Around Nokonoshima Island × Highly rated for customer service and hospitality at Hotel·Ryokan

It’s a short walk from the station (bus stop), but I think it’s an easy distance to walk. The Room had everything we needed, and it was wonderful that drinks and light snacks were available until 10:00 pm. The snack cakes were delicious. All the staff were courteous and helpful, so we had a very pleasant stay. Thank you very much.

It was very convenient for getting around, as it’s close to the station. Tenjin, the main downtown area, and the airport are also nearby. You can even walk to Canal City through the covered shopping arcade, so it was fine even in the rain or at night. The Hotel staff are always at the counter and greet you every time you pass by—they’re kind and helpful. I also asked them to arrange a taxi; there were a few minor Japanese mistakes (perhaps because the staff member on the internal line was a foreigner), but everything was understood without any issues and they handled it politely. Amenities are neatly arranged in front of the elevator for self-service. In the Room, there were cleansing oil, toner, emulsion (lotion), and hand & face soap—more than enough unless you’re particular about brands. During my Multiple Night Stay, when I put out the sign saying cleaning wasn’t needed, they left towels, nightwear, coffee, etc., outside my door. I really appreciated that. The Room was clean as well. Something I dropped rolled under the bed so I reached in to pick it up—there wasn’t even any dust on it, which honestly surprised me in a good way. Overall, I was very satisfied with this Hotel and would gladly stay again.

I had only known Hotel Okura Kobe, but since this was my first trip to Hakata, I chose Hotel Okura Fukuoka. The service and housekeeping were excellent, and access from the Shinkansen station was easy to understand and very convenient. As someone unfamiliar with the area, I truly appreciate the female staff member who kindly showed me on a map where to find delicious ramen and answered my questions with a smile. It immediately put me at ease, and I felt glad I made this Reservation. I couldn’t stop by the basement brewery due to time constraints, but a male staff member also kindly informed me that I could buy beer at the shop. Having stayed at inexpensive Business Hotels near stations before, I was reminded how valuable local tips and guidance gained through genuine conversation can be—and how they become part of your travel memories. To everyone at Hotel Okura Fukuoka, thank you for giving me such wonderful memories.

It was my first stay in a while. Last time, it was shortly after the opening. The Room was clean and comfortable. I think it would be nice if there were a cold bath in the large public bath.

I chose this hotel for my first trip to Hakata because it has convenient access from Fukuoka Airport, is close to the station, and has a large public bath. All of the staff were polite and kind. I had sent my luggage ahead of time, and they brought it to me at check-in, and when I accidentally left without my card key, they handled it with a smile. The Room was spacious and very clean. There were separate slippers for the public bath and disposable slippers for use in the Room, which helped me relax. There were also plenty of restaurants and food stalls nearby for dinner, making it easy to get around at night. It was a very satisfying trip.

This was my third stay, the first in several years. I was truly impressed by the staff’s warm smiles, thoughtful and professional attention to detail, and outstanding hospitality that feels personal to each guest. Thanks to them, I enjoyed a comfortable 3-night, 4-day stay. All of the meals were delicious—the Japanese and Western breakfast options, sea bream chazuke, and the shabu-shabu dinner course. The portions were just right as well. I especially appreciated being able to enjoy everything in my Room. The drink service in the lounge and other touches were also very well considered. The Room was cleaned thoroughly down to every detail, making my stay very pleasant. I’d love to visit again before the new outlet opens next year (while Reservations are still available). Thank you very much for everything.

We stayed in a Premier Twin Room for three people. It was compact but very functional and easy to use, and it felt new and clean, so we had a comfortable stay. [What we liked] - The shower and hair dryer were ReFa; the shower mist in particular felt amazing. - The bath and toilet were separate, which was very helpful for three people. - The bed had a wonderfully soft, springy feel and was extremely comfortable. The pillow height and firmness were just right, so I slept soundly. (I often struggle to find beds or pillows that suit me, so I was impressed!) - There was a Nespresso machine, and the cups and saucers were stylish—enjoying delicious coffee in the Room was a treat. - A convenience store is nearby, which is handy. It’s also just two stops from Hakata with great access; if you go through the commercial complex connected to the station, you can get there with almost no time spent walking outside. (It was a hot day, so this really helped.) - Although it faces a main road, the hotel interior was very quiet. - I called the front desk with a question late at night (and felt bad about it), but they responded kindly and politely. I’d definitely like to stay here again next time I visit Hakata!

