked a one-night stay with breakfast included. Both the room and the baths were very clean. Even though the baths are available 24 hours a day, they were impeccably maintained, which really impressed me. I used the open-air bath and the hinoki bath, and they were wonderful. Skincare items and makeup remover were also provided. Breakfast was delicious as well. Since it’s easy for meals to become unbalanced while traveling, I really appreciated a vegetable-rich breakfast. One of my companions was celebrating a birthday, so I requested a dessert plate, and they prepared a truly lovely one. The staff were very kind, and it was a pension with outstanding hospitality. Thanks to staying here, our trip to Nasu became even more enjoyable. I’d love to stay again. Thank you very much.

This was our first stay as a couple with our dog. From the moment we arrived, the owner and all the staff welcomed us with thoughtful care and warm smiles, and any tension quickly melted away, leaving us feeling at ease and at home. We were soothed by the free-flowing natural hot spring Onsen in our room, and enjoyed the calm retro-modern atmosphere throughout the property that felt like stepping into an anime or fairy-tale world. While savoring outstanding, healthy, locally sourced cuisine, we could almost feel impurities gently leaving our bodies and energy returning. We were able to truly relax both body and mind. We will definitely be back.

The view from the room was amazing. (The windows were so large that a lot of sunlight came in, so even in October it was hot and we turned on the air conditioning.) The open-air bath was spacious, and we could really relax. We also appreciated the complimentary ice pops and fruit vinegar after bathing! The food was delicious, and we especially liked the broth in the matsutake mushroom and pike conger eel dobin-mushi. The beef cooked on a ceramic plate was a bit tough for my 84-year-old mother (we should have taken it off a little earlier). The staff’s polite service was also very pleasant. If I had to mention one downside, it would be that there wasn’t a beer vending machine.

We stayed here on a family trip to celebrate my husband’s 70th birthday. The room was more than spacious enough, and the furnishings were lovely. The in-room bath was also very large, and with the windows wide open it felt like an open-air bath, so we could soak and relax at our leisure. The food was delicious across the board, but the salt-grilled ayu (sweetfish) and the wagyu beef fillet cutlet were especially outstanding. One member of our party has allergies, and they asked for details in advance and prepared alternative dishes for the items concerned, so we could dine with peace of mind. After letting them know about the birthday celebration, they were very considerate regarding both the dining setting and menu, and staff members also offered congratulatory words—my husband looked truly happy. We were able to unwind completely throughout our stay, making it a wonderful celebration. Thank you very much to all of the staff.

Thank you for taking care of us again in a Room with an open-air bath. The Room has beds, and at the back there is a spacious armchair where you can sit and relax while looking out at the garden. I was able to unwind there, enjoying tea and reading quietly. With the beds, it was also easy to lie down and rest right away, which gave me a reassuring sense of comfort. Last time we stayed over New Year’s with family, but this time it was wonderful to enjoy the garden as it shifted from summer into autumn while soaking in the open-air bath in the Room. Sanraku is also well known for its baths; in particular, the open-air baths are highly recommended, as you can feel even the natural breeze and soak amid beautiful mountain scenery. As for the cuisine, there has been a change of head chef, bringing a fresh new approach. While maintaining Sanraku’s original attentive Japanese cuisine that highlights seasonal ingredients, I could sense new ideas being introduced. Dishes were served freshly prepared, and it felt clear that great care is taken so guests never grow tired of what is offered. Our attendant provided detailed explanations of each dish and showed wonderful hospitality. An attendant who had looked after us previously also took the time to speak with us. The front desk and welcoming staff remembered our previous stay as well, making this an Onsen Ryokan where you can truly relax with peace of mind. I sincerely hope that such a hospitable Japanese Ryokan will continue its history for many years to come. As an IKYU Diamond member benefit, we received half a bottle of wine as well as shopping vouchers—great value tickets that could be used both for drinks at meals and for souvenirs. This is a Ryokan I would love to visit again.

From the entrance, the lobby feels very luxurious. The room lighting was quite dim, and I wished it were a bit brighter. There was no in-room safe for valuables; when I asked, I was told the front desk could hold them. Honestly, I felt a little uneasy leaving my wallet and cards in the room. Each room has its own bath, so the public bath was not crowded. The milky white sulfur hot spring was wonderful. Dinner blended Japanese cuisine with French elements; it looked beautiful and tasted excellent. The recommended sake was truly delicious—when I looked it up later, I found it is rare and difficult to buy as an individual. It was a bit more expensive than what you typically get at a ryokan, but it made sense. Breakfast featured many small dishes lined up beautifully, and everything was delicious—I was very satisfied. In the lobby lounge at night, we enjoyed alcohol and snacks. Being able to choose cocktails as well as beer and wine was a big plus. In the morning, we relaxed with after-breakfast coffee. Those looking for traditional Japanese ryokan hospitality may find some aspects lacking (for example, no help carrying luggage to the car or send-off after checkout), but for anyone seeking great food and exceptional hot springs water quality, this is a very satisfying place to stay. I would love to stay here again.

It was my first time staying at an all-inclusive Hotel, and I was truly impressed by how outstanding and delicious the food was. The staff were also very helpful and responded quickly to any questions, which I really appreciated. I would like to visit again during the autumn foliage season.

