Around Utsukushigahara Plateau × Stays Popular For Snow-View BathsHighly rated for customer service and hospitality at Hotel·Ryokan

From the moment we arrived until we left, the hospitality was truly wonderful and deeply impressed us. The proprietress quickly remembered my daughter’s name and even came to greet us at dinner, and the staff who served our meal had such warm smiles. We thoroughly enjoyed the delicious food. We were also able to relax and fully enjoy the Onsen. I was happy that we could take a photo with the proprietress when we checked out. We would love to visit again, and we appreciate your continued hospitality.

This was an Onsen trip with my mother and two daughters. Overall, both my mother and I were very satisfied. The price is not cheap, so it goes without saying that the Facility, amenities, and meals were excellent, but above all, the staff’s attentive service and thoughtful hospitality were outstanding. The bath in our Room was wonderful, and we also enjoyed the large public bath that switches between men and women in the morning and at night. The Onsen is sulfur-rich and warmed us up thoroughly. If we have the chance, this is an Accommodation we would definitely like to visit again.

We were able to stay at Kashiwaya again this year as a family, and we had a truly wonderful time. With only a few Rooms, we hardly ran into other guests even in the baths, so we could quietly enjoy the excellent waters of Bessho Onsen. The meals are gently seasoned and make the most of local ingredients, and no matter when we visit, it’s a mysterious Accommodation where we always sleep soundly at night. We look forward to visiting again.

Lately, even the most luxurious Accommodations have felt a bit lacking, so I’m truly grateful to have found such a perfect, deeply soothing Accommodation. I don’t have the words to fully describe how wonderful it was, but I received exceptional hospitality, felt completely relaxed, and was detoxed both physically and mentally. Without a doubt, this is a top-class Accommodation. I wholeheartedly recommend it.

Both the entrance and our Room were clean, the meals (and sweets) were delicious, the Onsen was very relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. The dining area also had plenty of space between each group, so our child quietly focused on eating. In addition, you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze… When we checked our answers for the puzzle, the front desk staff kindly assisted us, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to write one this time. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.

This was my second stay, and once again I was reminded what a truly wonderful property this is. All the staff are always smiling, quick to help, and courteous, making my stay comfortable again this time. The Onsen was exceptional—not only the quality of the water, but also the spotless interior and beautiful views made it a perfect time to unwind. And as a Dormy Inn fan, I thoroughly enjoyed the post-bath ice pops and probiotic drink at the relaxation area, as well as the famous “Yonaki Soba,” all just as delicious as ever. Whenever I stay in Matsumoto, I will definitely choose this place again!

Arrived tired... The natural Onsen bath was wonderful! The staff's courteous service was very helpful. I also enjoyed the soba noodles for breakfast.

Just as the Reviews said, I felt truly at ease thanks to the well-maintained, spotless Facility and the sincere support from the staff. It was a stay by Japanese people, for Japanese guests. Thank you very much.

We stayed over a three-day weekend and were very satisfied with both the Facility and the service. It turned into a last-minute trip and we made our Reservation on the day of our stay, but this Ryokan was more comfortable than the Accommodation Fee would suggest. Meals: Breakfast featured a wide variety of dishes made with local ingredients. Everything was delicious. Room: The Room was clean and spacious enough for two people. Being able to replace the hand towels was a small touch, but I really appreciated it. Baths: We bathed twice, morning and evening. We were grateful that we could Reserve a private bath by phone before check-in. Every bath was very clean; none were particularly large, but they felt calm and relaxing. Because the shower water was also Onsen water, the water pressure was weak, but it didn’t bother me much. Inside the Accommodation: Every staff member greeted us with a smile whenever we passed by. We also enjoyed how much there was to see—there’s a pond inside, as well as a beautifully maintained courtyard with an ashiyu (footbath). Since I don’t often buy souvenirs at a Ryokan, I’m glad I could purchase cider made at the on-site winery.

It was wonderful to experience the atmosphere of a Swiss Hotel. We were glad we could reserve the bath for private family use, and we were able to use it without any waiting time.

We stayed here as a couple on a trip to Matsumoto. We made a Reservation at this Hotel because we were looking for a guest Room near Matsumoto Castle with an open-air bath and private dining. It was close to the castle, and we arrived without getting lost. Both the building and the Room were very well cleaned and felt spotless. The view from the Room was also great. We enjoyed our meal in a private room, and everything was delicious. We chose the dining Plan for guests aged 50 and over, and the portion size was just right. Since there aren’t many shops nearby, we bought drinks from the vending machine inside, but there was only one machine, so the selection was limited. Overall: 5 stars. I usually buy towels with the Hotel name when I stay somewhere, but I forgot this time—so when we visit Matsumoto again, we’ll be happy to stay here again.

The large public bath was clean and very nice.\nWe enjoyed the well-equipped recreational area on the first floor, including table tennis.\nWe were satisfied with the service.

