Around LaLa Terrace HARUMI FLAG Shopping Mall × Highly rated for dining at Hotel·Ryokan

Following our stay during the March equinox holidays, we stayed with you again for the September equinox holidays. We booked connecting Corner Suite and Comfort Suite Rooms. With just one door between the two Rooms, communication between grandma and her grandchild improved dramatically. The Onsen in such a prime Ginza location was exceptional—grandma enjoyed it so much she went in three times. Breakfast was beautifully presented, which lifted our spirits, and everything was delicious. We will be back again.

It was very convenient, as we could walk not only to Ginza but also to Tokyo Station (a bit far, though). We also appreciated the amenities such as Sekkisei, and being able to enjoy YouTube and more, so it was nice to relax comfortably at the Hotel even after sightseeing. However, one disappointing point was that when we accidentally dropped the bed throw and happened to see the underside, there appeared to be an old bloodstain that looked like it had been there for some time.

We stayed for two nights while sightseeing in Tokyo. Everything was very clean, and even after walking around all day in Tokyo, we were able to relax thanks to this Hotel. The bathroom and toilet were easy to use, there were plenty of hangers, and the disposable slippers felt hygienic. What surprised me most was the amenities available at the front desk—good-quality toner, sheet masks, and cooling patches. I applied a patch to my swollen legs after all the walking; it felt refreshingly cool and was so soothing. The Room wasn’t the largest one with a separate bath and toilet, but it was spacious enough. There were two floor-to-ceiling windows that made it feel open, and the night view was beautiful. It’s a Hotel that made me think, “This is where I want to stay again when I come back to Tokyo.” Our children liked it a lot as well. Everyone at reception was professional and kind.

We stayed here as a family during Golden Week. We often use Kyoritsu Resort properties, and our son—who loves Hotels—was thrilled! Considering the location and price, we felt the Room size was understandably compact. It was clean and pleasant. All the staff were cheerful, and it left a great impression that they greeted us clearly and warmly even when we just passed by. We also had breakfast here, and it was very satisfying. Of course, we fully enjoyed the Onsen on all three floors! We would like to stay here again when visiting Tokyo.

The staff were kind, and the room was very clean, which made our stay very pleasant. The pajamas provided were soft and comfortable. We were very satisfied and would like to stay again if we have the opportunity.

Both check-in and check-out were smooth, and the reception staff’s explanations were easy to understand. The only downside was that many guests arrived at the breakfast venue when it opened at 7:00 a.m., which caused a wait and left us with less time on a busy morning.

We had a very comfortable stay. They also looked after our dog, and we were able to attend a concert—it was perfect. Thank you very much.

We stayed here as a couple to celebrate our 30th wedding anniversary. For us, having held our wedding reception here 30 years ago, the Imperial Hotel is a special place that has quietly witnessed the most important milestones of our lives. This time we stayed in the Tower Wing, and the view from our room was truly breathtaking. Simply spending time looking out over Tokyo felt wonderfully luxurious. What made us happiest most of all was that our room had been discreetly upgraded. We were deeply touched by this thoughtful gesture and felt the warmth that is so characteristic of the Imperial Hotel. We also visited the Old Imperial Bar in the evening, and it was absolutely wonderful. Enjoying drinks in a space filled with history made us feel as though we were savoring the very time and tradition the hotel has cherished. In the morning, we had breakfast at Les Saisons. Not only was each dish beautifully prepared with great care, but enjoying breakfast in such a calm setting was exceptional—a truly happy moment that let us slowly look back on these past 30 years together. During our stay, we were also able to see the banquet hall where we held our reception 30 years ago. To return to this same hotel 30 years later—standing there again and saying to each other, “A lot happened, but we were happy”—was more than enough to fill our hearts. Even after three decades, the Imperial Hotel remains unchanged in its presence, once again watching over another milestone in our lives. We were moved not only by the outstanding service and cuisine, but also by its accumulated history and genuine warmth toward people. We are truly glad we chose to stay here on such a special anniversary. We would love to return again for future milestones in life. Thank you for such a wonderful time.

My mother stayed for five days last year and loved it, so we chose to stay again this year at her request. The views were wonderful, and she was able to relax in the bathing facilities at a leisurely pace. Thank you as well to all the staff for your kindness. One concern was that in the main bathing facility, there was a noticeable sewer smell around the washing area closer to the open-air bath, and we also noticed guests with tattoos using the baths openly.

I’ve stayed here many times, and I highly recommend it—the location, rooms, restaurant, and service are all excellent. I’ll definitely be back.

I stayed here for work near Tamachi. The walls are thick, so it’s quiet and clean, and the bathroom and toilet are separate. Complimentary mineral water is also provided, making this a highly recommended Hotel for business use. The Room is small and the view from the window isn’t great, but that’s to be expected for a Business Hotel in central Tokyo, so I deducted one star.