We stayed in one of the few Rooms with a private open-air Onsen bath. The interior was very stylish and lovely! Because it’s not a large Facility, we rarely ran into other guests. The staff were also very friendly and made us feel at home. The meals were more than satisfying for us as a couple, and hot dishes were served at just the right time so they wouldn’t cool down. We’ve visited many Onsens, but the milky Onsen here felt so wonderful that we’d love to soak in it again. We were truly impressed to have found such an excellent Accommodation where we could fully enjoy the Onsen!

I stayed for two nights after a long time. On the second night, I had the “Shinpu” course dinner at the restaurant. The food and service were excellent when I visited before, and that memory stayed with me—this time was just as satisfying. The dishes were truly delicious and outstanding, and the service was also impressive with wonderful hospitality. Maintaining such high quality in both cuisine and service must take great effort, but thanks to you, I was able to make another great new memory. Thank you to the chef and all the staff. Thank you as well to everyone outside the restaurant. I would love to stay again.

Because the property is operated by a small team, there were a few minor things I noticed, but the meals were delicious and served in just the right portions, and I was able to enjoy the bath to my satisfaction with a Reservation. I’d love to come back in autumn to see the fall foliage.

The bath was excellent. The staff were very courteous, and I would like to stay again. If I had to mention one drawback, there are many stairs, so I would appreciate a ramp.

We stayed for one night with my daughter’s family, our grandchildren, and our Chihuahua. The Room was clean and spacious, and the kids and our Chihuahua were running around happily!! We were very satisfied to enjoy a BBQ on the covered terrace without worrying about the weather. Breakfast arrived warm in the delivery box, so we could eat right away—and it was delicious! The bathroom was also spacious, and we all enjoyed it together. Unfortunately, it rained so we couldn’t use the dog run, but we’d love to come back and try again! We’ll definitely stay again as a family.

We stayed as a three-generation family of six. Since it was the Obon holiday period, we expected crowds everywhere, but unlike a Hotel, it was much quieter than we imagined and we were able to relax and enjoy a truly wonderful time. The interior has high ceilings and feels very open, and it was spacious enough for six adults to stay comfortably. Because of the typhoon, it got so chilly at night that we turned on the heater, but the air conditioning worked well and kept us comfortable. The Onsen was also delightful, and the beautiful greenery visible from the window was very soothing. This time we ate out for dinner, but next time we’d like to use the hot plate and enjoy cooking together indoors. (One of us doesn’t like insects, so we’re glad we didn’t do a terrace BBQ. There were no bugs inside.) We also really appreciated having a washing machine (with dryer function) and detergent provided—it was extremely helpful when we suddenly needed to do laundry. Our parents were very happy as well and are already saying they want to come again, so we would love to visit again. Thank you so much for such a wonderful stay!!

First time visiting. All the staff were kind and courteous, and check-in was quick, so we were able to get into our Room early and relax. The steak and roast beef set meal brought to our Room was very delicious. In the morning, we also enjoyed breakfast, including egg dishes such as a tasty omelet. The large public bath and open-air bath felt too hot for me. Even the indoor bath somehow felt a bit hot as well. There was also a sauna and cold plunge pool, so we were able to enjoy the Onsen. Although the facilities are old, they are well maintained, and we could feel thoughtful attention to detail everywhere.

From the warm welcome by the staff to their guidance at mealtimes, everyone was very kind. The meals were beautifully presented and delicious—we were completely satisfied. Also, the Onsen water in our Room was wonderfully soft and felt great for the body, so we ended up soaking many times. Thank you for a wonderful stay.

I’ve stayed here several times. The Room is wonderful—clean, comfortable, and easy to use—and the view is amazing. The Hotel staff provide exceptionally high-quality service, making it a very relaxing place to stay. The dinner and breakfast buffet are outstanding; everything is truly delicious. It’s far beyond typical buffet food! This time as well, the staff provided memorable service, and I’m truly grateful. I will definitely come again. Thank you very much.

It was a wonderful, very comfortable Accommodation. The Room layout and atmosphere were excellent, and simply gazing at the forest view from the window was soothing—I lost track of time. The in-room Onsen was easy to use, and the water temperature was perfect whenever I bathed. The staff who assisted us were also wonderful. The meals were delicious, and the portions were just right. I would love to stay again in a different season.

I stayed here on a solo trip as a treat for myself. From the moment I arrived, I was comforted by the staff’s warm and attentive hospitality. The meals were packed with fresh vegetables, with generous portions—I was completely satisfied. On top of that, the all-you-can-drink option, pre-dinner snacks, and dessert service made it a truly pampering stay. I was so full after dinner that I unfortunately couldn’t eat dessert, but next time I’d like to plan my appetite better so I can enjoy it. Even when we drove past the Hotel on our way out, the staff waved to me with big smiles, and it left me feeling warmly happy—almost to tears. Next time I’ll come with my family. Thank you for such a wonderful time.

I look forward to every stay. I can relax in the Room with my pet, and with in-room dining, there is more food than I can finish. I’d love to visit again during the New Year holidays!