We stayed here as a couple in our early 50s. The Accommodation was spotless down to every corner, and we had a very comfortable stay. [Room & Bath] The Room with an open-air bath had truly breathtaking views, and we enjoyed the bath three times—after arrival, before bed, and again the next morning. The water temperature was a little on the lukewarm side, so it sometimes felt slightly chilly if we stayed in for a long time, but it was still very relaxing. We also appreciated the spacious wash area with a large mirror, which made getting ready in the morning very easy. [Dining] For dinner, we had the “HAKKO Yaki-Shabu Course.” The main yaki-shabu was exquisite—the meat practically melted in our mouths! The shiitake mushrooms and fried potatoes were also delicious, with carefully crafted flavors you wouldn’t normally get at home. We were fully satisfied all the way through to the ochazuke to finish and dessert. For breakfast, we enjoyed the “Onigiri Bento” while taking in the wonderful view. The portion size was slightly modest, but it was just right for us as a couple. The piping hot roasted green tea was rich and very tasty. We were also delighted by thoughtful touches such as complimentary mineral water—this is a wonderful Accommodation where we would definitely like to stay again. Thank you very much.

It was a charming Accommodation full of character. From the moment we stepped inside, it had a comforting atmosphere. The staff responded to our questions thoroughly, so we were able to spend the night feeling at ease. Breakfast was plentiful, but delicious, and we finished it all.

My wife, son, and I traveled from Nagoya with our dog. We followed the navigation via the Chuo Expressway, got off at Azusagawa IC, and after that there was almost nothing along the local roads—no gas stations—until we finally found one near the Accommodation. After arriving, we presented our dog’s various certificates at reception to check in. The staff were very kind. The first place we were shown was the café lounge: unlimited soft drinks, ice cream, and even alcohol (as much as available?!). There were also 4–5 kinds of dog treats prepared, which felt like a great perk for guests. Next to the café lounge there was also a pet shower room. What surprised me was that other guests also said they couldn’t smell any “pet odor,” and I hadn’t noticed it either—it really didn’t bother us at all. However, the smoking room is located around the center of the 2nd floor, and the cigarette smell inside that room was… quite strong. This time we stayed in a Japanese-style room because no Western-style rooms were available. At reception we were told that if our dog soiled any bedding we would be charged a cleaning fee, so we put our dog in diapers. Thanks to that nothing got dirty—but in an unexpected twist, my son got a nosebleed and stained the sheets. We weren’t charged anything, but I’m very sorry about that. Changing topics: Both dinner and breakfast were buffet style. For dinner we could choose 17:30 or 19:00; for breakfast 7:00 or 8:00. Everything was satisfying overall; alcoholic drinks are available for an additional charge. The bath is an Onsen open from 15:00 to 22:00, and in the morning from 5:00 to 10:00. There is an outdoor dog run with facilities and a washing area, plus towels for wiping paws. There is also an indoor one on the second floor. Stepping outside into such clear air helped me forget about work for a while, and we made wonderful memories with our dog and family. We’d love to come again! On the way back we headed toward Okaya IC on local roads before returning to Nagoya; from this Accommodation to Okaya IC the roads were well paved, and there are places like Suwa Taisha Shrine (Suwa Grand Shrine), Utsukushigahara Highlands (Plateau), roadside stations (Michi-no-Eki), etc., so it’s easy to make stops along the way. The route on our way there wasn’t as convenient—so next time we’ll come via Okaya IC. To Oedo Onsen Wanwan Resort Shinshu Ueda Team: Thank you for giving us such great memories.

As I’ve gotten older, I’ve stuck to buffet-only meals and just picked what I like, but this time we had a traditional Ryokan dinner. It was wonderful. I used to think kaiseki often includes many dishes you could do without, but everything was delicious. The Room was exactly what you’d expect for the price, and it was kept very clean. Best of all were the Onsen baths available 24 hours a day and the staff’s hospitality. Their thoughtful attention goes above and beyond in every detail and makes you feel truly comfortable. My wife isn’t fond of large public baths, but she loved being able to use the bath at any time during our stay (with a maximum of 12 Rooms), so she went many times when she thought she could have it to herself and was very satisfied. We were also extremely pleased with the staff’s considerate service throughout our stay.

I chose this place for the baths. Just like in the photos, it had a charming, traditional atmosphere. The Facility itself was clean but old, with an old-fashioned doorknob where you insert a key. The lighting at the sink was also far too dim. Meals were served in a private room, so even as a solo guest I could relax without feeling self-conscious. Aside from the man at the front desk, all staff were very polite. The young staff at the dining area were also pleasantly earnest, and I felt more at ease than with overly seasoned service.

We stayed as a family of four, and the kids were thrilled—they’re already saying they want to come again in winter. The meals were delicious and more than we could finish, so we almost felt bad leaving any. Drinks were all-you-can-drink, and the ice-cold draft beer was fantastic. The kids also enjoyed making their own original drinks. We also loved being able to enjoy the free-flowing Onsen anytime, and went in many times. Unfortunately, the weather wasn’t great so we couldn’t see the stars, but next time we’d like to come back specifically to enjoy the starry sky.