The room was spacious and spotless—nothing to complain about. Parking was affordable, and my husband was very satisfied as well. This will be our first choice whenever we stay in Tokyo. Thank you again, and we look forward to staying with you next time.

I stayed for 4 nights. Since it was a hot season, I really appreciated the unlimited soft drinks. They also provide loungewear, towels, earplugs, cleansing oil, toner, and hair oil, which was truly convenient. The place was well cleaned and very comfortable.

It was excellent! The location is perfect, and there’s a FamilyMart on the first floor. In the morning, I thought it would be self-service, but the staff kindly prepared both a smoothie and coffee for us. Both were delicious, and we really appreciated it. I’d love to stay here again when visiting Tokyo. Thank you very much.

I regularly visit hotel lounges, and my wife said it was the first time she wanted to come back again. The meals were delicious, and they even made cocktails for us—everything was taken care of. At the nightcap, I was surprised they served motsunabe hot pot. It’s rare to get something that substantial at a nightcap, and it was excellent. The hospitality was outstanding as well. The staff spoke to us with just the right sense of distance, which felt very comfortable. The fitness center is open 24 hours, so I used it many times. One thing to note: the B3 parking lot is a mechanical parking system, which I’m not used to. I almost opened the trunk and hit something by mistake, so I’ll be more careful next time.

I was able to take a long weekend before my birthday, so I stayed here with a plan to see Tokyo Tower and relax at the hotel for a little early celebration on my own! When I asked in advance whether I could bring in a cake and borrow some cutlery, the staff replied so kindly and thoughtfully that it warmed my heart even before my stay. At check-in, the staff member who assisted me said, “I heard your birthday is coming up!” and during breakfast as well, the staff offered congratulatory words—it made me feel truly happy! And in my room, they had even prepared a surprise celebratory bed arrangement. I was so shocked and so happy that I actually let out a voice without meaning to! The room was clean, spacious, and comfortable; housekeeping was thorough down to every detail; and all the cutlery had been prepared for me—everything was simply perfect, and I was genuinely impressed. Both in the lounge and in my room, it was quiet and relaxing. It was an amazing hotel staycation. Thanks to all the staff who helped me, this became an irreplaceable memory that I will never forget. Even now, I’m still deeply moved by all the wonderful surprises. Thank you from the bottom of my heart for your warm consideration and attentive hospitality despite how busy you must have been. I would be very happy to stay again. Thank you so very much!

From the moment you enter, the hotel feels luxurious, and the staff are exceptionally courteous. There are plenty of staff members, so there is no waiting time for anything. I was completely satisfied with everything—the view from the room, the cleanliness, and the amenities. I used the hotel’s courier service this time, and they also provided cardboard boxes, which helped reduce my luggage for the trip home. A convenience store and a drugstore have opened near the hotel entrance, making it easy to buy small items after arrival. I would love to stay here again if I have the chance.

I had another very comfortable stay. The familiar view from the window is always soothing. The hospital is also nearby, which is a great help. Thank you very much.

I stayed here to attend a live concert. The Accommodation was very clean overall and had a bright, pleasant atmosphere. Both the Room and the bathroom were comfortable, and I was able to relax and rest well. The only disappointment was that the breakfast selection and portions felt a little limited. It might have been because I went for breakfast a bit late, though... The staff also explained everything politely, which was very helpful. Thank you very much.

My wife and I stayed here to see the redevelopment of a place that means a lot to us, and it was an extremely comfortable stay that showcased all the best aspects of this new Hotel. In particular, as many others have mentioned, our time in the Gold Lounge was wonderful. Perhaps it helped that we stayed just before a long holiday weekend and could enjoy a calm atmosphere, but even compared with lounges at other Hotels, there were many standout points—such as evening cocktails with a bartender (the whisky-based cocktails were especially delicious) and an excellent food selection at checkout (the beer after the pool and the wrap sandwiches were fantastic). If I had to mention one thing, it would be that draft beer would have been nice. Breakfast was also very good (though it was unfortunate that fibers from the napkins frayed and stuck to my black clothes...), and we were impressed by the staff’s language skills and high level of hospitality. The facilities were outstanding as well: a bay-view Room with floor-to-ceiling windows, an infinity pool with Tokyo Tower right nearby, and an outdoor jacuzzi. The baked sweets and cakes we bought as souvenirs were all delicious—especially the macarons, which were a big hit in our household. We’re already talking about coming back next time as a family of three. We also heard that a Raffles Hotel from the same group is scheduled to open in Hamamatsucho in 2028, which gives us even more to look forward to.