Despite being in the midst of Tenjin’s urban bustle, I was able to spend a serene time that felt like a different world. I was highly satisfied with everything from the hospitality and Facility to the amenities and dining. This stay reaffirmed for me the essential value of Hotel service: forgetting everyday life, relaxing, and recharging for tomorrow. In particular, the “perfectly balanced sense of distance” in the service throughout the Hotel and the pleasantly unpretentious atmosphere were truly comfortable. As one of Fukuoka’s premier luxury hotels, it isn’t an experience I can have often, but it left a lasting impression and is a Hotel I would love to stay at again someday.

This Hotel was clean, and the staff were courteous. I had a comfortable stay without being bothered by noise in the Hotel. I will stay here again next time.

The fresh Itoshima vegetables, the wide variety of dishes, and even eel rice available from the morning made the kids absolutely delighted. It was a truly enjoyable breakfast buffet. I’d love to stay here again.

The Room was very clean, and since it overlooked the river, the view was excellent! The first floor features a lovely European-style interior. The restaurant has large windows, creating an open and airy atmosphere! Although it’s close to the downtown area, it’s in a quiet location. We were very satisfied!

Thank you very much for your kind support again. The next time I stay in Hakata, I will definitely book with you again. Thank you.

The service and the POLA amenities were truly excellent. Unfortunately, many overseas guests may not use the air purifier. When I tried to use it this time, there was a blue straw between the unit and the wall. There was also dust, which was disappointing. There was towel lint on the shelf above the toilet. It was disappointing, especially since Richmond had been recommended to me.

Conveniently located near Tenjin Station with easy access from the airport and Hakata Station. Nakasu is just a quick taxi ride away, and because it’s a bit removed from Nakasu, it’s quiet at night. The bathroom has a washing area, so I was able to relax. Amenities are not provided in the Room and are available at the front desk. Since there is a larger bathtub, it would be even nicer if bath salts (Onsen-style) were included among the amenities. Like many Hotels these days, there was no daily sheet change or Room cleaning. Breakfast was good with local ingredients, but for a Multiple Night Stay I wished there were a few more menu options. Also, it would be nice to have paper coffee cups so guests can take coffee from the breakfast area back to their Room.

We were completely satisfied with the location, price, and service.

This was my first stay, and the hotel’s convenient location near the station, the late-night curry, and the excellent breakfast were especially appreciated for a business trip. It’s also close to Nakasu’s yatai food stalls and Tenjin, making it easy to get a feel for the local atmosphere—great for conversation topics during business meetings.

The Facility and bedding are clean, and the staff are very helpful. They kindly accommodated our additional requests, which allowed us to enjoy a very satisfying stay.

As always, we had a relaxing stay. No matter how many times we visit, the service from the front desk and restaurant staff is consistently excellent. I would also like to express my sincere gratitude to Mr./Ms. Y from the reservations team for kindly accommodating our various requests in advance. We will stay again.

The location is practically Tenjin (nearest station: Akasaka), making it convenient not only for the office district around Nakasu and Hakata, but also for shopping areas like Tenjin and Yakuin, as well as academic neighborhoods such as Nishijin. Whenever I end up staying in Fukuoka on short notice, I always rely on this Accommodation. My stays in Fukuoka are usually packed and physically demanding, but it’s reassuring that there are Rooms with separate bath and toilet and a bathtub where you can stretch out your legs. On top of that, the 12:00 checkout Plan is available, so I can comfortably stay out late entertaining clients. That said, I oversleep every time and still haven’t made it to breakfast—but that’s just part of the charm. Next time I stay, I plan to fully enjoy breakfast as well.

I was also working remotely during my stay, and I truly appreciate your consideration regarding the cleaning schedule. The Room layout was ideal for remote work as well. Also, some Business Hotels recently have very small closets, but yours had ample space and was perfect for a Multiple Night Stay. Thank you very much.